I wanted a to give a five starratomg because I love my Equus. I understand they are they are busy. But I feel they handled my business in a poor way. I paid over $2000 for a B service and two new Michelin tires. They held my car for an extra day to order the tires. Understandable. They promised me the car by 3 PM. at 4:30 they were still “washing“ my car . When I got my vehicle, I noticed that they had substituted a very inferior tire, which was the wrong size, in place of the tires I requested. Their explanation when I brought it to their attention was that the tires didn’t arrive. However, no one told me this before hand. I had to discover it. Completely unacceptable. My only hope is that they correct their error and make this right.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
Jay was amazing in helping me secure a new lease! So personable and helpful- she made the process easy and enjoyable! Thanks Jay!
I would highly recommend avoiding the service department at this dealership. I understand that it’s probably not a great job but wow the process they have is terrible and the communication is absolute garbage. It’s really not hard to set expectations and respect peoples time. Whoever runs this service team needs to find a new gig.
Fantastic customer service and a great deal on a new car. Low stress and easy all the way. If you want to have the same experience, come here.
Good service. Knowledgeable sakes sales people
Great staff.
Used car purchased from them since a reputable dealer should be more trustworthy they rank 4.5 stars on google at time of writing this. They are no better than any random used car dealer. Car would not start a day after purchase. ONE DAY. Diagnosed dead battery and would not hold a charge. Dealership apparently does not even do basic vehicle inspections of simple things like the battery health. They only offered to check out the car when I reached out. Uhmmm shouldn’t you have checked the car before I bought it?!?? Maybe they are more interested in up selling extended warranties than being customer centric. Buyer beware. Won’t buy new or used from them again.
Buying a new car is an anxious experience when you only do it every 15-16 years. Ryan Elkins at Subaru Pacific made it low key and easy.
Nice staff ask for Yulissa Rabines she took good care of me
This place was simply amazing!!! Upon arriving, I was greeted with a friendly smile and handshake. Everyone I spoke to was BEYOND amazing. Yulissa simplified the process and topped it off with AMAZING customer service. I initially came in thinking I was getting a used Crosstrek, but Yulissa said "The brand new 2018 models are right around the same price." Needless to say, the rest was history. I am loving my 2018 Subaru Crosstrek. Thanks Yulissa and Subaru Pacific. You guys ROCK!!!!
Friendly staff and efficient services.
Took my Subaru Impreza Outback Sport to Subaru Santa Monica last week for routine check up. My first time here. Kathryn Black was my service writer. This was the best and wonderful pleasant experience I ever encountered checking a car in and out. If the rating system had 10 stars, I will rate her with 10 full stars. Thank you.
Subaru Pacific provided me with an excellent environment and is filled with incredibly helpful and informative employees. I worked with Carlo Lavarello and he provided me with not only a stellar deal but a slew of information about the vehicles and their finance options. He really knows his stuff and goes about the sales process in a very relaxed and respectful way. Not once did I feel pressured into buying, which is a rarity in these situations. Subaru Pacific was very accommodating, it truly stands out from some of the other Subaru dealerships I've dealt with.
Our experience at Santa Monica Subaru was for the most part a good experience. We had the pleasure to work with Vance Walden he was was very attentive and personable. We felt assured that he would be able to get us what we were looking for. We would like to also thank Frank for getting us the best percentage rate possible for our car loan. Over all we are happy with our purchase at Santa Monica Subaru.
This was by far the easiest experience buying a car! I cant stand going to a dealership and Subaru Santa Monica made it quick and painless. Big thanks to Maria Cerceda and Frank Rodriguez for all the help! Really appreciate you guys!
Great People and willing to work with you to get what you are looking for.
We had a great experience buying our Subaru Crosstrek. James Miller and staff were very friendly, helpful, informative and very professional. I would definitely recommend them to our friends and family. We love our Subaru! Joey & Amalia
Great!! Alex in the service department went above and beyond my expectations in a timely manner. One of the best
Brought my first car from Subaru Pacific thanks to my buddy Erick Rodas. He got me into a pre-owned '13 Toyota Corolla. He made the whole process easy, simple, and stress free. I would absolutely recommend to this place to anyone looking to get into a new ride.
Walked in to look at a car Was given the run around, required a Credit Application to even test drive, No pricing deal was offered and was pushed towards lease options. Asked for a different color or financing and was basically pushed out the door. Avoid this place.
Charlie Jimenez gave me a good deal on a subaru impreza! Thanks bro!
I just came to the used car dealership to check out some used hybrid and met Tim and he was very helpful and his very honest about the car so we went for test drive and came back and I asked him for some numbers and he gave me great payment and he told me manager name FAZI made this deal happen and end of all I ce home with beautiful used car and I am very happy with the service so if you looking for used or new car please go see Tim !!!!!
I bought my latest Honda from Yuvi at Honda of Santa Monica. It is by far the best experience in auto purchasing that I've had (this is my fifth). I am very happy with my car and the entire process.
Had a good experience a few days ago at Honda of Santa Monica as I was buying my new pre-owned car. Yuvi, the gentleman who helped me, was patient, kind, pleasant and very professional in dealing with me. I am very pleased with my purchase and with Honda of Santa Monica! Go there and find out by yourself!
The assistance offered by Carlo Lavarello, a Product Specialist, was very informative and proved to be the selling point that made my decision to purchase an automobile from Subaru Pacific. There was no "high pressure" selling tactic, just a sincere and friendly conversation regarding the options available on the Subaru of my choice. The price was much lower than what my "Auto Broker" could come up with and on his advise, a deal was sealed. Many thanks to the trio of personnel who made my day an enjoyable event: Alex Daiziel, a Performance Technician & Product Specialist who took me on a test drive and explained all the features on the car, Carlo Lavarello, who dashed the concept that "all car salesmen are brash, cocky, and arrogant", and Shawn Sullivan, Sales Manager, who lived up to his promise to beat the best price I could find. Would I recommend Subaru Pacific to anyone looking for a sincere and friendly auto dealership??? Without hesitation...YES !!!
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.