Great service with Deby. Easy appt. Car ready same day.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
People are very friendly and helpful and appreciate their effort to make costumers satisfied Thank you guys.
Great service and explanation of items to be checked.
Very polite and professional people. Finished service in an hour. Very satisfied with it
I have been taking my Honda CRV for service here for all of the years that I’ve owned the car. My service agent today, Deby Cardenas, was the best, by far! She listened to my needs for the car service, and was diligent in staying in touch with me during the day on the progress of the service. She thoroughly explained every service item that was performed on the car, complete with photos of the brake pads and a video of underneath the hood. She was experienced, and engaging, and inspired my trust. I will definitely ask for her again for my next service.
Fast and reliable! Love Honda!
Dropping the car off was quick and Deby quoted me the cost and told me how long it would take. When I couldn’t make it back because of some personal reasons Deby said that they’d have the car ready for me the next morning. When I picked up the car Deby ran me through all the mechanic’s recommendations and I was good to go!
Debbie is awesome! Thank you so much for the help! I was always concerned about visiting dealership mechanics because of a charge fees that might be incurred, but the whole team had competitive pricing and was really helpful and I'm grateful that I visited the location. Thanks again, Debbie.
Very friendly Accurate quotes Didn’t try and oversell extra services. Always a pleasure Andres was very helpful
Excellent & Friendly Service. Heike Guillen was a pleasure to work with. 😊
Debby our service provider was very good at explaining to me what needed to be done She was very helpful and knowledgeable
Rey made it easy as could be. Highly recommend him!
My car arrived at 7:30am and I was told it would be ready at lunch time @ 2:35pm I got my car. I was supposed have 2 recall items addressed and that is what service said was going 2 happen when I booked my appointment. I was told they don’t have the part yet(it has been over six months that I have been waiting 2 get this recall done) I was informed of that at 7:30 am. I found my sales rep to be unpleasant and not truthful.
Deby was very kind and helpful. She allowed me to watch all of the info being input and explained what the service report meant. 12/10!
Staff is professional and friendly
Arnol was very helpful and professional. Thank you for the excellent service.
It's a little pricy for the job
Very nice kind and professional.
Positive, efficient, timely service!
The Honda Santa Monica Team has excellent customer service . I would tell anyone to go there and they would drive off happy 😁
Staff was very nice…however Honda Van Nuys never charged to replace a light bulb or blinker bulb. I was charged $42 for the labor…. Which seems outrageous. Also the lounge is in deplorable condition
Slow service
Great people to work with at Santa Monica Honda service advisors. Ray is my service advisor and he takes great care of is customer. Happy to work with him.👍
Great service!
Terrific customer service from Manny Leon and great service overall!
Rey and staff were very helpful.
Brygyt was awesome! Thank you!
Everything with the service is great. Specially my regards to Arturo, he was so helpful and professional. Thanks a lot
Manny took great care of me and was helpful when advising me through the service process. Was an easy experience, will be coming back.
Straight to the point. In and out. Thanks
Their Service Department did good, I was a walk-in (not an appointment) that came in at 2:00pm on a Saturday (they close at 5:00pm). They took my car into the garage within 25min of me arriving there, were done replacing my passenger side rear view mirror by 4:30pm. My only gripe is labor per hour is a bit high at $229.00. Oh well, couldn't do it myself so I had to pay the price😩 but they did give me 15% off with a coupon I presented that was previously sent to me by them via email, “Summer Savings Deals” coupon mailer😎
Representative did not explain things clearly and now I had to pay even more from what I expected
Mo B is excellent at his job. We had helped me since I purchased my truck and is always helpful, kind and professional. 5 stars!
Great job by all, especially Ray. Thanks
Very helpful staff and super nice. I will be returning and recommending!
Friendly effective efficient service.
Very kind staffperson named Yami helped me with my maintenance visit, and was very helpful and patient with extra items that came up.
Quick, efficient and communicative
Amazing customer service! That’s the way you treat a customer! God bless
Great service, honest assessment, and did not charge for things that did not need to be charged
Great experience, knowledgeable technicians/employees and awesome Customer Service! Thank you Tiffany for your great service.
Efficient courteous service
Tiffany the service advisor was great! Took care of my car situation immediately, and was communicating through the whole process!
The people at the Santa Monica Honda parts and service department are amazing. They are always helpful and friendly.
I was told that a diagnostic service would be done at a fee of $292.00. The fee would be waved if the problem is under guarantee or I have the corrective work done. This was not done. I was told that the technician did not notice the problem and nothing was done. My car stalled on the freeway at 50 mph twice, The right turn camera stays on sometimes. I will say that currently the car is running fine right now , but something is not right.
Grossly over-inflated prices. Got it done by a reputable mechanic for less that one third your estimate.
John was great and I highly recommend! Great experience getting a new car!
The best service and great customer handling. I recommend this place.
I went in for an oil change and a bulb replacement. After three hours they told me the bulb wasn't in stock and they'd order it but my car was ready they just needed to was it. Said it'd take about 15-20 minutes. Over an hour later it still wasn't back. I asked again and they said oh it's coming out now. It came out. I waited a bit more cause maybe they were busy with something else. But nothing came. Meanwhile there were half a dozen guys that worked there just standing around chatting. I finally went up to on the counter and they were like "Oh, Is your car back?" and I was like yeah it's sitting out there. I can see it. Then I had to ask them to find the keys. And now it's a week later and I've still heard nothing about the bulb. This was honestly the worst service I've ever seen. No one cares. Avoid avoid avoid
Pretty awesome, I went in for a oil change but ended up re-leasing a new car. Everything went smoothly although it took a long time, they tried to get me the best rate possible and succeeded. I would recommend Joaquin V. Hes the one that helped me. -Peter
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