Susan got me in and out of there pretty quick as well taken care of satisfied with her work.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
This was the third drop-off in a month, from Jan 9th. I made an appointment and dropped off my car. I was told that it would not get looked at even with an appointment. I expected it to be looked the next day, but I heard nothing from the advisor because he was off. The following Mon, I called for an update, and was told Wed, because of a part shipment. Wed came and went. I called on Thu for an update, and told my advisor was off - Brian or Carlos was to call me back but failed. No one helped.
As always, Vante was amazing. My go to car guy for nearly a decade!
Service, cleanliness and loyalty!
The service was great from start to finish, my sales Rep was amazing, she kept me in the loop everyday and also answered any question I had, Her Name was Taidy I think, she was amazing! I will always ask for her when I schedule a service
Service was easy to schedule. Work was done quickly. Friendly staff. Clean and accessible facilities.
Great experience kind nice and knowledgeable people! Love my car!
My car is still experiencing 3 of the same issues I went in for
Susan is amazing! She's very helpful and informative.
My service writer Taidy was very helpful and communicated well with me. My car was ready as promised.
Thanks James!
I read that the service would take 4 hours - all day before going in. I was told that it would take 1 week when I dropped my car off. It ended up taking 4 days. But otherwise, all went well.
Pacific VW is a scam. Tried to screw me out of $1,000. Never go there.
The squeaky sound when you step on the brakes are still there, very uncomfortable feeling to step on brakes.
Overall great experience Car was ready promptly
Excellent care, great people working and very helpful and kind. Thank you
I have had all my service done here. 2016 EGulf with 70 K miles has been a great car. Daniel excelled in communicating with me when repairs turned out to be more than planned. It took almost a week to diagnose, order parts and fix the car. They covered the cost of the rental.
Excellent service appreciate their attentiveness
I LOVE SUSAN SHE KEEPS ME INFORM AND I SHE DOES THIS WITH ALL HER CLIENTS
My mother and I had a great experience in purchasing the Jetta we purchased recently. Jimmy was very professional and greatly assisted us in purchasing our vehicle. I am very grateful to him for his assistance and help.
excellent!! it was a quick service
Excellent service. Marisa is great as always
Great people and on the spot service
mixed, up front was fine but after sale not good. they don;t return calls they don't send out info that they said they would send out. I would have concerns buying from them again.
I had a low-beam headlight go out on my Golf, and brought the car to Pacific VW to have it replaced. Susan Ahn was spectacular as always and took care of my problem promptly, with the greatest professionalism. Thanks for the world-class service department!!
Always friendly, fast and professional
Always a good experience and service done on time.
Car was kept for over 2 weeks because of starting issues. Luis was okay about answering things when I called for updates. I finally got my car back even though the issue was not fully resolved. I started having starting issues right after picking the car up. It would eventually start with difficulty. At about 800 miles, it wouldn't restart at all. When someone looked under the hood, the air intake manifold cover was sitting there but not sealed and secured. The screws were not engaged. The fuel filter had 3 screws loosely hand tightened only and 2 screws not tightened down at all. The battery had also been left with out the long screw tightened down the side to firmly secure it.
Great service as always! Thank you, Sue and crew at Pac VW!
As always, Susan was excellent to deal with & made the process as painless, as possible. I've also never had a complaint about the service performed on my vehicle.
They found the problem and it was fixed. Although it took 2 day. While checking my receipt I find out that they recommended I get the rear brakes fixed. They should have called me about the brakes to see if I wanted to fix them while the car was already there.
Superior customer service!!
Went in for a vehicle recall, the entire process was easy and staff was super friendly and helpful
They diagnosed and fixed the problem first time. Work was a little more money then independent shops but the work is done correctly and quickly.
Service Technician Suzan is amazing
Poor appointment options and no shuttle or ride service regardless of service time. Car was visible dirty and made new brake grinding sound for air bag recall. Should have chosen a different dealer.
Great service! Staff was efficient and very helpful!
Fast and efficient. Cost more than I'd hoped.
Luis Cornell was amazing. I'll use Pacific at all times for my 2 VWs
Everyone was friendly and professional. Too busy to check the check engine light said it would take three days that seems excessive. Car was dirty when I picked it up. Overall good but expected better for a $169 dollar oil change.
I love this place! I am so grateful that you have such a wonder amazing attentive & knowledgeable staff. The whole team went above & beyond & accommodate my needs. Beyond grateful & satisfied.
Wasn't happy with my service car was fine.. When I left it was the opposite
Excelente service and very good customer service
Up front pricing, and fast service. It was great! A great dealership, customer waiting areas comfortable and very nice!
Service was started at appointed time. Inspection and work was completed in a timely manner.
Responsive personnel gave good input
All great services. Susan is superb.
I only can say they helped me and made it so easy to get my Tiguan . Jimmy and Byron and whole staff are amazing. Definitely would recommend if you're looking for a VW.
I had wonderful service provided to me by Taidy and the team @ Pacific Volkswagen. Taidy was always there to answer any and all questions, she went above and beyond with helping me in regards to my warranty so I'm forever grateful for Her!!
More than satisfied with my Service Experience
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