Great service. They addressed my questions.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
Horrible Experience. I show video of the problem. The problem occurs randomly. They check with scan for fault. And no problem. These guys can not diagnose the issue. They can not explain why occur. There seems to be a disconnect with service advisor and technician. Or technician lack experience. There should be a remedy to problem such as replacing fault part. This is for a new car. Maybe VW policy of faulty replacement so I got denied.
Prompt, courteous service as always!
Pretty easy to schedule, done pretty quick and right.
Average nothing special. Same seer
Service advisor was courteous and to the point about what needed to be done and costs. Waiting area was comfortable and provided free beverages. Waiting time was very reasonable.
Service was prompt. No complaints.
Friendly easy appointments.work done
Excellent service provided by the team at Pacific VW.
Car had several imperfections which I missed and Dealer didn't advise me of them.
My service advisor was really helpful and understanding. I appreciated her great service.
THANK YOU VOLKSWAGEN! NEED TIERS SOON SEND ME THE BEST TIERS
Great customer service. Very thorough and friendly.
Daniel is the best. He's always been there to help even beyond the best of his abilities.
The service department is very friendly, professional and efficient. My service advisor, Susan, is the best.
They always treat me with respect.
I liked to receive very fast and great service.
The service was done fast and the staff was professional and cordial
Great, quick & efficient service !
No service performed. Only a check/in for a warranty item. No issues
I like the attention from Taidy Garcia
Helpful and worked in a timely manner
Didn't bother to see if the problem could get fixed
Always great with Luis. Goes above and beyond. Thanks Luis!
This was my first experience with Pacific Volkswagen. I was treated very kindly and professionally by my service consultant. My car was ready when she said it would be. I will be going back every time I need service.
They don't offer shuttle services anymore
Susan A. was the greatest service advisor thus far. I've been going to them for seven years now.
Great service, great communication!
The service employee was friendly. Service rendered on the car was done on time.
Personal very professional and understanding plus very helpful
Coolant was leaking, but in service said - it's OK that you need to refill coolant. But it's completely wrong, it's not OK to do it 2 times per month!
Jimmy was great and helpful while purchasing the vehicle. But once I bought it, that was it. Not helpful anymore. I was disappointed because he seemed like a nice guy. I found a tear on the front glass windshield tint, and a piece had broken off the gas cap so I wanted to find out how to fix it. I emailed and called a couple times and he never returned my call. Oh well. So much for customer service once you get what you want, right?
People there are not too friendly!
As usual the staff was very helpful and very nice. The service was done very quickly.
great service advisor Susan Ahn
I always go to Pacific and see Service Advisor, Susan Ahn for great customer service!
I go to this dealer because of the PEOPLE that take care of me. Susan Ahn is a straight shooter and when it comes to money out of my pocket, I appreciate that. People hesitate to go to the dealer because it cost more than an independent shop. But I find comfort in knowing that my car is getting the proper service it needs.
Excellent customer service!
Would not recommend getting your car serviced here.
Always a great experience at Pacific VW, they have taken care of me and my family's cars for years. Ask to work with Susan!
Always double triple and quadruple check that whatever they say is recommended service on your car that you tell them to call/inform you if they will no longer be performing that service anymore for whatever the reason may be. It's not only a courtesy call but also keeps the line of communication open and makes customers feel less blindsided when the service is done
Quick, efficient and friendly
Great Service, courteous, friendly service representative.
Id4's Noisy suspension strut mounts were promptly replaced and a loaner car was offered. Pacific Vw is possibly the best Vw dealer for parts and service support.
Great service, everything turned out good.
Great service. The first person who attended me was very professional
Finish within two hours. happy
Service was great not the prices
California Volkswagen's are horrible. To change my battery they told me 4hrs! I had to go to work so I had no choice but to wait. I then decided to get tires that they said they had. 5hrs later they express they only had 3 tires and had to keep my car since they had taken everything apart. They forced me into a rental & made me pay for their mistake. They don't offer courtesy rides anymore & neither do you get a complementary wash; yet upcharge for everything. And the appt setter,she is mad rude
Prompt service, did everything I asked for. Great communication. Thank you!
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