Pacific Volkswagen really does set the bar for professionalism when it comes to the automotive business.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
I looked at a few different VW dealerships in the SoCal area and Pacific VW offered the best customer service and helped make a deal both parties were happy with. Thank you to our sales associate, Jesus!
They tried to get me to buy new tires and do a clutch repair which they quoted me over $5000 which I don't need to do either of these things. This is why people, that no better, have their own mechanics.
I needed a replacement battery and stopped at Pacific. It was a little challenging at first because I couldn't find my receipt. Once the receipt was located I was able to get the battery replaced.,Good work!
We requested oil change and multi check point. Paying around $140 and they found nail on tire and replaced it which we didnt requested . And wasnt sure if they even changed oil . Lady pretended as i am sorry. But was saying " thats not a huge mistake at all" different branded tire one side without notice to customer is big mistake Every one . Plz dont come to this location They even quote me $99 for cabin air filter replacement. I can do it $22 myself takes 30 sec
Excellent service, on time and easy to book. I do miss a complementary car wash.
Over priced to the extent they tried upgrading the price of a four wheel alignment to over $700 from $170 due sensors. What a scam. Sent me 3 emails sense offering me alignment for $170. Laughable.
The service was very good as always. I didn't wait to long and the coffee was good .
Great coupon provided for brake service!
It was a nice experience.
Been going to Pacific VW since the 90's. Always good.
If I could rate lower than a 1 I would. These guys tell you, "Your car will be in the shop for 2 days." They didn't bother to call and update at all! I called back after a day and they hadn't even looked at it. Called at end of day 2, still hadn't looked at car. They then went on to tell me a VW diagnostic test took up to 48 hrs once you hooked the car up. Hilarious bc autozone diagnosed my car in 2 minutes, 3 days later VW diagnosed it with the same issue. Took the car & got it fixed elsewhere.
Upon bringing my car to the service, no service advisor cared to come outside to look at the car, allow me to explain and show the issues I have. Then they took the car in already. A lady missed to type in all of my concerns which ended up in missing to check/service/repair. It took more than a week to get the car back and some issues were not solved. Parts that needs to replaced is still on back-order and as of today after more than 3 weeks, no call from the dealer.
I was satisfied with the knowledge and capability of the people who helped me with my car purchase.
Made a appointment, better than expected
Very helpful & professional
I was taken in when I arrived, and they completed the work sooner than expected.
It was a very professional experience I have always been satisfied with the work that they perform on my vehicle I recommend them to anyone and everyone
Luis is always very helpful, and he has great communication and customer service as well!
Professional service staff kept me informed on my car's status. Vehicle was ready for pickup on time.
Excelent service we take our cars only there
Top Notch experience with Luis. He took my instructions and hit the mark, making me and Fritz (my car) purring down the road home.
The technicians and service manager were amazing and very helpful.
Every time I go to Pacific Volkswagen they are so nice and take very good care of me and my VW Atlas. It is always a pleasure. My service Representative is the best I feel like she is family.
Poor customer service 2 days to diagnose the vehicle service experience quality has been considerably deteriorating at Pacific VW over the last couple of years feels robotic, over priced and impersonal! The only exception is Susan Ahn she gets it!!
Fast, friendly, efficient. They took the initiative to explain the different levels of service and which one was most appropriate for me, so as not to spend more than I had to.
They still have not fix issue with my car. They said will call me once appointment with VW tech from corp. Still waiting. 3 week. 4 visit. Still unresolved and pending. This is for a new car I bought there.
Pacific Volkswagen, the customer service good all the service are usually good. When you make a schedule plan to leave your car for two days or plan to reschedule it again.Also I didn't like that they charge me $29.99 tire rotation, but they didn't rotate my tire. How do I know I had one tire with little damage because I hit the curb, it was still in the same spot, so one week later I went over there. I told them that they didn't change tire, I want my money back. They say because the tire size doesn't match so they don't rotate those tires. Then why did they charge me $ 29.99?
It was my first time buying a car and they made me feel comfortable and they we're so reasonable.
The service Advisor was great! the rental car provided not so great. I had an appointment which included a loaner, yet they ran out of cars and I had to wait an hour. Once I got the car, it smelled from someone smoking in it along with a stained back seat and paint splotches on the passenger side
Super efficient. Susan was my advisor. Great service. Very pleased
The service dept., as always, very professional and my service advisor, Susan Ahn, if she were not there I would probably buy another make of car, she always goes the extra mile.
The service was good. ..
Had a great maintenance service at the dealer they gave me excellent service and provided detail information about my car and provided video of items that were being handled a 360 detail service.
Had an excellent service with Marisa Garcia polite, friendly, cheerful, respectful worker.
Susan provides the best customer service that I've ever experienced She is the consummate professional who hears, sees and always supportive if Pacific's customers Simply put, she is such an asset to your dealership and she's down right AMAZING!!! Thank you Susan!!! Tracey Bledsoe-Brewer
Taidy Garcia is always a great service advisor, but the tech who worked on my car forgot to replace an oil cap underneath, and the oil made a mess on my garage floor overnight.
Excellent customer service!
Pacific Volkswagen is the best :-)
The personal at Pacific VW are always very good. My only complaint is the cost to get my vehicle serviced and fixed.
I am assured I can rest easy knowing my car is in good hands and Pacific Volkswagen does a thorough inspection and service.
Great service , customer service was on top of the communication and kept me update on the progress
Exceptional as usual. They always exceed expectations
Well taken care of. Thank you Pacific VW
Blamed dmg on me and tired to get me to pay. Went to another dealer they fixed under warranty.
Great customer service! Comfortable atmosphere.
Charged me 950.00 inspection fee when I bought out my lease.
My experience is always pleasant and I appreciate my service advisor Marissa who's always keeping me in the loop.
I feel that the technician that was service in my vehicle did pretty good as far as tidying up the muffler, but as far as checking everything I was not satisfied
Excellent. Always helpful with questions, service was performed perfectly and I really enjoy the video of the car service!
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