It was good service. thanks!
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
Poor customer service from my Service Consultant. Unfriendly Annoyed. Unhelpful. And seemingly "put out" by my ongoing requests for service after they never once fixed the problem. They couldn't figure out what the problem was so they treated me like I was crazy. Took me FOUR separate trips OVER FOUR MONTHS to their service department. My car is still not running right.
Had an issue with my vehicle not starting at times. They found the problem and fixed it.
My car had a main seal leak and had to spend a few days in the shop. Customer Service Rep Susan Ahn took great care of me as if I drove a Mercedes instead of a VW
Taidy and the rest of the staff in the service department are always helpful and clear on what is needed for my vehicle. There is never any pressure where I feel like they are trying to upsell me on things I may not need.
Straightforward experience, no upselling, just ehat was scheduled to be done.
Had a great experience, all around. Especially my sales guy. He was personable, candid and knowledgeable. He made me comfortable enough to trust him, with his assistance
Always horrible service, never organized. No one answers phone. Had my car for 4 days and problem still not fixed
Susan Ahn is the best service writer!
Waited while car was serviced. Waiting room clean and useful.
Our salesman was awesome James. No BS just good clear communication!
good and fast service! Car was ready sooner!
Finding an independent mechanic so I don't have to deal with VW dealership
It was a pleasant experience. Took longer than expected but great work was done.
Great service, great people!
i am very satisfied with the services performed. Everyone was professional, listened to my concerns, and my car is running great!
Staff are well educated. Excellent service.
I had a horrible experience during this service. I was sent a survey, was honest in providing my feedback. A few days later, I receive an angry/compatible text message from the service advisor about my leaving a poor survey. She went into the VW system to access my contact information to text me - absolutely inappropriate! I have called NUMEROUS TIMES to speak to a manager and left messages for GM Steve Baldassano to call me back about this to no response. HORRIBLE!
Good customer support and services. Thank you.
Jimmy is the best ever ! Bo hassle and always doing what is truly in my best interest. Pacific VW is lucky to have him !
Everyone is Nice and tends to your needs, quick and efficient Service
Amazing staff that go above and beyond for their customers. They never make you feel like they are trying to upsell you with unnecessary services.
Timely and efficient service
Service was done without too much issues. Staff was great. However, they offered a rental while the work was being done. After, servicing my car, the deposit charge is still reflecting on my card after nearly 3 weeks of service.
Said they rotated my tires but did NOT.
My car was serviced for a faulty speaker on November 30, 2023. Service professional Taidy gave me the invoice confirming that my warranty covered the faulty part and it would be in stock for repair within 3-5 business days. She has never gotten back to me to confirm or report anything else to follow up so my issue remains. Here I am 14 days later after wasting 5 hours at the dealership just for them to diagnose the problem of a bad speaker. Terrible customer to say the least with no resolution.
My experience with Chris and Byron was exceptional.
Thanks - service and care and results were very goos.
The staff at Pacific Volkswagen is very professional. The #1 Volkswagen Dealership!!
The service is good (had front brakes, and rotors replaced . . . it had a lip portruding or something like that), although pricey (though expected since it's at the dealership). Engine and cabin filter replaced. They do check overall the car
serivce was good .and fast
Everyone was very helpful and did a great job finding and fixing what was wrong with our car. I only wish they would go back to washing the car after they service it. I miss that.
Taidy Garcia is very helpful and great to work with. Give her a raise!!
professional, fast and no hassle service.
car was done super quick, they are very thorough with what needs attention
Excellent Costumer services
Excellent experience, very professional and volkswagen warranty is very strong
Very disappointing!!!!!! I dont plan to use their service in the future!!!!!
Excellent care and service, also very efficient, staff very professional and friendly.
Able to get appt quickly. they were able to put back side mirror casing that had been knocked off.
We're accommodating and forthcoming about the services nreded.
Marissa is always very good regarding servicing my needs for my Jetta. Keeps me informed and is very professional.
They are always polite and helpful
Great people to work with. Service done quickly while I waited.
I always bring my car to this dealership. Very welcoming. My car was finished up in a timely manner.
The moment I walked into the dealership I was greeted immediately by my name and was given the red carpet treatment. All details were handled efficiently and smoothly. Best car buying experience EVER!!! Many thanks to Steve, and his whole team!!
Great service except for one problem. After the service, the cruise control no longer works. It's always worked perfectly before. I have an appointment next Tuesday to have it fixed. Thanks, Jim Eninger
Awesome servicethank you!
Susan is the best! She communicates easily with the customer and the service dept. She has been our rep for years.
I get all my auto problems fixed at this dealership. At my most recent fix I had a part replaced in my car that was not cheap. Ten miles after leaving the dealership the same warning lights that sent me to get my car checked out came back on. Turns out it was a sister part that they had suspected might also be faulty. This part and the labor involved were not cheap either. After being hesitant to pay so much for fixing what I thought wars fixed; the dealership offered to pay for the service because of my loyalty to the dealership. That really meant a lot to me. My car is now fixed and running great.
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