had a verry good experience
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
The front desk service was great. But they did not fix some of the problems that I addressed with the service manager. Now I got to go back waste a whole day. I asked them to address some .problems they told me they were addressed but they merely band-aided them.
This place has never care about their customers. I have never been serviced with respect.
Susan and Louis always make sure my needs are met at Pacific Volkswagen.
Pacific Volkswagen charged me $995 for a smog test on the car i was purchasing. When i took it to AAA they told me it hadn't been smogged. I called these lying scum and they kept promising they would take care of it just to get me off the phone. That is when they weren't sending me to voicemails that were never returned.. DO NOT EVER LEASE OR BUY FROM PACIFIC VOLKSWAGEN. THEY ARE THEIVING SCUM.
Made car buying an ease with no headaches or hiccups very smooth and nice will continue to conduct business and recommend this dealer ship to others.
Pacific Volkswagen is the best! Ive gotten two cars from here and they always make my experience so seamless and not stressful at all! Highly recommend looking for cars here! The general manager Steve does such an amazing job and all of the sales people are great!
Great !!! Jimmy Nolte went above and beyond for me and my wife ! Hope he had a great vacation in the UK
Always quick and courteous
Service performed in timely manner with reasonable price
Pacific Volkswagen offers excellent customer service. Make your appointment with Susan Ann.
Highly professional service in maintenance and customer service.
They spent 13.5 hours in total and still couldn't get the window running. How sad and pathetic is that? I feel the dealership is run by circus clowns who don't know their job.
Susan Ahn is the best Service Advisor! I recommend Pacific Volkswagen service to everyone. I have been going there since purchasing my 2010 CC.
People seem knowledgeable and helpful. They werr courteous and did the service in a timely manner
service was friendly, efficient, and timely. appreciated the inspection video and narrative
The staff was super helpful and my service manager was informative and made me feel very comfortable throughout the entire process.
Always a great experience at this location. Susan in Service I great to work with.
I received fast service (general diagnostic) with recommendation to repair
My technician Andy and my service consultant Susan did a fantastic job!
They where really friendly and helpful I was pleased with service and the car. They contacted me right away to set up appointment to come in and check the car. I am pleased with my purchase.
The wait time was short I loved the experience, but all that was wrong with the car I traded my car in for a new 2023 VW Jetta SE.
Andy, Susan and Brock were awesome...they made me feel like a VIP and kept me fully informed throughout the whole service process!
Excellent customer service from beginning to end! Communication was very detailed and thorough.
Simple friendly service. I liked the video that was sent.
Theresa was very helpful and courteous
Great fast service. Brought my car in they fixed it ASAP.
They didnt fix anything. It is back in the shop again. Thankfully it is under warranty.
The Service Department is the best! Susan Ahn is A+!
Always friendly and great service.
they are an excellent shop fast in and out easy clean I have no complaints very happy with Pacific Volkswagen
Always friendly and great follow-up.
Excellent customer service! Ask for Susan Ahn!
I wouldn't use them again because they tried to charge me twice for changing my tires.
The service technician provided me with a detailed video inspection of my vehicle that included the underside and major components.
Service was excellent from beginning to end.
They take a video of the car talking as they go about the service that was done and what may need to be done in the future.
Very good and efficient service!
Fast and friendly service.
The service was very thorough and they fixed all issues on my car promptly.
Friendly and informative. Took care of my warranty and made the process a breeze. Thank you Louie in Service Dept.
Had my battery replaced. They were fast & efficient
horrible customer service
Costumer service was good .
I denied an extremely inflated price for 20K miles servicePaid only for oil change BUT 160 Dollars!! Absolutely ridiculous!! And waited 6 hours to do thisPEOPLE BEWARE!!!
Good in every aspect, thanks for your service
I love the service at Pacific Volkswagen. In fact I love them so much I sold my 2021 VW Atlas SEL with 7900 miles because I bought it from Timmons VW in LB and they dont like to return service calls. I called more than a dozen times because they said they found a leak while replacing my tire but never returned my calls as promised. Today I purchased a 2022 VW SEL Premium R-line from Pacific VW so I never have to deal with Timmons again. Thank you Jimmy and Berdj for making this transaction so seamless!!
THANK YOU TAKING CARE OF MY VEHICLE
Poor communication from service advisor
-poor common Service took longer than expected
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