Everything was satisfactory from customer Service lounge area restroom
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
$4000, 10 days to fix, left outside and filthy and covered in bird droppings. Dashboard screen damaged with a false promise to get back to me in a day. It's been a week. Worst car dealership experience I have ever had.what do you have to say for yourselves?
The problem you fix 3 times is back. so actually 0 stars.
Great car in terrific condition (as advertised). Was displeased with the communication from the sales and financing staff.
Hospitality would have been better!
All went as planned it was for a recall
Tony ,the service writer,was great ,and i didn't have an appointment,and they took care of me pretty fast. Loved the coffee machine. But no snacks. They use to have snacks to eat ,for the customers. The waiting room was clean and nice. Thanks forbthe great customer service.
All went smoothly. No Issues.
6 hours start to finish, no warning phone call
They recently contacted me to let me know my Truck wasn't smoged and expect me to take the day off of work to go down there for a smog check. The communication between myself and the dealership is terrible.
Extremely expensive. Takes a very long time 4-5 hours to do oil change
It said on the invoice that they filled my tires with air. They did not. They were at 30 PSI when they should have been 37/38. I wonder if they did anything at all.
My service writer Alex F. was terrific. He kept me informed on the progress of my car as i waited. The waiting area & restrooms are very clean. The service dept. property is very tight but efficient.
The service was quick and they worked on my car with great care.
Went in for a warranty part that failed. No loaner vehicles and terrible experience with Hyundai. Absolutely ruined my perception of the brand.
Quick and efficient with good communication.
My experience purchasing a vehicle from Hyundai Santa Monica was extremely disappointing. Upon arriving at the pre-owned lot, I was ignored multiple times by dealership staff and had to actively seek someone out to obtain assistance. While Jessica eventually helped me with a test drive, the overall customer service experience was inconsistent and often dismissive. During negotiations, I observed another customer being offered multiple incentives and discounts while I was ...
Always painfully slow and unresponsive. I have never gotten my car back less than 3 hours after their estimated pick up time. Last time I got their at the estimated pick up time and after checking in, it took the service desk person 40 minutes to come back to me and let me know my car JUST had gone up on the lift to get serviced and would be ready in 30. They also always "run out of time" to give me my free car wash they repeatedly have offered me due to repeated timing issues as described above. Their waiting room is bare bones and they won't give you a loaner so plan your day accordingly. If it weren't the only close Hyundai repair shop to me I would go elsewhere.
good service, good communication.
I truly hate this service center and only go because it is the most convenient to my home. I have been twice this year alone to have them address open recalls on my car and still have not been able to complete all of the open recalls. Their communication is horrendous and there is no consistency between service advisors. I do not recommend them at all.
good experience. they did my 6 months service, but my vehicle had a recall due to a software issue (Frontend collision warning).
Part arrived in a timely fashion and my car was ready when Tony said it would be. Plus the have nice caffe machine. Thanks
My service advisor Tony was very helpful and kept me updated with what I needed to know. I needed to replace a my reverse button and he made it easy. Thanks
It took a few hours, but the software update recall got done!
Got seen quickly, car was ready fairly quickly. The service area is clean, folks are friendly. The only issue is that they don't open the driveway until after 7am, and that means waiting in the street where you might get rear-ended as speeding cars try to get out of the blocked lane. They really ought to open the driveway early, I can't see the harm in it.
Great all around buying experience. Kai was super helpful and I continue to feel well-supported thus far post-purchase. Highly recommended.
Quick check-in. Professional service people. Quick turnaround. Good communication.
The people I interacted with were friendly and seemed knowledgeable. My car was completed earlier than expected.
Hhhhhh hhhhhhhhkkkkkkknnnnnn
My Customer service representative Alex, did a great job both days I was there. I appreciated his courtesy and his efficiency.
Car still the same they didn't fix the seat belt
Everything went very smoothly and I will definitely return back to that dealer for service if needed
Tire pressure is completely different on all 4 tires. Maintenance sign came on.
Service was fine. The only problem was lack of communication. i was not informed of the status of the service.
Just a quick service check up.
Smooth and straightforward visit. The check-in process was quick, and the wait time was minimal. Everything felt organized and efficient.
Hate it when you force me to write something. Next time I check the don't recommend box.
Fast, easy and professional!
The repair estimate took longer than expected, which was discouraging. Additionally, my car was returned in a dirtier condition than when I brought it in.
Speedy and nice lounge to wait in
Mill was excellent!!
Service advisor was efficient and professional. Very helpful in many ways. Car ready when promised.
Great experience and communication
Timely service close to home. Was able to drop off on Sunday and pick up tiesday.
They couldn't find what caused drain the battery They guess maybe was electrical issue
Awful. The worst service I have ever experienced
I have not bought a car for a number of years. Was looking for a mid-size hybrid sedan. Saw a vehicle the dealer had listed on cargurus.com, it was an excellent price & had the upscale limited package I was interested in. I went thorough the site & received an email immediately & reached the salesperson, Evie, the next morning. She was readily available that day, but I went in the following morning. During the purchase I was offered the dealer options, but not with any pushy or hard-sales tactic. The car was ready for the test drive. Didn't have someone to drive my old car home, the dealer provided transportation for me to come back & drive the new car home. When I came back to pick-up the car, it was washed & serviced. I cannot say I had the same pleasant experience when I had gone to Toyota & Nissan dealerships, before Hyundai. This dealership is really outstanding & made me feel that my satisfaction was their #1 top priority. Evie listened to my requests & had the nicest disposition & demeanor of any car salesperson I have ever dealt with-extremely professional & well-spoken. I am a100% happy customer and will return to Hyundai Santa Monica for any future needs. You cannot beat the warranties and the high-quality build of their cars. I felt the Hyundai Sonata Hybrid limited rivals some European luxury sedans & this dealer further enhanced the experience, could not be more pleased. I love my new car.
Although it took a long time for my service to be completed, I was satisfied with the results, recommendations and customer service I received. It seems the delay was caused by a elongated download issue.
Services representatives were all courteous, attentive, and thorough.
Absolutely the greatest people! I don't know why I waisted my time in the past with other dealerships. From the hello to the closing of the deal Paul did his best to make it happen for me. Very professional and personable and helpful. Also Tiffany Salerno the finance manager was the friendliest and informative person to deal with. Totally the best experience!
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.