I was looking for a mid-size hybrid sedan. Saw a vehicle the dealer had listed on cargurus.com, it was an excellent price & had the upscale limited package I was interested in. I went through the site & received an email immediately & reached the salesperson, Evie,. She was readily available that day, but I went in the following morning. During the purchase I was offered the dealer options, but not with any pushy or hard-sales tactic. The car was ready for the test drive. Didn't have someone to drive my old car home, the dealer provided transportation for me to come back & drive the new car home. When I came back to pick-up the car, it was washed & serviced. I cannot say I had the same pleasant experience at the Toyota & Nissan dealerships, I went to before Hyundai. This dealership is really outstanding & made me feel that my satisfaction was their #1 priority. Evie listened to my requests & had the nicest disposition, she went above & beyond! Love my new Sonata Limited Hybrid!
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
Love this dealership. Always felt very well taken care of especially by Evie who took a personal interest I making sure we were happy and went the extra mile to get us the car we wanted with everything in it that we wanted as well.
Poor communication by staff relating to delays, the fact that when I had finished paying, I was just pointed to my vehicle.
Kai was so helpful in helping me secure a used Audi!
I arrived early and the young man who assisted me was excellent. Loungs area was comfortable and car was ready in the given time. It was a good experience , thats why I shall continue to use their services.
I liked the service. I did not like the high price.
Great service, thorough and work completed on time.
All of the people at Hyundai Santa Monica have been so helpful and friendly, from sales to financing. Great team! Very knowledgeable about the vehicles (which I can't say is always the case at other brands/dealers). Even after we bought our car, they have been very supportive. And I absolutely love my new all-electric Ioniq5!
Quick and easy, really a nice place to have car serviced
The dealership won't fix it. They won't honor the warranty and have asked me not to bring the car back. I had to have it towed away. Don't go to this dealership. They just don't care. Really bad managers and management.
Efficient and friendly service
Swift and complete. Smooth. Happy.
Friendly customer service was a 5 star.
the customer service is hit and miss. As a customer I should not have to ask every hour what is the status. I had an appt as the 1st customer of the day and it was known I was waiting. All I had was an oil and filter change, the free service my car is still within the warranty. The counter person Jason was more concerned about his cell phone and texts than keeping customers apprised. I waited 3.5 hours. Horrible Customer service. This is not the first time I have experienced bad service.
Good and fast service . Good location and near my home
It was quick and efficient, they checked the car and everything was fine.
Everyone was nice enough but I don't think they did anything. Pretty sure they didn't even rotate the tires. If they did, they would have noticed a big piece of protective fabric shield that was hanging down. I don't think this car ever got on a rack.
No one smiles. They avoid service requests that pay little from Hyundai.
No one called me when my car was ready and my car still has the alert that it needs service. This is a repeated problem. No one resets this and I have to go back to have it reset.
Service Advisor Chris Leal was polite, clear, and honorable. He honored the original quote and ultimately made sure my needs were covered. My only issue was the delay caused by a third-party paint vendor: the car was not ready by the promised Saturday pickup, which required an extra trip. Once it became clear I could not be without a car, Chris arranged a loaner to bridge the gap. I suggest a more reliable vendor.That said, I'd confidently refer Chris Leal and would do business with him again.
If I could give a minus rating I would. Extremely disingenuous and unprofessional! Steer clear of this dealership
PROFESSIONAL and FABULOUS and TIMELY
Prompt and professional and very responsive.
Beware of this place - my car wasn't fixed and I still have the same problem that I dropped it off for. I'm bringing it to a different dealership this week. My sales associate tried to bait and switch for sales upgrades and used clever scare tactics to make me believe my car would malfunction if we didn't get all his recommendations
Salesman customer service was excellent. Getting minor repairs was cumbersome but is now in process.
The service office were all very nice But not sure about the expertise of the mechanics Took my car in to have oil change and tire rotation basic service has been on a trip for two weeks when I came back to drive my car the oil canister light coming on. I dropped by a couple times and they said the oil was efficient in there finally had make an appointment for them to check it out and told me that would be an $800 bill to take out and replace a faulty oil level sensor!! Not doing that!! I can check my own oil dipstick without their computer malfunctions
I really liked Sales Manager & Salesperson, unfortunately, they made a mistake on the quoted and agreed to price and then when I came in with a cashier check for the agreed to price, they said they made a mistake and the price was actually $600 + more then was agreed too. I refused they finally agreed to eat their mistake, and we closed the deal. It left a bad taste in my mind. I would recommend them, but I thought car dealerships had changed and were better than this. Also, when I first started the negotiation, they immediately told me the asking price was actually more than was stated on the internet.
Software recall which was never communicated which was supposed be a couple hour appointment became 3 days and at one stage I was informed it could be 5 days. No manager followed up, I was informed on day 2 a tech was going to take my car home overnight for a test ride & at no time was there any real concern from Hyundai staff acting like this is normal operating procedure.
Car was left open in the rain. Now have horrible odor
Ok body but took a while for software updates
I DIDN'T LIKE THAT THEY NO LONGER WASH CARS AFTER SERVICE.
5 stars doesn't mean explanation is needed
Very friendly and helpful staff; the service was very expedient.
Worst dealership I have ever used.
Perfect job from beginning to end
It was courteous, quick and thorough. Glad I went there.
TV not on No food. Probably will not come back
I was charged over $600 for a maintenance and inspection, but was not given any specific details on the state of my car (brake conditions and tire life, etc). I was told my 12v battery was at "45%" and for another $400 they could put a new one in. (For only the cost of $130 battery, I replaced it myself). I told the shop I was taking the car out of town, so I wanted to make sure it would be good for a roadtrip. Luckily, my car did make it to my destination, but after I fully charged it, I was stranded at a busy intersection with a "check electric vehicle system" error message. I called the local Hyundai dealership and was given a tow and a quote of $5400 for a motor related to the HV battery! Luckily it's covered under warranty, and I was staying somewhere that I could extend my trip for a week for free. However, the amount of money I spent to have my car looked at the week before my trip only to end up stranded is leaving a very sour taste in my mouth. I have all my work done at Hyundai dealerships because I want to take the best care of my car, but I don't feel that this location took the best care of me.
I waited for my car in the waiting area and told them I would be there when it was done. After many hours, I went to check as I hadn't received a text (as promised). They needed to order parts and said they would be in in "2-3 days." It's been well over a week. Yes, I know there can be supply shortages but I should have been told "usually we get parts in within 2-3 days but it depends on where we can locate it. We will call/text you with any delays." By stating that, it doesn't get one's hopes up for a quick repair. I've had to call TWICE for the status because no one ever got back to me to tell me about the delay. It's my horn that's not working so it's a safety issue and should be given a priority.
didn't fix my wheel issue. unprofessional. Instead, they will replace one first and continue to let you replace other parts.
Poor customer service, bad follow up while I was waiting for my car, was more interested in upselling services not needed. Kept me waiting unnecessarily - no commitment to get me in and out fast, despite promises.
Chris was great Everyone in the service dept was professional and friendly
Unprofessionalism, iresponsible,
I booked my service a week in advance and when I got there they indicated I have to come back to order what is needed.
Car was ready when promised. Service person was efficient.
They used to wash my car after the service, but no more?
The car engine blew up right after I drove the car off the lot. They forgot to put the new oil filter all the way in and the filter came off and the engine seized up and caught fire.
Amazing experience with the sales team . So grateful.
Competence at the front desk. Good assistance with transportation. Clear communication about length of time and cost of repairs
Everything fast and professional
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