This was a warranty service and the technician did not put all the wires back together. So that created a new problem!
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
Representative was not knowledgeable about fuse box cover -- it was in the glove compartment rather than installed. Representative said it would cost $250 to fix, when it took me 10 seconds to install.
disappointing! part of covered paid for service, with issues found that impacts the car function EVEN though I realize that not part of covered service. A rodents nest found in car, exhorbitant quote on removal, without acknowledging that wires most probably were chewed. certianly would not call this service!
Good communication and transparent service
It was handled quickly and easily.
excellent service. professional.
I feel like I was rippped off by this location. Charged me for diagnostic on my car when I came in because someone had broken my door lock to break in my car. I was the victim of a crime and was taken advantage of.
The service writers could be more knowledgeable on the cars they represent and better communication with customers. I had to ask several times for status updates. And even though I had a 7am appointment for a general service, I still waited 3.5 hours. Not happy about that. They said they were backed up. So why not tell the customer that when they come in. I chose to wait for my car. There was no offer for an Uber or any other option. Previously customer service was very good. New facility, not so much. The service tech was very good. So I'd give him a good rating. Hard to recommend the service shop based on the customer service.
I was easily able to get a concrete "out the door" cost and nothing about the car or the transaction was misrepresented. I posted the deal I got in a Hyundai forum and received a two-word repsonse, "Wow. Unbelievable!" Mr. Salazar (finance manager) and Ash (sales) were pleasant to work with and made the purchase as simple and quick as possible. My experience was stress-free. I appreciate they're integrity, transparency, and their no-pressure approach to sales.
Lousy car wash. Service advisor was helpful.
I didn't like that a nail in my tire couldn't be repaired and required that I purchase a whole new tire. But that's not a fault of the service department. They were courteous, efficient, and did a perfect job.
My experience at Hyundai Santa Monica was a great one. Christian Leal was professional and friendly staff. I will be coming back again.
pleasant and professional. fixed issue
Great complete relatively quick service. The gentlemen that was my rep kept me informed all along the way. He was excellent.
I thought more of a wash and vacuum would be part of the deal. Other than that it was fine.
Staff were professional. They offered a one-way Uber ride, which came in handy.
Totally unnecessary. Came in for a recall that had been canceled.
I asked for the techs to look at the driver side door not closing correctly and I was told by the service advisor that there was no issue. You can clearly see the rubber strip is rubbimg on something. I did not appreciate the dismissiveness of the advisor. It is going to keep rubbimg and the rubber strip needs to be repaired.
These folks provided the best car buying experience in over my 40 years of buying and leasing cars. Franklin, our sales person, went out of his way to get us the deal we needed and came through on all of his promises. Tiffany, the finance person, was also the best at helping us finalized the deals. These two had the most knowledge and the highest integrity of anyone I've dealt when getting a car. In fact they were so great that we ended up coming back a week later and getting another Ionic 5 for my wife. Can't recommend them and the dealership enough.
Always selling more than what's needed without pricing what is being asked for. Engine clean not performed and other like items either due to issues of the car. Price didn't get adjusted even though services were not performed.
They told me my cars back lights needed rewiring. when I took it to firestone they said the lightbulbs were only burnt and no wiring issues were detected. This hyundai dealership just wants to milk money out of loyal customers. I do not recommend taking your car for servicing there at all.
I had informed the agent that the tires were purchased through Costco and I had just had them rotated and balanced. After the car went into the shop, he called me and said you need to rotate and balance your tires. Apparently he didn't hear me the first time, and I had to repeat this information several times and asked him to update the computer system with this information. Other than this. The service was just fine.
Good sale not good on customer service! They are "under-staffed".
Hidden "add ons" that you cannot take off. That should be illegal.
I liked everything about it. Quick, clean and attractive waiting room, good agent, not one complaint!
Great service team, fast and efficient process.
Ready when promised. Very friendly service advisors.
I already replied and this is about the third email I have received!
Easy and helpful, could have used better communication around the status of my service.
I Didn't bring my car in for service this day and I still got text messages and emails saying so I reached out multiple times to the service department and they never got back to me. Hyundai USA also couldn't help what a mess!
Great service great staff knowledgeable
Great at the sales part. Not so good about making sure the car is in great condition before passed off to you. Got a new car that was already damaged and had to take the time to get it repaired. Didn't give any sort of outline on how to charge and owning a new EV for the first time. Was told I could ask questions and they were there for me. But still have yet to get a callback on the questions I've had for sales and finance.
Great service. Very prompt and curteous service
I'm having my service done at Westlake Hyundai since I live in Thousand Oaks I would give them 5 STARS
Added tire balance service when only 8000 mile maintenance service was requested. Tire balancing is not part of Ioniq 5 8000 mile maintenance service.
Waited 2 hours and they didn't even start work on the car.
Car was ready one day earlier than promised which made me very happy!
The staff didn't seem very happy and they weren't very attentive. Despite having an appointment we had to wait nearly 45 minutes before we could check in the car for a very simple recall item.
Had a great experience purchasing my Ioniq 5 with salesman Arnas at Santa Monica Hyundai. Completely recommend this dealership.
Service advisor couldn't care less about his job. Was offered short distance Ubers both ways last time and this time they just offered one direction. When I asked why, he said "they must've changed it before I was hired." He was the guy who helped me last time.
They were not trying to loot and make up problems to solve. It is economical but they are very bad at estimating the time taken for the service, don't wait for the service. Drop off and come back.
A very easy and comfortable experience. Waited for my car to be serviced and enjoyed the new lounge!
Excellent staff. Knowledgeable and helpful. Very transparent with pricing and rationale for recommendations. No gimmicks. Service was done within a reasonable timeframe and with frequent updates. Will happily return again for service any time.
Great work. Efficient and professional. They have revamped their service department completely since last year, and the improvements are greatly appreciated
Friendly Staff Good service Professional Caring Great selection of cars & SUVs
Jacob Kim is the best service adviser!! He kept me up to date on everything
Easy, had the car I wanted and they took care of every detail, even delivering the car to me.
Easy check-in and out, the new service building is great! Wish there were more service discounts or coupons and snacks in the waiting area.
Hyundai Santa Monica serviced my car in a timely and efficient manner.
Checking in was quick and easy, and my rep, Justin was professional and warm. He texted me as soon as my car was ready, which was within the promised time frame.
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