i thought the service rep was trying to upsell me service and when i declined i thought she acted a little dissmissive towards me. i also thought that 2 hours was way too long to do an oil change.
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
Fast, efficient scheduled maintenance.
Your people were much better than in the past. Very efficient and helpful.
I had a nice experience with this place, I've jut moved to LA and feel super comfortable waiting my car.
Jacob was helpful , attentive. Knowledgeable His follow up skills were up to par and he is considerate and is a hardworker
I had to bring my car in 3 times to get help. After having it all day, I was told they needed overnight. The next day, I was told it needed another night. As I was arranging a loaner, they brought out paperwork that said it was ready and DIDN'T need another night. This seems like VERY poor communication. The next day, the check engine light came on and I had to return and not have my car for ANOTHER 5 hours. Sooo ... not a great exeperience.
No negatives. Dropped car off. Came back in a short while . All good
Our salesperson, Arnas, was patient and informative without being pushy. That allowed us to ask all of our questions, whatever they were, and get straight answers. The process was smooth, with good follow-up.
Dropped my car off for the entire day. Paid for Ubers there and back for no servicing to be done. Backup camera was not replaced. 0/10.
The absolute worst service department I've ever been to. Zero sense of customer service, terrible communication, rude service advisors, poor quality work, just the worst.
Friendly staff. Quick service
Solid, smooth and great customer service from the Team at Hyundai Santa Monica!
Returned our Ionic 5 to the dealer on 6/4/25; still have not gotten it back. Were told "Battery is shooting voltage." (battery voltage output too hgh at times?) on 6/2; "Car may have to be disassembled to find problem." on 6/6; "Waiting on (new) battery, no EDA." on 6/20; status as of 7/5: "Still waiting on battery, ordered by Corporate and hard to track, still no EDA." Will be pursuing this further with the dealer and Corporate on 7/7.
Excellent service. Knowledgeable staff and friendly people. Very accommodating and relaxed atmosphere: would recommend to anyone l.
Nice area to wait, also got me an uber.
I had a great experience at Santa Monica Hyundai leasing my IONIQ 5. The sales consultant and finance manager were patient, courteous, and treated me with fairness and respect throughout most of the process. I felt appreciated, and they were both transparent and professional overall. There was a bit of pressure at the beginning before finalizing the lease, which I didn't love. However, I addressed the concern directly with the sales consultant, and from that point on, we were able to move forward with mutual professionalism and courtesy. They also have an impressively large selection of vehicles across a wide range of trims and models, which made finding the right car much easier. I would recommend visiting Santa Monica Hyundai if you're in the market for a new Hyundai.
Love Jacob, and the coffees at this service location! Great eats within walkable distance too.
New place yea nice nice nice nice
Great guy Joel Cruz treated us well. Communicated clearly and made a tough experience easier
The service advisor was very unhelpful and condescending
I like service there it was very good, thank you
Very inefficient. They kept my car documents for two weeks and delayed my car registration and pick up. When I finally had a pick up appointment they told me the sales rep locked the keys in his drawer and went out of town without anyone else having access to my car keys.
Communication was great. They were unable to check my CarPlay issue, as the portal was down, but didn't seem interested in looking at the problem as it was occurring.
Everyone was kind, courteous and professional. They also provided complimentary shuttle service for me to work after dropping off my vehicle.
Good experience/ on time and professional
Completely ignored what needed to be fixed.
Was told to receive a text when car would be ready but the employee forgot to add me on the list, I waited for 3.5 hours when the car was ready after 1.5 hours.
Horrible service for the 2nd time. I will not be returning. My service advisor was lazy and rude. Never again.
Fast and reliable. Thank you!
They had the car I wanted and the price was what I wanted to pay. Walked in, test drove, and bought my 2023 Kia Sportage SX Hybrid
Poor communication, inefficient, and lack of urgency. Had I known that a two hour job would keep my car in the shop for two weeks. I would have taken it to my regular mechanic then here.
Service writer left and did not transfer our car to anyone else. Sat there for over a week with no one looking at it and would not return our calls
Our Sales and finance people were friendly, patient and helpful.
I Don't recommend this place .
Good, fast service from nice people
The service was as described and they kept me up to date with progress.
Fast courteous check-in, very professional. Service was done quickly.
It wasn't the best I've had. Normally, they wash my car after an oil change. They didn't even ask this time. The girl helping me was polite but not friendly. Mediocre at best when it came to customer service. But the oil change was done.
Good communication, friendly, timely service!
Everything is good, but they usually wash my car, but didn't this time. If that is all I have to complain about---I am happy! Thank you
Liked: on time, good communication during service Disliked: recommendations for service for a car serviced every six months is a cost of $600 both times - when I questioned this some things were perhaps not recommended. Feels like a scam.
Everyone there are professional and nice. My service adviser Rishay was amazing. Explained all and suggested so necessary services.
It took over 3 hours for an normal maintenance
Great Staff and excellent Customer Service
I am writing to express my dissatisfaction with a recent experience I had at your Santa Monica service department during a visit for scheduled maintenance on my Hyundai Ionic 6 vehicle. I am very disappointed with the service I received from your advisor, David Steinmetz. I brought up an issue I've been having with my navigation system - specifically, that the Bluetooth does not connect immediately to my Iphone. I also mentioned that I had attempted to update the navigation system and wanted to confirm whether the update was done correctly. Mr Steinmetz was not able to answer any of my questions or offer any meaningful support. When I asked if the navigation update could be checked during the service appointment, he told me there would be a charge even though I only wanted confirmation that the update was done properly. When I asked if there was a way to check it myself, he said no! If there were another Hyundai service department in the area, I would go there instead. As it stands, I am left extremely dissatisfied and hesitant to return. I hope your company works to improve the quality at Santa Monica customer servce department.
Easy. Kind. Good coffee machine
The sercive was great, but a window motor broke right after - might be unrelated, but happened immediately after i left the service. I came back to get it fixed 4/22 and a very expensive fix lasted 2 weeks. Today 5/8 I came back and they expect it to take DAYS to fix, so 4 stars (for now)
Very good service. They car wash my car after the service and I'm so happy
Evie was sweet, friendly, fun, and helpful. She was supportive of me taking my time and going back and forth to get clear on the details to make sure i was truly happy with my decision. Dealerships are dealerships, and it pretty much always takes forever and feels a little like you’re getting a fast one pulled in some type of way, but I will say that I really appreciated the customer care I received. Communication has been thorough and helpful. Even in the dregs of the finance office, I was pleasantly surprised by Mikes great attitude and willingness to help and work with me. As a note to the dealership—the reason for the missing star—I know the drawn out process is frustrating and confusing by design, and I know it’s the industry standard, but DO BETTER. The “products” like care package services should be a part of the initial payment quote, not tacked on later in a different room. It feels manipulative and shifty, and you could have much happier customers that wouldn’t feel so taken advantage of at the end of the day if this were handled in a more up-front manner. All in all, I’m very happy with my car, and would absolutely recommend asking for Evie! Bonus points if you have good taste in music and want to test out the speakers and have a little fun on your test drive!
They scheduled me from far (2.5 hour drive) and didn’t bother to give me a call after selling the car before hand. They have the right to sell but if I was scheduled I deserved a courtesy call.
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