Poor service. Renovation and understaffing hinders service
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
They are professional and friendly
They did a good job of diagnosing my issue however they ordered a replacement part and have never notified me of its arrival. Every time I call for an update the service advisor doesn't answer and never returns my call. It has been several weeks since my visit and I have had no update on the part.
All goes smoothlyevery time
Great service department! They were trying to help me actually my NFC card. Unfortunately the activation wouldn't work. But they are getting back to me when they find a solution.
Once the ICCU part came in my car was ready to go in a blink!
Had to come back twice, and 2nd time still couldn't get the recall fixed so now have to come back a 3rd time. I haven't heard anything about the rescheduling. I have to be very proactive in making schedules because it doesn't seem like they leave me notice when parts are in.
The service is always the best in trying to find and fix problems and giving you honest feedback
The mechanic didun't put rhe cap that goes into the oil part Car was smoking and didn't run right he has to be more carefull I wasn't happy
Waited an hour to drop car off despite arriving 10 minutes before the appointment time. Did not receive any communication from the service rep. Had to call at 5 PM to check on things. Not the friendliest, especially to women. Car didn't get washed. Apologies given, but still. Not the best.
Easy drop off, was updated about service and asked permission to change cabin air filter which wasn't part of the original estimate. Vie, Service Representative, was professional and friendly and it was obvious that she knew the situation and handled it well. Her attitude gave me a sense of security.
Efficient, comprehensive service.
Mike Ordonze was great and straight forward on everything. Did not push anything and was looking out for the customer. I had taken my car to the South Bay Hyundai twice and they did not find the problem and gave me some off the wall explanation and service they think would work. One stop in Santa Monica they found the problem and fixed it.
My Service Advisor, Livier Hernandez, is excellent. Livier keeps me informed throughout the service appointment and she lets me know if any additional findings must be addressed immediately. I recommend Livier Hernandez as a Top Rated Servce Advisor.
did everything they were supposed to in a professional way
The turnaround time was fast; however, I would have had them do the recommended repairs listed if they were presented prior to returning the car to me since I was already there.
Gave me a reduced price on tire rotation. Told me about upcoming need for brake fluid replacement. Nothing forced.
Well done, excellent interaction with Santa Monica Hyundai service.
On Monday after my Saturday service my check EV system light came on and when I took the car back to the dealership, it took them 48 hours to determine that the battery needed replacing. No issues ever beforehand. Almost 14 days later I am still waiting for an update but I did receive a loaner car in the meantime.
Good staff support, work completed on schedule. No negatives.
Dave the counselor was very kind.
I never received a call back from the service advisor after leaving 2 messages with the front desk. The receptionist said that the service advisor would call me back.
Only was there for an hour. That's not long for a service check
Had a wonderful experience and have a new car!!!
The staff are great but what I needed fixed was not taken care of.
I have a good day at the service office
I had a 7:45 am appointment for what was supposedly a brief recall procedure but I didn't get my car back until mid-afternoon. That was frustrating. I felt that because they were not making any money from this job, they put me at the back of the queue. I did appreciate that they paid for my round trip uber. And the service person was very friendly.
I had to go twice. The first time I went I waited 30 minutes and was never helped. Then I was told the warranty work would take the whole day, after I said I would wait for the car. I had to leave. The second time, things went well and the room was completed.
Took us on time....accurate completion time....did all that was expected for the service check and the routine maintinance!
timeliness, attentiveness, pricing
Friendly people. Communicative. Went there for a recall. Didn't have a loaner for me which was a bummer but I understand there were just too many affected cars so they ran out.
I needed a car and they were helpful finding one close to my budget..
I had a good experience for my car oil change. Mike was helpful as always.
The service department were credible Looking forward to have future good experiences Happy New Year
Upsold on services I probably didn't need and didn't even fix what I brought my car in for. Unable to reach anybody despite multiple calls. Did not know when my car was done. Manager did not respond to my emails
Ruande was very good at getting the car in quickly. Service completed under warranty and i got the car back with a wash all free.
Deceptive selling practices. Will charge for add-on's for a used car that were originally charged for the initial purchase of the vehicle. Will attempt to include warranty packages as non-negotiable parts of the deal. When you ask to take them off, they will say, "oh well that is part of the deal". Do not agree to a monthly payment! Agree only to the price. The finance team will configure the numbers to best benefit the dealership based on your monthly payment. Ask for everything single thing you sign in writing and a COPY to go home with. I have emailed 3 times for additional paperwork without a response. Also, note - you are NOT financing with Hyundai Motor Finance USA. You are financing with the back of the house LLC with Hyundai in their name. They will sell your loan much like home sales do. This dealership left an awful taste in my mouth - a slimy feeling. A dealership is REQUIRED to give you a monthly payment based on base price and then with add-ons. Know your rights and don't be afraid to take your business elsewhere. Also, read the reviews mine is in line with others.
I really appreciated knowing that the time it would take for the recall would impact my holiday shopping, so I rescheduled for after the holidays
Service advisors were nice. They were slammed with recalls, so my car was there overnight, but I would go back!
Took a long time to check in/drop off (30 min) but other than that, the service went great.
They said they were going to wash the car when done. When I returned to pick up the car it was not washed. They said they will do it right away. 10 minutes later got car back it was just sprayed with water. Not expecting a detail car wash but put a towel on it
They did call, but interesting enough they raised the price from 22,888 to 23,538. Interesting sales tactic for a car that has been on the market for such a long time and that I'd told the sales person that I was checking to see if there were any lower interest rates available.
I made an appointment for the 25,000 mile as advised by the owners manual. I was told that I needed a brake service and tire rotation. I was shown the list of standard check points that were all done and all passed. I drove home and heard an odd sound in the passenger door. When I went back two days later and asked the tech to ride with me to identify the problem he agreed. When we completed the drive he pulled the glove box apart and pulled out a wet and filthy cabin air filter. I was the told to bring the car back two days later and he would take a look at it. So on my third trip to the dealer in six days I was told to leave the car and I would hear back by 3 pm. When I didn't hear back I called at 4pm and was told the car was ready. When I showed up to pick the car up I was told that the cabin air filter needed to be replaced and anti mold protocol followed. I agreed to the work and got to wait another hour and half for that to be done.I was also charged $290 for the service. Bottom line is the checking of the cabin filter was not done on the initial service as indicated on the ticket. This simple check could have saved me two full days of valuable time. The best part of this is I got an email from Carfax saying that the service was offered and I turned it down. Not only is the service poor, but the management published false records.
I was satisfied with service, but in l8ght of my warranty expiring I think a more comprehensive check should have been done.
I had a very frustrating experience on Tuesday at your facility. To start, it was unclear where I was supposed to go. First I went to your location across the street then I pulled into the wrong lot where I was rudely told I was in the wrong place by an employee who did not offer a clear explanation as to where I was to go. I understand your facility is under construction and because of that you should make a greater effort to explain to customers where to go. Especially first time customers like myself who got my car only a month ago and already had to bring it in. Once I was checked in It took 5 hours to get my car serviced. There was little to no communication offered from the staff. I had to keep checking in and there was no explanation as to why my car took 5 hours. I was extra frustrated when the first time I got an alert from my Hyundai app that my car door had been opened was 3 hours after I had arrived. It was clear you were understaffed and ill equipped to created a positive experience for your customers. I had my Mazda for 9 years and it might be best to head over to their facility in culver to take note because it was night and day my experience. I know that you are not responsible for all the misfortunes that presented itself on Tuesday but you were unfortunately the one who asked so that's why this message feels more pointed than it needs to
Professional, courteous, prompt service
fast service and Livier was very helpful.
Efficient service even in the middle of construction on the property.
I was treated kindly; work was done in a timely fashion. I'll definitely come back.
Great customer service. It did take a really long time like 2 hours turned to 4. But the problem got fixed and the team was nice.
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