Nothing was done to my car. After waiting for two hours, the service advisor informed me that the team had a meeting and couldn't work on my car. This was despite it being the third time I visited for the same issue and arriving 10 minutes early for my appointment. I left feeling extremely frustrated and disappointed by the lack of professionalism and respect for my time.
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
I was able to schedule my appointment easily on a day/time that worked for me. Along with regular service, I asked them to figure out what the rattle/vibration I kept hearing when I accelerated, especially when going up a hill. The only complaint I have was there was not good communication from the service department with me when they had to keep my car for more than 1 day. I had to follow-up with them for 2 days trying to find out when I could pick up my car.
We had an amazing experience ! Eric was very helpful, knowledgeable and professional ! We honestly recommend him and all the crea! Keep up the good work!!
Worst service Didnt solve problem Rude
Poor customer service experience from employees that write up the orders, especially by Ruendi (Randi) for repair quotes. I have a 2022 Sante Fe and I was quoted over 320.00 to replace floor mats and 125.00 for windshield wipers!
We have a regularly occurring check engine light that goes away that occurs with starting issues. I understand that intermittent issues are now challenging, but Instead of trying to diagnose the issue, we were just told without the light on nothing can be done. In addition a diagnosis is like $200 alone. Not very helpful nor affordable. A waste of time effectively.
The service agent sold the brake fluid exchange earlier than required by the owners manual. He also attempted to sell a tire rotation after telling him that it had already been completed. The service itself was fine.
The foreman FINALLY found the problem and they were able to fix it after 3 visits to the service dept. It solved the electrical problem.
Poor customer service. Diagnosis was not given on time. Took 3 days without daily updates. Asked for the diagnosis in writing to review before picking up the car, never received it. The service center is under repair - appears everything was done outside, they were out of basic parts.
Expensive but good service; the team is efficient and friendly.
Very nice and quick quality service
Mike was great. Excellent service.
Liked that Oscar, the head of repairs took a spin with me and immediately recognized the rattling. It is now fixed. I didn't like that it took three trips (each about 4 hours) to get it accomplished. I didn't like that I had to pay $30 Lyft to get back from home to pick up my car. I am a caregiver, so I can't always be gone long periods of time. Love my car, though!
Professional and efficient. Helped on iPhone integration
Santa Monica Service Center is still under construction and not up to service center standards. I recently brought my car in for service on two separate occasions regarding an orange light the keeps appearing on the dashboard. Unfortunately, each visit resulted in a different explanation and neither resolved the issue. Despite your team's efforts, the orange light continues to come on, and I am left uncertain about the underlying problem. I would greatly value a more consistent accurate diagnosis to address this ongoing issue instead of being told to ignore the light.
During the three weeks my car was in their service, I made numerous calls and left messages, but I never received a single update. The individual handling my case consistently ignored or dodged me, and the other team members I managed to speak with either had no knowledge of the situation or were evasive.
Mike was super helpful after us having to wait a while to sort it out! So happy we could get our vehicle back same day!
Car has been there 10 days. No call re status. Left messages. Cannot reach service dept.
I am grateful for your dedication and your job always ready to help I appreciate you!
Didn't like the construction aspect, but that's just temporary, I assume.
I would have given 5 stars because they went to the effort of tracking down the exact model I wanted. However, the day I was ready to purchase they kept me waiting 3 HOURS. I really hate that. No reason to keep me waiting. All the negotiations had been done. All I needed to do was literally sign the papers and write the check.
Made a quick diagnosis. Only down side was waiting for hours for an oil change.
Poor cust service. Never a pleasant place to visit. Very long delay and the rep was not attentive at all.
They did the job but weren't great at communication.
The brand new replacement part had a scratch. They installed it anyway as it had far less scratches as the original part. After 1.5 hours, my car was returned with a new scratch on the bumper due to their carelessness. This dealership is the worst in communication, competence, and customer service. BTW, they ordered the wrong part twice. The only reason they finally ordered the correct part is because of my online research.
Recommended a service using a photo over 1 year old- of a filter I had already replaced. That does not build trust.
I was not told there was anything wrong with my car until I pointed it out.
3 and half hours waiting for a simple oil change is not good, there is a need to increase staff, despite this one detail, everything else was great.
Very good - everything done on time.
Bad communication. They had had to order some additional parts, but never contacted me when they arrived, or responded to my messages. After a week I actually had to drive to the dealership to find out what was going on. Also, the service was monstrously expensive. Would not recommend.
dealership plant is horrific. Waiting area terrible. Service reps seem to have given up or never got training on how to work with customers. First and now last Hyundai
The staff was very courteous and professional. Can't wait until they have all the construction done! There was confusion on what area was to be the service area and sales area up the street. I got different information from different people that were employees
Absolutely wonderful and caring people
Great people and great service. Really helped me get my dream car.
It seems like these kind of services are getting longer and longer. I had to wait 4 hours. Anyways, It was a decent experience. Nothing unusual happened. Be safe out there
Professional service by professional Hyundai service members.
Bad: did not respond to my emails asking about issues
Never have had a problem yet. All courtesy work.
couldn't help with AC. i just bought my car from them last year
Worst experience ever. Couldn't find my keys. Was waiting for over an hour. The staff was friendly, but very poorly run.
Quality service by quality service staff. My experience with Oscar Escobar at the service desk was outstanding. He informed me of all the work done, and made me feel like a VIP. Thank you Oscar!
Very difficult to get ahold of an actual person at the service department. I had to call over 8 ties before getting ahold of someone there.
The worst and I was a returning customer. Misrepresentations (being kind). Abusive manner towards the elderly. Did not take "no" for an answer when pushing an extended warranty. Transaction dragged on for 4 hours. Should have walked earlier but got close to the deal I wanted. Stay away from any franchise/dealership run by LACarGuys. Had a somewhat similar experience with a Kia dealership they owned. Incredible attitude.
The manager nikos gave me a quote for a Kona 2024 on the phone 378 a month tax included nothing down. First payment free I agreed. When the finance guy took over he changed it! He charged us for the first payment without telling us! The payment was 379 a month! I said maintenance for the 3 years! He said just a very basic oil change this is not our first rodeo we lease 3 cars every 3 years! I'm not happy
Arnas was very helpful, attentive, and knowledgeable- we had a great experience at Hyundai Santa Monica.
Totally disorganized. Sales people uncooperative with one another. Dealership unfamiliar with vehicle's features.
The sales person I work with was young, but hard-core kept in touch with me every day for a week, I expected this, but I had other things to do. I made my choice went to them early in the morning on Saturday bought the car my choice we're taking good care of the credit department went home and found the old license plate in my backseat called the sales guy. He was gonna come pick it up and never did to this day won't talk to me.
I was able to schedule an appointment the same day. The wait time was much shorter than expected. My advisor kept me informed on the status via text.
I wanted to give 2 stars but it said "fair" and this dealership isn't fair. Took the car in for a recall and was told I need $3200 worth of work. Just taking advantage of people. Wouldn't go there again unless it's absolutely necessary.
Very quick and professional service. I felt that they went out of their way to keep me in the loop, contact me when it was ready, washed my car etc. Good service
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