Highly efficient and honest pricing for routine electric vehicle (2020 Kona EV ltd) maintenance. The business is in process of remodeling but they have an excellent temporary waiting room (coffee, snacks, sodas!) restrooms and service office. They have great text message program which sends updates as to the status of repairs and estimated costs. The mechanic sends short video clips of the car. This was my first visit and I will continue to go to this service location for my Kona.
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
The service was good. The three stars instead of five are because of the following three things: (1) I had to wait for my car an hour longer than I was promised, (2) the tech found a nail in one of my tires, but the service rep did not communicate to me correctly which tire it was, and (3) the service rep told me I needed a new tire, but a local tire shop in Santa Monica just removed the nail from my tire free of charge, and the tire has been fine so far (five days later the tire pressure is just fine, and the tire does not loose any air).
Answered all my questions, turned the car around quickly. They are moving into a new center, so the customer waiting lounge is pretty bad right now.
I got in the same day I called, on a Saturday! and the oil change and tire rotation was finished in 45" Outstanding!!
Had an appointment. Service took 6 hours. Service light remains on.
Excellent service technician. Good communication.
I did not get satisfactory service. Very unhappy.
I have reason to believe they are just resetting my dtc codes and my car is left unsafe
Excellent team and vehicle. The Veloster N is an amazing car!
The absolute worst!!! Went in for tire rotation, left it overnight. The service wasn't performed, and someone at the dealership took my car for a 30 mile joyride with 2 friends and used half of my existing charge. Service manager couldn't care less. DO NOT DO BUSINESS AT THIS DEALERSHIP.
Well, I came there because there was an electrical issue that caused, my head lamps and high beams to go out! I had repaired the headlamp 3 x times. First 2 times was during my warranty,last time was outside. My brother said,,your not suppose to have these items go out so soon. Plus, my engine mounts n a myriad of things happened. B4 this visit, I went to southbay and did 2 multipoint inspections. The cost was, $180 each. I thought my car would go through inspection, then I wd have my car and be driving until they received a,response from corporate to proceed on working on my car and retriacting the warranty. We'll this is Saturday and it's been since last friday! Im still waiting, I still don't have my car and I'm paying for a rental car and car note and insurance and no car. I think the service writers mean well, but corporate allowing these issues to be over looked and not taken care of after a,recall and during my warranty is really bad business.
Timely and friendly service.
Representative was kind and helpful. Great service.
John was great and I highly recommend! Great experience getting a new car!
Good Service. Will be better when permanent facility opens.
Professional services, fast response to questions and easy to deal with them.
Recall service; done in time frame promised; also checked tires/washed. Previous visit helpful with changing battery in key fob. Livia, staff excellent
Check in lady needed a personality transplant, totally flat and just going through the motions. I'm the original owner and had an issue that seemed to be a warranty item but they denied as it met bare, range 'requirements'. I contacted Hyundai Corporate who totally agreed with me and am now taking my car to a more user friendly dealership to be fixed. Corporate is backing me up with an email to them. These people didn't care, much less wanted to go the extra step to help me.
This was one of the worst customer service experiences I've ever had at a car dealership or anywhere else, period. My car was scheduled for an appointment for over a month ahead of time and they didn't order the parts until the day I dropped off the car. Nobody informed me the car would be held for a week. They only told me the car would be needed for a couple hours and then everybody went home for the weekend. I called about a dozen times. The calls go to a call center and not the actual location. The call center kept telling me they were too busy to answer the phone and it wasn't until a couple hours later I used my own money to Uber over and found out nobody was working at all. The only person there was a mechanic who told me how much he hated his job and his coworkers, and gave me a song and dance about how everybody is quitting because the working conditions there are so bad. He felt bad about the way I was treated and offered to make sure my car was filled with gas, fully detailed, and gave me several free oil changes when the work was finished. He also gave me a loaner car that they were supposed to give me on the original day I dropped my car off. After a week went by I finally went to pick up my car and of course it was not filled with gas, fully detailed, and nobody had any idea about any free oil changes. The girl working said they didn't have any gas cards available and I would have to come back another time. I absolutely refused. I turned down free gas and free oil changes and a free car wash just so I wouldn't step foot on this property or see any of these people ever again.
Excellent service ! Very well managed
Left my car dirty, couldn't get ahold of anyone when I called, nobody there prior to closing to pick up my car, terrible communication
The best service and great customer handling. I recommend this place.
So happy there is a Hyundai place in Santa Monica now. They just opened so were not in the permanent environment. I was happy to have been able to make an appointment in a timely manner and they offer car wash at the end which is a rare treat these days.
Easy process and nice staff
Excellent service, very helpful staff, even helping arrange for a complementary rental car! Very small dealership, but mighty in my opinion!
Horrible location that makes u wait 5 hours for an oil change !!!!
The Santa Monica Huyndai service were really courteous and took care of my car right on time. I have gone to other Huyndai dealership before but by far this one was much better. They even washed my car after service which was a plus. I highly recommend them!
Fast, friendly service. Much better than my experience with the other nearby dealership service department.
With barely 2,000 miles on my car I hit a pothole that destroyed one of my tires on a Saturday. The AAA tow truck driver took me to 4 different places looking for a place that was open and also had a replacement in stock. We ended up here and since this is a temporary location, the car had to be left until they could get a tire on Monday. They were out of loaner cars, so they paid for a Lyft home and then back to the dealer when it was ready. A very good outcome and their great customer service has me committed to making them my default dealer for service.
This is my second time at this location. They listened to my concerns about the rough ride and rear suspension the first time I came. Everyone was very professional and pleasant to talk with about the car so I made this my new location.
The employees were friendly and overall good. But it took 5 hours to do a standard oil change,
Customer service was terrible.
Car has been in shop for about 10% of time we have owned it. Rep was fine. Car is a lemon
The service was great. Thank you!
Friendly and helpful service from the get. Alvin was fantastic. Such a beautiful building too!
Service was alright, but I had to keep calling to get updates about the status of my car.
I went in for an oil change and a bulb replacement. After three hours they told me the bulb wasn't in stock and they'd order it but my car was ready they just needed to was it. Said it'd take about 15-20 minutes. Over an hour later it still wasn't back. I asked again and they said oh it's coming out now. It came out. I waited a bit more cause maybe they were busy with something else. But nothing came. Meanwhile there were half a dozen guys that worked there just standing around chatting. I finally went up to on the counter and they were like "Oh, Is your car back?" and I was like yeah it's sitting out there. I can see it. Then I had to ask them to find the keys. And now it's a week later and I've still heard nothing about the bulb. This was honestly the worst service I've ever seen. No one cares. Avoid avoid avoid
The appointment was to replace a certain type of coolant, and this was clear when the appointment was made. Brought the car in and they said they were out of the coolant, and that it would have to be done another day.
The team at Hyundai Santa Monica were extremely nice and they took good care of my car. I will say that the communication about when it would be finished wasn't the best (I had to text/call four times over a day and a half before I got an answer), but it wasn't a huge deal for me. The prices are definitely higher than other places around the area, but convenience and friendliness were worth it for me.
Overpriced and just slow.
I wanted a to give a five starratomg because I love my Equus. I understand they are they are busy. But I feel they handled my business in a poor way. I paid over $2000 for a B service and two new Michelin tires. They held my car for an extra day to order the tires. Understandable. They promised me the car by 3 PM. at 4:30 they were still “washing“ my car . When I got my vehicle, I noticed that they had substituted a very inferior tire, which was the wrong size, in place of the tires I requested. Their explanation when I brought it to their attention was that the tires didn’t arrive. However, no one told me this before hand. I had to discover it. Completely unacceptable. My only hope is that they correct their error and make this right.
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