⭐⭐⭐⭐⭐ I had a great experience at Santa Monica Honda! I came in for an oil change and tire rotation, and everything was handled quickly and professionally. The service team was very courteous, kept me informed, and made the whole process smooth and stress-free. The wait time was better than expected, and the overall experience felt very organized and efficient. It’s clear they care about customer service and doing the job right. I really appreciate the professionalism and will definitely be coming back for future service. Highly recommended!
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
I am pleased with the service I received at Honda Santa Monica. Moe Bermudez who helped me explained everything to my satisfaction.
Courteous and informative
Great experience with Steve. Excellent maintenance service. The technicians were thorough, and the service advisor Steve was very honest and clear about costs and timelines. I felt confident leaving my car here and was happy with the quality of work. This dealership has earned my trust.
Steve is amazing
Friendly staff, took great care of my car, and both explained and physically showed me what was going on. I couldn’t have asked for a better experience.
Very good service...everyone is helpful.
Honda of Santa Monica Service Department has provided me excellent customer care and care of my vehicle with such great professional service.
Love it here. They always get me in and out.
I was treated with so much kindness and fairness.
Ray was awesome! I was in an out in less than hour for my routine maintenance and service and everything was done so efficiently!
Steven was wonderful and helpful and everything was taken care of and I am very happy thank you
Great customer care and fast and responsive team
Battery died on my 2 month old ‘25 accord. When the battery seemed to check out fine after recharge, Steven Recinos went the extra mile to understand why it had failed in the first place and to make sure they could replace it for free. Excellent communication along the way.
I was thrilled that I was taken in quickly for a tune up as I hadn’t made an appointment. The waiting room was comfortable and the ILLY COFFEE machinee brewed an excellent strong Americano. My agent Steven spoke perfect Spanish to me which made me feel comfortable. I like that his maintenance recommendations were followed with screen shots. I will follow up w/ repairs and visit Steven & crew& owner again. Ps: thanks to owner for pairing me up with Steve who spoke my preferred language but who was sensitive to my older age.
I really feel like I can teust this place with my car. I have had it serviced here a fe times now. It is super easy to make an appointment on line and the car runs like new after they are done. They also always give me some coupon or another to save me money. Much appreciated and see you for my next service
Was fine. Took long. Charged $250 for brake fluid. The oil change and tire rotations were part of my package…. Don’t have time to go elsewhere but could get brake fluid done for $100-150
Picking up my car was simple and easy. Manager was supportive and understanding.
Chris in the Service Dept was great! Professional and prompt.
I was told my drive belt is drive and not in good condition- I should get it replaced. So I did. However when I check their notes - it only mentioned based on Milage it is recommended- i was not sure which one is right ! Was there and option to wait ?
We have had terrible service here before, but this time was unbelievable. Our Pilot got stuck in an intersection and we called a towing company. They tested the battery and said it had plenty of health, so the issue is the starter. We came to this dealer and they said no, we fixed the starter in Jan of this year, so that is not the problem and we cannot do anything until you buy a new battery from us. They insisted the battery was low and that was causing the problems even after we showed them the tow company’s report. We had to keep jump starting it every day. After a several days we decided to replace the battery with Honda (for double the cost) so as to keep the warranty intact. They kept it two days and claimed to have started it several times with no problem and that proves there is no issue with the starter. I picked it up yesterday. We are 30 minutes into a drive today and a notice came on that says “maintenance due soon.”! They are polite, but deceptive and dishonest.
Excellent service, thank you
Chris Magana was very thorough and helpful. I was in and out without a single glitch and my Honda was taken care of
First time service - quick, easy complete - will continue to go there.
It is a pleasure to work with Steve Recinos. He is honest, polite, and very knowledgeable. Thank you, Steve for taking good care of our favorite car.
Tiffany is the best service advisor. I trust her with solving my problems. Easy to work with
The Service department had superior service. Elated smiles. The people are always willing to help and go above and beyond the call duty. I love coming here. We always have a blast and all my service needs get met. I got my 2025 Honda civic hybrid here and its the Best car I’ve ever driven. I can’t wait to come back.
Honda of Santa Monica has a very professional and courteous service department.
Chris was super helpful!
Son muy amables y eficientes en su trabajo ! 🫶🏻
careful and courteous staff, and effective service
The service department was very helpful, especially the girl in pink.
Excellent Service
I went yesterday for get service. The staff was very nice for me. Good service Thank you Chutimon
Service advisor Chris was amazing extremely diligent. Kept me up to date with my repairs and reviewed the inspection on my vehicle seamlessly
Always a pleasure stopping for service
Very informative, patient and helpful.
The welcome was great ! Easy and Tiffany was amazing ! I am loyal to your dealer because of the wonderful service !
Tiffany was amazing so kinda and helpful she made the whole experience so nice. I really love how Honda of Santa Monica go above and beyond. After getting the oil change my tire light came on when turned on the car I went back inside and they fixed it. Amazing service
Rey was extremely helpful. He did a great job. Thank you!
I had a "low pressure" warning/tire and was able to get an appointment within 15 minutes of calling. It was a nail - so that wasn't fun, but I was able to get the oil & filters changed in the process which was near needed. Really liked receiving the technician video scanning the underneath of my car showcasing the original issue and all other inspection points being checked. The tech provided a few needed and reasonable recommendations - they also sent a report with click through approvals/declines to submit. Super simple. At check-out, the service advisor scanned for coupons and applied all available discounts. That is why I have been a proud customer of Santa Monica Sales & Service for over 20 years -
Amazing service of all kind. Clean wash
Chris was great, Great customer service
Rey was extremely nice!
GOOD: Ray was a great help. Informative and calm. I was entitled to a free service as part of my warrant but I could not get in within a year. So they said I could not get the free service. NOT GOOD. The free service was supposed to be before 12 months or 12,000 miles. I missed the 12 months by a couple Of weeks and I was less than 12,000 miles so I thought it would have been nice to let me have the free service anyway. It’s hard to come in exactly when we are supposed to. Otherwise Ray did a good job getting the paperwork done.
Steven with the maintenance team was as responsive and reliable as it gets! He met the timeline he projected (even though I had my doubts), and my car was fully serviced/returned to me in a timely manner. I wish more shops had the same level of professionalism!
Terrible communication and lack of "customer service" mindset by the person in charge.
Excellent service! Steven was great and went above and beyond. Thank you!!!
Service was great and fast! Everyone is very professional kind and helpful!
My first vehicle service at Santa Monica Honda was a 5 star experience thanks in large part to my service advisor, Steven Recinos, who provided stellar customer service and care. I greatly appreciated his communication and insight of my Honda vehicle service. Thank you Steven!
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