Great service. Quote was fair and completed quickly.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Susan is the BEST service rep. She made sure that the car was repaired correctly and let us know exactly what was wrong with the car. She really cares for her customers and Pacifica's service. Thank you!
Too expensive and even though I got a "discount" I'm not sure I actually needed wha I paid for and I know I could have gotten it cheaper elsewhere. BUT I have a beautiful but very hassle filled Mirai so what should I expect! It's the best & worst car I have ever had from Toyota! Oh well
Hhhhhh hhhhhhhhkkkkkkknnnnnn
My Customer service representative Alex, did a great job both days I was there. I appreciated his courtesy and his efficiency.
Had no problems and clientele were friendly.
addressed everything that I needed
So glad that the diesel specialists are able to service and find parts for my 2003 Golf C.Blanco the service advisor and Esteban the "dieselmeister" worked hard d to get it tuned up Thanks !
Service was on May 8th. Said they Topped Fluids, Low Washer Fluid Light came on next day. Took back, they put some washer fluid in.
Great service! All done in a timely manner.
Joanna is the best. She explains everything clearly and is so knowledgeable.
Car still the same they didn't fix the seat belt
Really nice people and great service
Everything went very smoothly and I will definitely return back to that dealer for service if needed
Excellent and prompt service!
Great Service Team in Santa Monica Toyota
There is nothing I did not like! My service representative Keoni was wonderful and very efficient in getting my car serviced in a timely manner.
Service advisor was friendly and knowledgeable. Dealership was clean.
Great service! Communicating with customer could use some improvement.
Tire pressure is completely different on all 4 tires. Maintenance sign came on.
Fast, efficient, friendly service with no upselling of service.
Oil changes and simple maintenance are overpriced
Christian was exceptional! He graciously explained the service options, the pros and cons, and the prices. WELL DONE!
Trust & Professionals The Crew is Spot-On
My service agent was helpful with suggestions. Not pushy. It was a busy day and all customers were taken care of in a timely manner.
Susan is awesome!!! She always takes great care of us!
Very easy and smooth. Also, a very nice customer waiting area and amenities.
Ended up purchasing a used car from Subaru Pacific. They have a beautiful showroom and a great selection of cars. Reach out to my guy John Stewart. He will take good care of you.
Missed that my rear shocks were busted, missed another tire leak
Service was fine. The only problem was lack of communication. i was not informed of the status of the service.
Service people were friendly, service was completed in estimated time.
Employees were Helpful and kind
Felt like it was under new management, unfriendly, stingy and inept.
Excellent and efficient with friendly support and communication
Manuel was not helpful at all. Extremely rude and kept making inappropriate comments.
There was nothing to dislike. I've been the twice and it was a hreat experience both times. Manfred is a great Service Advisor.
Just a quick service check up.
Smooth and straightforward visit. The check-in process was quick, and the wait time was minimal. Everything felt organized and efficient.
All the work was done as promised and on time! Very good experience
Fantastic! Support was amazing. No pressure, flexible and accommodating .
Great assistance from Manfred. Thank you so much. Always nice to get a car wash with my services. Same day appointment & waited a couple hours. This location has espresso machine which is nice bonus while waiting.
Great Carlos was my service advisor
Super great service Alex is my service advisor
beautiful service. In and out in a manageable time
Thorough service and friendly response
The Best Service Advisor in my repair history!
Great team and service completed soon that expected
Hate it when you force me to write something. Next time I check the don't recommend box.
Fast, easy and professional!
Excellent service & quick turn around
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