They didn't note the axle or oil filter cap that are both leaking on the report that claims to look for trouble. Both are still under warranty and need to be fixed - I was informed by another mechanic and have seen the leaks myself. Toyota Santa Monica is either sloppy or dishonest, or both.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Quick and well done. Staff are great!
Informed me on service I will need soon but also about services I didnt need right away according to the scheduled maintenance log in the car manual. They were very helpful.
Very attentive and friendly service. Great surroundings to spend time while waiting for my vehicle.
Its was so bad experience
Courteous staff, professional. No complaints.
work done promptly and correctly
As always, very good customer service.
We were able to find what we wanted
Thanks to Joseph fro handling everything for us in a kind and couteous manner.
2008 Mini Copper
The salesperson keep her appointment and the vehicle was ready for a test drive. After the short test drive their were several issues pointed out about the car. Approximately 600 to 800 hundred dollars of repairs needed. Would not honor true car discount when presented to the dealership. We could not come agreement on price. They counter offered about an hour later via text by only a 100 dollars. The price drop an additional 400 dollars later that week and was still on the market. I made a purchase down the street at Mini of Santa Monica.
Prompt and professional service.
Sales people
I was interested in one of the cars and the sales lady told me that others were interested to and for me to come down soon. So I figured and someone else showed her interest then maybe they will beat me to it so I went else where!
Professional help from Aaron at Toyota
Lexus NX
Alex was helpful. However, Bianca provided information incorrectly in regards to adding additional warranty to the vehicle. Not to mention upon further review, the vehicle is overpriced for it to not include a warranty and have 55k miles.
Car Sale Offer & Dealer Experience
The sales gentleman and I agreed with the offer amount on my car. He said he would get back with me the next day. Not only did he not contact me back I called him several days after the agreed upon time frame and he was never available, just took a call, or seemed to disappear when the front desk reached him. That was very unprofessional of him and he never even called back to apologize for his behavior.
Welcoming Subaru Dealership of Santa Monica
The staff was knowledgeable and very friendly. We really didnt need much attention as we were only interested in 2 models. We got top notch service across the board and will drive cross country to buy from them again. Thank you Subaru of Santa Monica!
Great Car Buying Experience
Easiest car buying experience in my 40 years of buying cars. This was my third buy at Honda of Santa Monica and my first time buying used. Got exactly the car I wanted at a great price. Their multiple point inspection and refurbishment of the vehicle gave me a pristine as-new 3-year-old car. Love my car and love the simple buying experience.
Very attentive and friendly staff. My service was prompt and finished ahead of schedule. Nice
Unkind !
unkind and insensitive to my needs.. Actually, I shouldn't waste our time.
nice staff and service! I recommend this location for toyota service center.
Great store!
Great bunch of people working there, I would recommend this Dealership to others......
Took way long for this to get done. Simple service but took too long.
Great service did not have to wait very long.
Thanks Santa Monica Toyota service. Good work....
Fast and reliable . Friendly staff . They took good care of me
Always friendly. Nice waiting room. Work was completed two hours ahead of expected time. Great!!!
Just ok, This dealership does have their facorite customers.
Great experiences there. They are very friendly, explain what should be done, and remind me kindly when it finished.
Fast service. Very pleased.
Pretty darn good and my breaks are super sticky now! New break fluid is crazy good (and most would never think of that).
Great service. Didn't have to wait too long
free shuttle to drop off. great customer service
Great job giving me a warranty service for my cracked and damaged dash -- super glad that Toyota Stands behind their products! Especially for a 13 year old car/truck
Good enough service & ok at topping off fluids. It wasn't the best service I could have had, because my 10:30 appointment took until 1pm for a simple oil change.
Great work -- still the turn around time for my vehicle was over a day and a half.
Ok service, just took forever to get things done. Diagnosed he probablem with plenty of info
they messed up my brakes while doing an service two weeks ago. I took the car back and The service adviser called me and said they will completely replace the brakes for free because they had placed my brakes in the car incorrectly. They replaced them and when i read the work order after picking up the car they had written that it was due to my aggressive driving but they have replaced it anyways as a courtesy. Next time take credit for your own mistakes, dont pin it on your customers jerks.
took them 4 hours to do a tire rotation. The shuttle only drops you off but does not pick you up when your car is ready. They did not tell me that they don't pick up. Somebody had also shuffled through my stuff in the glove box. Will not be returning here.
they were able to fix my tire in a great turn around time.
They told me to come back tomorrow and ended up fixing the problem before i even made it home with the shuttle. They also charged me for a repair that should be covered by toyota itself. Lastly they did not even check my tire pressure or brakes as requested. Both front tires were 5 PSI lower than the suggested PSI.
Wow. very service... much nice...
They did a great job, but it took too long
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