Clean and fast service. Ive been to other dealerships and always back to the Santa Monica location
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Goooood good good good good
Service Director Paul Curtin and Service Advisor Paul Hernandez made the whole experience great and made me feel like my car was special to them and that they would take real good care of it! I'm also a frontline COVID-19 worker and appreciated the nice discount they gave me as well as the way they spaced out their service clients to minimize contacts!
Straight forward drop off for routine maintenance. Very surprised at cost. Never have paid half of current charge for routine maintenance; with some , I guess, major fluid replacements.
Miguel at Subaru Pacific was great!
Work was fine. Rental car was free....Service administrator (Gary) was very helpful
Good place very happy with Mr Danny. In the service department...
Was neat and expected and timely.
Work was done in a timely manner and all aspects seem fine Loaner car was appreciated. 60K mile Interim service and car is running excellently.
Joanna, the service advisor, was helpful and communicative.
Very fun and easy experience! Love my car thanks subaru Pacific!
Texted me and were very nice. Still interested in 2018 GTS or S Boxster
Excellent service. The whole process was fast and easy!
Quick service, friendly staff. The vehicle recalls were taken care of.
Fast and friendly service
As usual, Ovy takes excellent care of my needs with professionalism and in a very timely manner. My battery needed replacement, AGAIN, this is my 3rd battery in my 2015 Outback that has a little over 17,000 miles on it. Aside from that problem, I have no problems with Ovy and the service he extends to me. Pleasure dealing with him. Helen L. Galante
Came to my place to pick up my car, highly communicative on time, very easy simple process.
Sam is a great advisor. Informative and not pushy.
I had pre approved financing and the whole process took less than 1 1/2 hours.
Great service and parts department! All work completed on time and correctly. Highly recommended.
My service advisor, Yessenia Cortez was very helpful and responsive.
Service was performed with the appropriate time frame and with expected quality, Chill zone also comfy with wifi and coffee; you can go to Costco or other dealerships during free time or work
Awesome cars ,great deals and good people
Great service quick easy BF worth it
You got my car in and out quickly. Good job
Fast, competent and efficient. Also extremely expensive.
SERVICE ADVISER KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL VEHICLE WAS COMPLETED ON A MORE THAN TIMELY MANNER. I WOULD RECOMMEND ANY TIME!
Always a great experience having my car serviced @ Porsche South Bay!
Prompt and friendly. Lots to do around the neighborbood
Timely service. Quick check in and my car was done about an hour later.
Everyone was very nice. They took me for a test drive, I would have bought it but it was the wrong color. I wanted a light color.
Service was thorough, efficient and very helpful.
The 2 yr service was initiated and completed as promised.
U feel like u get repped off
They stated services that were performed and they werent done. I had to take my car while on vacation to a different dealer to get the fluids topped off because it wasnt initially done.
Carfax represents the info of their advertised cars as accurate. This vehicle had a inoperative navigation system. The Navigation SD card was missing. This is a major issue. I believe CARFAX or Honda of Santa Monica boast a 160 point inspection. The manager on duty at the time said there was nothing they could do.In essence a take it or leave it attitude. Eventually I had to call the general manager. I should not of had to jump though so many hoops for a 2018 XTS Cadillac that was supposed to be in mint condition. Plus the floor mats were missing cost me $206.The sale person Reza was awesome.He tried to mitigate the issue, but the management could care less.
Too expensive. Period. Cost $340, should have been half that much.
Great! But only 4 places to do it. Quirky car
Excellent service. In and out very quickly. Would highly recommend.
No comment. Didnt see the place. I did not buy anything.
Every friendly atmosphere and knowledgeable persons at this dealership.
First when I called someone name Alex said she could not get me in for a week so I called right back talk to another person I think his name was Francisco he was Awesome he got me in and out of there in one hour. That is why Im giving it a five star because of Francisco not because of Alex
The Best, The Best, The Best
I like their service. It took longer then usual, but it could have been because I came in at 11:00. I did have an appointment though. TiThe waiting area is very comfortable and they keep you appraised on how your car is doing. It was supposed to be a 20,000 mile appointment but since I have low miles they just changed the oil. It took over 2 hours for them to do that however. Good thing I brought a book to read.
Excellent Customer Service
Have been here a few times. Very good all around including the service itself and the service advisor.
Integrity!!!
I got the pleasure of working with Ozzi he made sure to place me in a car that met all of my needs, personal and financial. Instead of going for a sale he made sure to be very thorough so that things will be beneficial for me in the long run!!!
Helpful but Troubling
Service advisor was very helpful but the techs made some troubling errors when they recommended work that was not needed and would have been impossible to perform given they were recommending work for a hybrid car and my car is not a hybrid.
Airbag repair
Work was done fast and efficient. The service manager made my experience exceptional
2015 Avalon
It was easy, quick, and good deal
Routine service 18month
Excellent and fast service
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