Always taken immediately..friendly staff..dealership prices so its high..I just rather take it to an experienced mechanic
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Called the service manager the day before to make appointment for a oil change and another two recalls on the car to be fixed. Advised him my wife would be dropping off the car in the morning. He said okay Ill put you down for seven am. I advised him,that my wife had to take our six year old to school in the morning. Dont know if shes going to make it there by seven. He said no problem I put it in the notes. The next day rolls around and she was running a little late. And the adviser told her you are late and now you have to wait. Which In turn caused my wife to be late. And I was also there because they tightened the oil plug bolt so tight I couldnt get off. Which caused me to mess up the bolt. They were the last to do the service on my car. And the service advisor then want to argue about it. And on the day of he want to argue about his service person not telling my wife she had to wait because she was late. And I know for a fact that was said to my wife. Because the service before this one. I was running late because of traffic and was told the same thing. But I understood why I was told that because I forgot to call and let them know I was running late. When it was all said an done. For my 156 dollar oil change and my seventh or eight recall. The service manager never even called me back to check if everything was good now. I will never go back to this dealer or purchase a Subaru. The service is trash and the car has been a headache with all the recalls.
good prompt service and completed on time
Service representative was friendly and kept me well-informed.
Excellent service personnel. Great dealership. Lots of space and lovely facilities
Recall completed with car washes at the time promised :)
DO NOT get your car detailed here. Their vendor does a horrible job and after 4 times of trying to clean their mess my poor is looking ashy around all the plastic/rubber molding because they dont know how to detail a car.
Had to return twice to fix side mirror
No express service these days so had to make an appointment. Things went as planned and ended with a good car wash .
Lots of inconsistencies trying to make the appt. took three calls to get confirmation for recalls. One service member would say the parts are there, the other the opposite & day of the service advisor said my car didnt have recalls and they didnt have parts. Really weird experience but in the end the work was done and recalls fixed.
Excellent service and staff..never needed an appt just pulled in an got my car sorted out in a timely fashion
Great clean service area. Friendly staff. Prompt service. Provided a rental car so I wasn't stuck there all day. Highly recommend.
Great, efficient, well communicated
Left work unfinished had to bri g it to a body shop because they didnt paint part before assembling side view Morris I wasted three days in what should have taken half a day at most Wasted my time
Jonathan was awesome! Thank you for the help and great service!
Prompt and courteous though pricey service.
Oil leak was found and fixed. Victor Alvarez my Service rep. Went above and beyond getting my car repaired in good time as well as suggesting other future services to keep in mind. The staff were professional and friendly. Pacific VW on Hindry has upped their game from days of old.
No one better than Porshe to perform service on a Chevy!
Great people. Quick service
Excellent, friendly customer service with Jonathan Rodriguez! Thanks, Jonathan and team Subaru!
Excellent service Im well pleased.
An amazing experience from the time I called and spoke to Jin through purchasing and financing our new car. Everyone was great, it was clean and comfortable some of the other dealerships Ive been into were disgusting and I felt as though I was bothering the sales staff.
Would highly recommend, great dealership to get work done, they are fair and will try to help you/not overcharge you, and you get the certified Subaru mechanic working on it.
My service advisor Sue Ahn is always doing a good job. I like dealing with her a lot and I hope she will stay for a long time with Volkswagen
EVERYTHING DONE ON TIME AND FOR QUOTED PRICE
Always pleasant to deal with, friendly staff. Joanna was the best!
Service advisor was quite through asking if I had any issues. Told me what services were to be done and called to let me know the progress of work. Felt quite comfortable with them working on my Macan
Pacific VW always treats me like a VIP and provides very high quality service at a very reasonable price!
Miguel Padella was most helpful and took special care in making my experience a good one. Glad I was able to use Uber, compliments of Subaru Pacific. With the pandemic, I really did not want to wait around in the waiting room. The main thing is that my problem was solved. A special note regarding Natalie, I hope that is her name. She was outside in the drive-thru area and she was the one who realized that it was the tire sensor control that was giving me the problem. All is well. Tks.
My most recent experience at Toyota Santa Monica was great.
It was almost too good to be true. Everything went perfect. The sales guy was no pressure. The vehicle was solid. The weather was beautiful. I couldnt pass it up.
Miguel was very helpful and professional. Thanks.
My battery was replaced rather quickly. What I don't understand, I have 17,300+ miles on my 2015 Outback and yet this is my third (3rd) battery replacement, through no fault of my own. At one time, I was told it was a battery acid leak. This does not give me a lot of confidence that when I go to start my Outback, the battery will not be dead, AGAIN. What gives Subaru? Oh, I definitely should add that this is my first Subaru and I just love it, with the exception of this battery problem.
Victor always takes good care of my car needs and concerns.
First visit they forgot to do the recall on the car even though it was on the service ticket and we discussed it, next visit I get the car back and the dashboard is nicked up and the vents pushed in, the service person acted like oh no big deal it's normal didn't even apologize, I think the dealership doesn't car and has insane prices and the application won't let me choose one star!!!
Very quick and everything smooth as always.
Ive asked a very simple question, its the end of the year and the auto in question would naturally be depreciated. . Ive had answers that had nothing to do with my original question. If they cannot answer my question and purposely avoid answering. Guess whos not getting my money. As a consumer I'd really like a straight answer instead of avoidance
Thank you Rick, Michael and team. Gratefully Michelle
Great experience. Very quick and easy to understand. Also, pick up was on Sunday.
My rep Victor is always helpful and definitely knows his customer service. He does provide recommendations and doesnt make me feel obligated to get everything done at once to get more $$$ love taking my car to Pacific getting my car needs taken care of
I was promptly greeted by a service advisor when I arrived to drop off my vehicle. He was courteous and answered my questions regarding the scheduled service.
Excellent service. Rapid and covid responsible show room and waiting areas are very open and airy and restrooms exceptionally clean
Good please but had to call Toyota care to get my replacement battery because theyre claiming its out of warranty
Best car buying experience I've had. I'm over 70 so I have a lot to compare it to. The salesman, Jeff was great to work with, signing papers was fast, under four hours for the total transaction.
efficient, friendly, lots to do around the area while you wait
The service department was friendly and professional. The dealership wait area was clean and tidy.
I received an email. Car was not available and nothing similar to buy
I had a 2:00 appointment, but they said it would be 2 hours because they were backed up. What's the point of making an appointment then. They als didn't wash my car.
Wonderful coordination and service courtesy committed by Victor Alvarez.
The new service manager Ron Reed and his team including Susan Ahn and Romualdo DeLarosa took great care of me and my VW R32!
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.