Service advisor Chris was quite thorough And friendly car was washed when delivered after work was done
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Was on a trip had a charging system issues battery needed replaced got upsold to a oil change and services that were unnescarry and got an extra 300 dollar service charge for work did not need ....will not be going back there...should have had my guard up more maybee? The service advisor aee looking for a target to upsell...
Very good and efficient service!
Poor customer service don't wanna go back to that dealer again
Very professional. Great service overall.
Great customer service and communication
Fast and friendly service.
The service was very thorough and they fixed all issues on my car promptly.
Friendly and informative. Took care of my warranty and made the process a breeze. Thank you Louie in Service Dept.
Very good - only they are expensive than the Texas best prices
In and out in less time than anticipated. There were fewer customers due to being the day before a holiday.
Well done, but expensive batteries.
Had my battery replaced. They were fast & efficient
horrible customer service
Costumer service was good .
Service was excellent. The employee was extremely professional and took care of everything I needed.
Unfortunately, ONCE AGAIN I had a battery drainage problem with my 2015 Outback. I had to call AAA, again! The folks at Subaru Pacific did a complete recharge of my battery. I have put in about 4 batteries since I purchased my Outback new in April 2015. I keep getting told that I don't drive it enough. I have been lucky that each time my battery failed, my Outback has been in my garage. I definitely appreciate Laurie's & Jay's cooperation, but just wonder when this problem will occur again, which undoubtedly will happen. I have always thought of Subaru as being a reliable car company. I have my doubts now. I have no confidence when I go into my garage to start it up. I can't possibly be the only Subaru owner who does not drive their car all the time. I think back. Of course, COVID-19 has presented a problem with going out on daily trips, BUT this problem with my battery started LONG BEFORE COVID-19 ever came into the picture. Something is obviously wrong and my internet search shows that there are other Outback owners and other Subaru models, dating back to 2015, that have had this awful problem. In the many years I have been driving, I am a senior citizen, Io owned a Sienna for 15 years. I think I replaced the battery once! The folks at Subaru Pacific are a great group of people, but the folks at Subaru Corporate, should be looking into this severe problem with battery drainage. I have been advised to purchase a Trickler to help the battery from draining. I own a Subaru, why should I need a "gizmo" for my Outback? If you can hear my frustration, someone help me to feel that I do own a reliable Subaru Outback and not a "lemon." Thank you and until "next" time. Helen L. Galante, Los Angeles
First time that I got in and out under 2 hours.
I denied an extremely inflated price for 20K miles servicePaid only for oil change BUT 160 Dollars!! Absolutely ridiculous!! And waited 6 hours to do thisPEOPLE BEWARE!!!
Service was fine, pricey but fine
Great experience with quality staff
Very helpful and informative. Best customer service I have experienced with ANY business for years.
Good in every aspect, thanks for your service
No issues...everyone was knowledgeable and courteous.
I love the service at Pacific Volkswagen. In fact I love them so much I sold my 2021 VW Atlas SEL with 7900 miles because I bought it from Timmons VW in LB and they dont like to return service calls. I called more than a dozen times because they said they found a leak while replacing my tire but never returned my calls as promised. Today I purchased a 2022 VW SEL Premium R-line from Pacific VW so I never have to deal with Timmons again. Thank you Jimmy and Berdj for making this transaction so seamless!!
Speed of service was okay but but everything else from check-in to payment was fast and uneventful
Very efficient and helpful.
So grateful for the exceptional service! Truly appreciate the ease of communication from Nelson Figueroa and the service team who all help keep my Toyota In tip top shape for 7 years!
Not overly impressed. I made and appointment and when I arrived, was told that my oil change would take 2 hours. That's confusing because I believe that's what appointments are for and oil changes don't take two hours. I waited 2 hours, didn't hear from my rep so I went to his desk. He was on the phone and didn't acknowledge me. So then I went to look for my car and it was parked in the lot, finished. I don't know for how long. I went back to his desk and he still didn't acknowledge me so someone else helped me and he was really great and took care of getting me back in my car and on my way.
Expensive but the car drove like new again.
Efficient, large operation. Courteous service people, quick turnaround on the overall service.
I made an appt online. I dropped my car off. They texted me when the car was ready. The service center was fast and efficient.
Great service; prompt and no pressure
THANK YOU TAKING CARE OF MY VEHICLE
Overcharged fir a service that was supposed to come w toyota care
Thanks for everything.You changed my fuel pump very fast.
Mike was wonderful to work with. Made the process quick and painless
Shady business practice to get you to come back to spend more money. I will only go back for recalls -now otherwise im going somewhere else
Cassidy is great and they figured it all out for me.
Poor communication from service advisor
Jay and Cassidy treated me well. I still have many concerns regarding the recurrent battery problems I have been having with my 2015 Outback. Four or Five replacement batteries over the last SIX (6) years. The battery keeps draining to completely dead. Each day when I go out to my garage and start up my Outback, I hold my breath that the battery will not be dead AGAIN and that I will have to call AAA again! I don't know what else can be done to ease my concerns that once again, the battery in my 2015 Outback will die again. I have done some research online and many Subaru Outback and Ascent owners are having the same battery problems. What gives?
Good service and they always take care of my truck thank you Santa Monica Toyota team!!!!!
I swear I drive up..someone immediately greets me and gets going on the work that needs 2 b done..its a dealership so u pay more..I just feel safer with them for now..so back 2 the staff..so friendly & helpful..fast service and they called me a lyft 2 go home 2 wait for my car..
-poor common Service took longer than expected
Jonathan was the best always helpful! Thank you for making the experience at Subaru Pacific always great!
I was very satisfied with their service. They honored the extended warranty and repaired CVT of my Subaru Impreza in a timely manner without any hassle.
Horrible they dont know what they doing they keep my Eurovan van 6 hours for just oil change
Of course overpriced maintenance cost, Vehicle Inspection Sheet unsigned by Service Technician, even Vehicle Model misidentified by Service Advisor! (Cayenne Base, not a Cayenne S Hybrid!!) Probably try next closest dealership next time...
Good job as usual...Service Director Rick Gutierrez, Service Consultant Chris Gibson and Technician Joshua Dodson all did their usual steller jobs!
Quick service and friendly staff
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