Diagnostics took a bit but it is the holiday season. They replaced a battery, charged and detailed the car before returning it. Mike was very helpful.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
The service manager coordinated all my needs with the insurance company and service tech to complete a job seamlessly.
the service was prompt and professional, I was kept informed at every stage and follow up was rapid
very friendly helpful and made a same day appointment
Great follow up and communication by the sales staff. I ended up buying and the support team made sure to address any questions I had concerning my new vehicle.
They didn't answer my questions or send me pictures as requested.
Andy, Susan and Brock were awesome...they made me feel like a VIP and kept me fully informed throughout the whole service process!
Subaru Santa Monica were shady and amateur. I was given vague answers as to why this car was not available, was in Service, etc. although the Carfax date said Oct 5th, and the price of the car had been raised once. But I went in at the end of October - twenty days later! And they said it had just come in and was being assessed. So this Subaru Santa Monica dealership not only lied, they wasted my valuable time. Of course, they had more expensive cars if I was interested screw you, Subaru!
Excellent customer service from beginning to end! Communication was very detailed and thorough.
Simple friendly service. I liked the video that was sent.
Really like my service gut Mannual Collins.
Theresa was very helpful and courteous
Joanna was great! My service was great!
The service was done on time. Everyone is professional and knows their job.
Excellent, Thank you very much!!
Great fast service. Brought my car in they fixed it ASAP.
Awesome service. This is a great dealership.
I didnt have a service reservation but they were able to fit me in right away. Thank you!
They didnt fix anything. It is back in the shop again. Thankfully it is under warranty.
The Service Department is the best! Susan Ahn is A+!
Great service Great serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat service
Always friendly and great service.
Santa Monica Toyota is one the worst places you can get your car serviced. They don't have enough spaces to keep your car, So they will half-ass everything just so they can empty out their coveted Santa Monica parking spaces. If you have any warranty related issue go SOMEWHERE ELSE. This people always end up telling you there is nothing wrong with your car because Toyota doesn't pay them enough on warranty services for your car to occupy their spaces. I had an issue with part on my car. Took it to Santa Monica Toyota twice. They refused to do anything. A day later took it to a different Toyota dealer. Part was changed, problem fixed in one day!!!
Fantastic Michael and the team is very helpful very nice to work with thank you
they are an excellent shop fast in and out easy clean I have no complaints very happy with Pacific Volkswagen
They were professional and efficient
Great experience had a great time
Always friendly and great follow-up.
Service was quick, efficient and professional.
Great communication and service.
Fantastic customer service. Thank you to Ron and his team. I so appreciate how you worked with me. Till next time.
Fast and professional!!!!
Not very engaged could have been more thorough in explanation
They were short staffed because of Covid illnesses and I had to wait, that said, still the best experience at a dealership, EVER. Thank you.
Excellent customer service! Ask for Susan Ahn!
I wouldn't use them again because they tried to charge me twice for changing my tires.
We were given the run around. First, we were told the price listed online was incorrect and that the car was actually more expensive. When we got to the lot, the car could not be found. Finally, it was located but no keys. Also, the car had not been detailed or washed and had damage on all sides which was not visible in the photos. Not a good experience.
This dealership is unprofessional and greedy. The car was not ready for viewing and the communication was terrible. Their dealer mark-ups are totally unreasonable. Also, what they offered for my trade-in was insulting and far below market value.
After a small communication delay, my experience was "GREAT". Everybody from sales, finance and management was absolutely flawless. (Even a mechanic helped me with a small problem) My wife and I flew down from Sacramento and less then 2 hours later, we were on our way home. Thank-you for the best car experience in my life.
The service technician provided me with a detailed video inspection of my vehicle that included the underside and major components.
Service was excellent from beginning to end.
Excellent service. Great communication & returned the car back on time as promised
They take a video of the car talking as they go about the service that was done and what may need to be done in the future.
Very arrogant service managers. Reported that I was missing a wheel stud. Attempted to charge us $300 for this missing wheel stud. We later took my vehicle to our local tire shop and miraculously found said missing wheel stud in the trunk of the car. We know its the original wheel stud and NOT a spare because our wheels are painted black. The stud found in the trunk is also black and not silver. Shady characters.
Very polite. Got me in an out quickly. Thanks, Jonathan!
Scheduling was convenient and the service was awesome! Dean did everything the way I wanted!
Did not change or top up fluids or notify me of need too Causing vehicle to breakdown
Polite and finished when promised
Mario did all of the work. He is outstanding!!!
The dealership was just fantastic, right from the sales to making sure we got our baby home. They are going to be my dealer of choice for my future purchases and service needs. Highly recommended!!!!
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