Jay my service advisor is amazing. Always keeps me Updated & handles all my concerns
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Love the service at this shop. Fast, efficient, friendly, respectful.
Blair and Amy are the best!
my tech said it would be done next day. It wasn't, didn't call me left for a week vacation. New person not up to speed and said would be done that day. It wasn't, then they stripped a bolt and kept it over the weekend. Then said it would be done monday morning. It wasn't. Finally picked up a week later. No mention about the error that I was getting in the car. But sold me on 5k of other repairs. When I asked about originally problem, the new guy didn't know because I didn't drop it off with him and the techs that worked on it the first day weren't there. I called back two days later to speak with the original tech, to find out. He still hasn't returned my call.
Joann is always a consistent pleasure to work with!
The appointment was to replace a certain type of coolant, and this was clear when the appointment was made. Brought the car in and they said they were out of the coolant, and that it would have to be done another day.
Friendly and helpful staff. Thorough and prompt service.
The team at Hyundai Santa Monica were extremely nice and they took good care of my car. I will say that the communication about when it would be finished wasn't the best (I had to text/call four times over a day and a half before I got an answer), but it wasn't a huge deal for me. The prices are definitely higher than other places around the area, but convenience and friendliness were worth it for me.
Overpriced and just slow.
Always professional & Manuel addressed all my concerns
Great People Great service!
Manny was very professional and courteous. He was informative and willing to hear any of my questions or concerns.
They were professional and on time. I think I made the right choice to service my car.
Joann was excellent, very professional, friendly and experienced!
Very professional and friendly. Made me feel like I was dealing with family.
Service specialist was in top of things and communicated timely with us.
Meshlin was extremely helpful!
Pacific Volkswagen offers excellent customer service. Make your appointment with Susan Ann.
Highly professional service in maintenance and customer service.
Satisfying and Respectable
Great no issues. Quick and easy.
I couldn't have been treated any better that the customer service I received from Paul Panya. The service was completed, including a car wash, at the time I was promised, and transportation to and from was provided at no cost to me by competent Uber drivers. Thank you Paul, and thank you Porsche. Mike C
Excellent. Manual Collins is fantastic as a service advisor. He is really fair ns honest regarding services needed and their costs.
My service advisors are always so kind at this location, I also have a busy schedule and need to leave my car overnight sometimes and they always accommodate me.
It took 7 weeks for the catalytic converter to arrive. The original one was stolen off my 2012 Prius. Not the dealer's fault it took so long. This is happening to so many people that there aren't enough of these cats to go around. So, they're on back order everywhere. I would say, they could have washed the car after sitting 7-weeks on one of their outdoor storage lots. It was an awful mess!
Poor communication and broiler plate emails. Just not a personalized or good experience.
Ben was very helpful. Brakes needed to be changed and he was able to fit me in the next day
3rd annual service - Mike took great care of us, as usual!
Great and fast service. Friendly customer service.
Did not go to. Honda sold before going Dealership contacted me quickly. Thanks
They spent 13.5 hours in total and still couldn't get the window running. How sad and pathetic is that? I feel the dealership is run by circus clowns who don't know their job.
I bought this car here, and have remained loyal for a reason- the incredible staff and tip top service as always!
Blair, my service rep. was very helpful in explaining what needed to be done. I also need a right rear tire which was going flat (nail) and he was able to have it replaced for me. The service was completed in an acceptable amount of time. Thank you one and all at Subaru Pacific.
Susan Ahn is the best Service Advisor! I recommend Pacific Volkswagen service to everyone. I have been going there since purchasing my 2010 CC.
People seem knowledgeable and helpful. They werr courteous and did the service in a timely manner
service was friendly, efficient, and timely. appreciated the inspection video and narrative
The staff was super helpful and my service manager was informative and made me feel very comfortable throughout the entire process.
Service specialist Mesh did a great job communicating with us and the work was completed within the promised time window
Went in with a request to removed the running boards that came with the vehicle when I purchased it used. Also, the roof rails where damaged so I wanted them removed. And lastly, I'm doing a campervan conversion and needed the second row seat trolleys removed to install a flat floor. All request were performed. Expensive to do, labor is not cheap! Overall, I'm very happy with having had it done. Very happy with Alex, my service advisor and the service department at Toyota Santa Monica!
Brandon was the best. Very professional and helpful. Thank you
Addressed Recall promptly and ensured shuttle service to work while car is serviced
They were upfront about what was to be addressed and what was done in addition to what may be needed in the near future.
Always a great experience at this location. Susan in Service I great to work with.
Service personnel top notch, fast kept me informed and checked frequently
I received fast service (general diagnostic) with recommendation to repair
My technician Andy and my service consultant Susan did a fantastic job!
Brandon was the best. I love to go to Subaru Pacific and relax at the Dealership, wait and relax while my car is serviced. Also, Calvin Tiernan is top notch and professional with a fun personality. Always, is willing to help with any questions I have about my car! I love my Salesperson, Amy, too!
Terrible customer service, they lied to me for the car i was looking for.
They where really friendly and helpful I was pleased with service and the car. They contacted me right away to set up appointment to come in and check the car. I am pleased with my purchase.
The wait time was short I loved the experience, but all that was wrong with the car I traded my car in for a new 2023 VW Jetta SE.
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