We were deceived! We were not told the vehicle only came with one key until after we signed. We didnt ask when we began the the negotiations the sales persons walked us into an office with a hand full of keys and placed them on the table. Thus, we assumed 2 or 3 of those belonged to the car we ultimately purchased. Unfortunately that was not the case, and we are being told we need to pay over $500 for second key. They are now asking we pay half the amount. But why? The key should be free
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Made car buying an ease with no headaches or hiccups very smooth and nice will continue to conduct business and recommend this dealer ship to others.
Pacific Volkswagen is the best! Ive gotten two cars from here and they always make my experience so seamless and not stressful at all! Highly recommend looking for cars here! The general manager Steve does such an amazing job and all of the sales people are great!
Great !!! Jimmy Nolte went above and beyond for me and my wife ! Hope he had a great vacation in the UK
Always quick and courteous
Bien atendido buen servicio a mi carro, lo recomiendo
Comfortable waiting area, with coffee available. Car was ready as offered.
Had to jumpstart my battery twice in one week so I thought it best to get a new one - called Toyota of Santa Monica and they fit me in the same day. I dropped it off, battery was replaced and I picked it up when it was done. Easy peasy.
Done on time & on budget thank you
The employees were friendly and overall good. But it took 5 hours to do a standard oil change,
Customer service was terrible.
Got appointment quickly, great service advisor, all work performed and car completed in the same day as requested.
Car has been in shop for about 10% of time we have owned it. Rep was fine. Car is a lemon
Super friendly staff. Great service
Customer service rep Elora provided excellent service.
These people are accommodating, professional, and work efficiently. I am familiar with working in the automotive industry, and am knowledgeable of the pricing of parts and reasonable service fees. Their pricing is fair and the work is thorough and clean. With that being said, you can have a conversation about things that can realistically be omitted for the next service visit and they will be honest and forthright. I like my Subaru and trust it with these guys, and I don't trust many companies.
It was great! I was in and out in no time
The service team at Subaru Santa Monica was helpful and efficient in serving my Outback. Excellent service.
Excellent service and courtesy.
Efficient and friendly. Good communication. Appointments and work done when promised. Service Manager Jenn is outstanding.
The service was great. Thank you!
Service advisor Michael and technician Said were terrific...a great experience overall!
Stephen was great! The whole thing was handled well and in a timely manner.
6hrs for just regular maintenance.
Friendly and helpful service from the get. Alvin was fantastic. Such a beautiful building too!
Gina was professional, helpful and the best service person I have ever worked with in many years. Thank you
Stephen was great. Super helpful
Everything completed for service
Great and professional service as always!
Service was alright, but I had to keep calling to get updates about the status of my car.
I had my car serviced (regular/routine maintenance) on August 16. Joey was my service representative, at my request. I was in and out on schedule with all my questions answered and all services provided more than satisfactorily. Ill be back for my next service I six month with, Joey hopefully. Thank you Santa Monica Subaru and Joey.
Great customer service and had a loaner for me. It was great.
Always great service here!
They were wonderful and Im very grateful
Needed an oil change. Oil change was completed.
Service performed in timely manner with reasonable price
Everything went as planned and perfectly.
Ended up not getting all the expensive things that was suggested and went to Glendale and it was soooo much cheaper. I was very disappointed
Pleasant fast and accurate explanation of service needed. No sales pitches just honest comments. Easy to make appointment and all on time as promised.
Great service as usual, very proper and cordial,
The experience was horrible. We were there for 5 hours. One of the sales guys said that he would rather be home having dinner than deal with us. Dealership did not inspect the car and take good care of it. The was dirty inside and roof rack was not sticking.
EXCELLENT. Manual Collins is fantastic,
Jay was absolutely awesome. So knowledgeable and helped me make right decisions regarding my service. My car is better than new. Thank you.
Took much longer, about three hours,, than expected to transfer title from lease to ourselves when turning in our 2020 Forester. Other than the time delay all went well and we got the owners card from DMV in a few weeks.
New location, no inside waiting area. No coffee, no water offered or available. Service writer, Alex was knowledgeable and friendly. Average wait time for a routine 5,000 interval service
Great customer service. Clean show room and waiting area. Very nice service agents!
Had an easy and smooth time at the Santa Monica Subaru.
Easy check-in with an estimated wait time. The waiting area(s) are very comfortable and text messages kept me informed of my car's progress. All employees are helpful and pleasant. Very, very pleased with this dealership and service department.
Great customer service from start to finish! We saw the car online. We went in the same day and walked out with our car.
I never received a copy of my contract even though I was told I one would be emailed to me. When I emailed asking for it I never received a response.
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