Fast turnaround and excellent overall customer service experience.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Samuel Ruiz was incredibly ruda and indifferent. Tried to tell my issue was probably not convered under my extended warranty- wrong- said he would text me in 1.5 hrs- when I returned in 2 , he said he never said that to me. He should be working on cars or inanimate objects, and not dealing with customers.
Able to get appt quickly. they were able to put back side mirror casing that had been knocked off.
We're accommodating and forthcoming about the services nreded.
Marissa is always very good regarding servicing my needs for my Jetta. Keeps me informed and is very professional.
Friendly and professional staff.
Great experience . Efficient and took the time to answer questions .
Service was done in a quick amount of time
They are always polite and helpful
Great people to work with. Service done quickly while I waited.
I left my wallet a home & Subaru arranged an Uber to take me home Speedy,thorough work on the car
Everyone was so helpful when getting my new car. They were super knowledgeable and answered all my questions.
They were clear if what the initial assessment was and steps they would take. They were helpful in explaining what work was done and what future needs might be
Less stressful car buying experience in my life. Price negotiations were settled quickly. Dealer did not tack on any unwanted, unneeded and over priced items to the vehicle. Sales staff were pleasant and professional. The whole process from start to finish only took a few hours and was quicker then other dealers that I have experienced. The chat bot on the web site was actually useful. I would strongly consider purchasing my next vehicle from Subaru Santa Monica.
Alway best service!!! Friendly staffs and fast service! High recommend this branch.
My service technician Daniel was professional and let me know what the service would entail and what would be the next recommended service in the future.
I always bring my car to this dealership. Very welcoming. My car was finished up in a timely manner.
Mike took care of us, as usually!
The moment I walked into the dealership I was greeted immediately by my name and was given the red carpet treatment. All details were handled efficiently and smoothly. Best car buying experience EVER!!! Many thanks to Steve, and his whole team!!
Not good!! One of the service advisors stated they did not have a loaner car available. Then at the last minute another service advisor said they did. They also got my address wrong. After already scheduling appointment at least eight days in advance.
Great service , friendlier stuff, very professional!
All was fine. Routine service done well.
Great service except for one problem. After the service, the cruise control no longer works. It's always worked perfectly before. I have an appointment next Tuesday to have it fixed. Thanks, Jim Eninger
Fixed problem quickly without hassle
Service was fine, I guess, but I did not like that there was a recall a month after I leased a brand-new car. Also, I did not like that the dealer did not have the parts and that I had to get a "loaner" for FOUR DAYS!!!
Awesome servicethank you!
Ive brought my car in twice for the same problem and tomorrow Im bringing it back for the 3rd time for the same problem so at the moment Im not too happy with Subaru of Santa Monica
My appointment was 7am for the 90k service. The work was done before scheduled finish time, I got a courtesy drop and pickup and the car runs great!
over charged, and priced excessively
Susan is the best! She communicates easily with the customer and the service dept. She has been our rep for years.
I get all my auto problems fixed at this dealership. At my most recent fix I had a part replaced in my car that was not cheap. Ten miles after leaving the dealership the same warning lights that sent me to get my car checked out came back on. Turns out it was a sister part that they had suspected might also be faulty. This part and the labor involved were not cheap either. After being hesitant to pay so much for fixing what I thought wars fixed; the dealership offered to pay for the service because of my loyalty to the dealership. That really meant a lot to me. My car is now fixed and running great.
Employees helpful. Car was not serviced since not due. Sunroof recall part replaced then sunroof replaced. Upon return to me there were three new problems-lane change, smart assist. Car back for repairs where it remains.
Great service, friendly employees food
Sammy was amazing He took great care of me explained everything kept me informed and updated all times It was a great experience.
pleasant and comfortable. office folks were efficient and courteous. mechanics sometimes rushed jobs but easy fixes.
Wonderful as usual! Took care of my car and the service was fast.
Outstanding! Joey was attentive and made sure everything was taken care of.
had a verry good experience
The front desk service was great. But they did not fix some of the problems that I addressed with the service manager. Now I got to go back waste a whole day. I asked them to address some .problems they told me they were addressed but they merely band-aided them.
The service manager was great. My car was ready on time.
Joey was on top of everything, solving a mysterious problem.
Quick and efficient right on time
This place has never care about their customers. I have never been serviced with respect.
Susan and Louis always make sure my needs are met at Pacific Volkswagen.
Excellent .
Best car buying experience ever! Preston (sales)was straight with me, real answers, no fluff. He was authentic. Wasnt planning to buy a car that day. But Preston didnt sell me, he understood me. Also GM made negotiations easy, contracts person was great! They were so good I want to hang out with them as friends! Truly value each of them. Also as a single female, I wanted my Dad with me (no avail). They made me forget about that & I felt they genuinely wanted to take care of me. THANK YOU!
Pacific Volkswagen charged me $995 for a smog test on the car i was purchasing. When i took it to AAA they told me it hadn't been smogged. I called these lying scum and they kept promising they would take care of it just to get me off the phone. That is when they weren't sending me to voicemails that were never returned.. DO NOT EVER LEASE OR BUY FROM PACIFIC VOLKSWAGEN. THEY ARE THEIVING SCUM.
It was good, very friendly
The service was very good.
The greeting staff was exemplary. They listened to my questions, and went item by item through the scheduled maintenance. I was able to approve each item individually. Regarding the actual work, I can only trust that your company has impeccable integrity and are tacking care of my car as best you can. There were two minor items that did not get addressed. The window not rolling up properly and filling my tires to the requested pressure.
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