Just bought a pre certified used WRX from Subaru Santa Monica. Rack and pinion screws were loose, they serviced the car and left it like new!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Thanks! Fast, great service!
Sammy was helpful and notified me when the car was ready
I had a great experience at the South Bay Service Department. Amazing customer service from the beginning to the end. Mr. Carlos was very professional and respectful. He listened to me very carefully and answered all my questions. The service was excellent. I will recommend Porsche South Bay and especially Mr. Carlos to all my friends. Thank you!
Unsuccessfully addressed tire pressure monitor
Transmission leak not repaired.
Easy process and nice staff
I never received the list of recommended repairs. It was supposed to take an hour. It's been two weeks. Every time I call I get the run around.
IT WAS JUST FINE THANK YOU.
Mannuel Collins was great.
Excellent service, very helpful staff, even helping arrange for a complementary rental car! Very small dealership, but mighty in my opinion!
The staff at Pacific Volkswagen is very professional. The #1 Volkswagen Dealership!!
Horrible location that makes u wait 5 hours for an oil change !!!!
The Santa Monica Huyndai service were really courteous and took care of my car right on time. I have gone to other Huyndai dealership before but by far this one was much better. They even washed my car after service which was a plus. I highly recommend them!
I did not have a service on that date. You may have not updated your records since the mileage is for my prior car. I leased a new 2023 Subaru on 9/13/23.
Great service and nice people
Everything went smoothly and I was completely satisfied. That great coffee machine in the waiting area sure was good!
The service is good (had front brakes, and rotors replaced . . . it had a lip portruding or something like that), although pricey (though expected since it's at the dealership). Engine and cabin filter replaced. They do check overall the car
serivce was good .and fast
I used their valet service and they picked up my car at my job and kept me informed the entire time regarding the service. They delivered my car at the end of day with a free car wash. I love using the valet service. The team is great to work with.
Everyone was very helpful and did a great job finding and fixing what was wrong with our car. I only wish they would go back to washing the car after they service it. I miss that.
Friendly and knowledgeable staff. Was able to wait in the lobby-customer service area where I was able to work while waiting for my SUV. Have been getting my car serviced here since 2017 and always pleased with their exceptional service
This was a 7am appointment. Check in was done quickly and all details of the work to be done was clearly explained. The service representative kept me informed during the maintenance check up. Good work and service all around.
Taidy Garcia is very helpful and great to work with. Give her a raise!!
Fair and honest service experience.
Joey and his team really took care of me. They making it hard for me to go to the other dealerships for aervice which are xloser to my residence. Superb job and great awareness with the issue.
professional, fast and no hassle service.
Terrible. They didn't fix the AC I paid to fix one ween ago
car was done super quick, they are very thorough with what needs attention
They were great. Efficient and nice.
My service at Santa Monica Subaru has always been outstanding.
Steve was fantastic. Friendly, helpful, efficient, informative. I had a super pleasant experience taking my car in for the oil change.
Joey Medina was incredibly helpful. He went out of his way to ensure that I had coverage for the unexpected tire replacement. Appreciated that the service center was able to accommodate my request to pick up the car the following day.
Efficient, friendly service Dept. Fair pricing.
They were very friendly and helpful.
Excellent Costumer services
Attentive service, Lyft rides very helpful, and completed in good time. Cost for spark plug replacement was higher than I would have expected, but otherwise an excellent experience.
Steven was great , knowable, good personality, inform customer me that what happened and when my car will be ready.
Service was top notch. Joey Medina is an excellent service advisor. He makes sure everything is done correctly.
Fast, friendly service. Much better than my experience with the other nearby dealership service department.
With barely 2,000 miles on my car I hit a pothole that destroyed one of my tires on a Saturday. The AAA tow truck driver took me to 4 different places looking for a place that was open and also had a replacement in stock. We ended up here and since this is a temporary location, the car had to be left until they could get a tire on Monday. They were out of loaner cars, so they paid for a Lyft home and then back to the dealer when it was ready. A very good outcome and their great customer service has me committed to making them my default dealer for service.
Excellent experience, very professional and volkswagen warranty is very strong
This is my second time at this location. They listened to my concerns about the rough ride and rear suspension the first time I came. Everyone was very professional and pleasant to talk with about the car so I made this my new location.
Very disappointing!!!!!! I dont plan to use their service in the future!!!!!
They were able to solve our major electronic issues but screen display was not restored.
I received fast efficient service. Steve Mota was great. He is friendly and professional. He made sure I had my questions & concerns addressed. I received above & beyond customer service. I'm very satisfied.
Excellent care and service, also very efficient, staff very professional and friendly.
Great but expensive.. people were so nice. Gave me a loaner. So fun to drive.
Everything went very smoothly.
Everyone was very helpful and got lots of information regarding my car am really happy with my purchase !
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