Professional and friendly service as always!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
the guy who helped my wife was an excellent guy and very helpful
Timely, comprehensive, courteous xxxx
Great service. Friendly and helpful staff.
Jimmy is the best ever ! Bo hassle and always doing what is truly in my best interest. Pacific VW is lucky to have him !
Quick service and treated very well throughout
My recent experience at Subaru was fine.
Everyone is Nice and tends to your needs, quick and efficient Service
They did $900 of work before telling me that the car needed $3k of maintenance/work, and could need another $6,500 soon. The car was barely worth $3k. That kind of maintenance was a deal breaker. I should have know what I was in for before they did $900 of work. Especially because they did $2,500 worth of timing belts 2 months ago, and couldn't explain how they missed the major issue they told me about this week. I ended up getting a new car.
Wife hit a curb so came to get alignment, they ended up doing all kinds of things the car didn't need. Tried to sell her services we had previously done. Car still doesn't drive right even after the huge bill.
Too many requests to review this and that
My car went in for its first service this week. As expected, nothing untoward was found (after all, I have only had it for six months). Service was fast and efficient.
Amazing staff that go above and beyond for their customers. They never make you feel like they are trying to upsell you with unnecessary services.
Good communication.friendly interaction.
Attentive, accommodated my situation with a loaner vehicle. Pleased with the service.
Easy to make appointment and everything went smoothly.
Professional services, fast response to questions and easy to deal with them.
Recall service; done in time frame promised; also checked tires/washed. Previous visit helpful with changing battery in key fob. Livia, staff excellent
The service advisor pointed out that my vehicle was due for a recall item for which the parts were available and was able to add this to the scheduled service that my vehicle was in for and was able to get everything done in a timely manner.
Excellent and professional service
Check in lady needed a personality transplant, totally flat and just going through the motions. I'm the original owner and had an issue that seemed to be a warranty item but they denied as it met bare, range 'requirements'. I contacted Hyundai Corporate who totally agreed with me and am now taking my car to a more user friendly dealership to be fixed. Corporate is backing me up with an email to them. These people didn't care, much less wanted to go the extra step to help me.
Joey & Gabby provided excellent service on a re occurring phantom battery drainage issue
Kevin was great to work with. He made the whole process very easy.
Timely and efficient service
Service was done without too much issues. Staff was great. However, they offered a rental while the work was being done. After, servicing my car, the deposit charge is still reflecting on my card after nearly 3 weeks of service.
Great! Subaru are the best! Fast, friendly, communicative. Love my car!
This was one of the worst customer service experiences I've ever had at a car dealership or anywhere else, period. My car was scheduled for an appointment for over a month ahead of time and they didn't order the parts until the day I dropped off the car. Nobody informed me the car would be held for a week. They only told me the car would be needed for a couple hours and then everybody went home for the weekend. I called about a dozen times. The calls go to a call center and not the actual location. The call center kept telling me they were too busy to answer the phone and it wasn't until a couple hours later I used my own money to Uber over and found out nobody was working at all. The only person there was a mechanic who told me how much he hated his job and his coworkers, and gave me a song and dance about how everybody is quitting because the working conditions there are so bad. He felt bad about the way I was treated and offered to make sure my car was filled with gas, fully detailed, and gave me several free oil changes when the work was finished. He also gave me a loaner car that they were supposed to give me on the original day I dropped my car off. After a week went by I finally went to pick up my car and of course it was not filled with gas, fully detailed, and nobody had any idea about any free oil changes. The girl working said they didn't have any gas cards available and I would have to come back another time. I absolutely refused. I turned down free gas and free oil changes and a free car wash just so I wouldn't step foot on this property or see any of these people ever again.
Said they rotated my tires but did NOT.
Jay Aviche is an excellent service advisor! He is very knowledgeable and knows how much my Prius means to me--I am grateful that he's at Toyota Santa Monica, as he is one of the main reasons I go there.
Very friendly and helpful! Great customer service!
My car was serviced for a faulty speaker on November 30, 2023. Service professional Taidy gave me the invoice confirming that my warranty covered the faulty part and it would be in stock for repair within 3-5 business days. She has never gotten back to me to confirm or report anything else to follow up so my issue remains. Here I am 14 days later after wasting 5 hours at the dealership just for them to diagnose the problem of a bad speaker. Terrible customer to say the least with no resolution.
Excellent service ! Very well managed
I brought the car and it was serviced
My experience with Chris and Byron was exceptional.
Thanks - service and care and results were very goos.
Everything went as Joey stipulated. Attentive, timely service.
Time was taken to help us and was appreciated
Left my car dirty, couldn't get ahold of anyone when I called, nobody there prior to closing to pick up my car, terrible communication
Normally I do not leave reviews as I understand everyone's experience will be different and the approach that the managers and service advisors take for each case will be unique to each vehicle but I can honestly say I will NEVER bring my vehicle here to get service work done. Not only do they over charge for the labor and parts but when they mess up and cannot fix the mistake they have done. They are unwilling to work with you to get the issue resolved, instead they will give you the option to just not do any services and go to another shop which is ironic since wouldn't they want to have a returning customer than one who won't come back and spread the message of getting good work done? I'm no genius but last time I checked good Customer service means good customer loyalty. I will never bring my vehicle here and I can proudly say I will never purchase another Subaru again.
nice facilities, clean ample room to hang out while wating.
So happy there is a Hyundai place in Santa Monica now. They just opened so were not in the permanent environment. I was happy to have been able to make an appointment in a timely manner and they offer car wash at the end which is a rare treat these days.
Service was quick and efficient
Professional service walk in service no problems
The service department worked fast, addressed all of my concerns and they even gave me a ride to Marina Del Rey to visit a client while I was waiting!
New location Helpful and professional!
Very smooth experience thanks
Very thorough; communication every step of the way; Mario is great!
My service person Joey is always in a good mood. He is patient with me and explains everything. I couldn't ask for better, Customer Service!
Loved my experience! Very pleasant and easy! Great staff! No pressure!
it is ok.....................
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.