Finance Manager Wendy attempted to take $1,000 from me and were missing in the contract. I CC all managers in my email and no one apologized.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Everything done in timely manner!
Hi I had a front end alignment and it's still going to the right
The repair estimate took longer than expected, which was discouraging. Additionally, my car was returned in a dirtier condition than when I brought it in.
Friendly and quick service. I had the intermediate maintenance.
Everyone is really friendly at Pacific VW and they did a great job servicing my car. However, since I had an appointment at 10AM for just an oil change, I was very shocked when they told me it would be 3-4 hours wait. I was scheduled to meet a friend for lunch so I let her know I would be late. I understand that they did the full 10K service even though I have only gone just 4K miles, but an oil change should not take that long. The team did rush it; it was done in 2-3/4 hours. Appreciated that.
Good service, great staff, got it all done on time and as promised.
Christian was great. The techs were sloppy, did not include inspiration report or the service reminder sticker.
Work has done fast and perfect. Very satisfied.
Service representative Emily Garcia was very helpful and informative. All service performed competently and quickly.
Speedy and nice lounge to wait in
Brandon keeps his customers updated, and aware of the vehicle's status
Awesome. Going back as needed.Have nothing more to say. If you insist I wont fill out this survey again.
Advisor was helpful and explained things. I felt I was being dealt with honestly.
accuracy diagnosis, however the Mirai Tech erased my SXM account and did not tell me. He should fix the problem before I picked up the car. Now they want me to bring it back in but cannot tell me they know how to restore my paid subscription
In and out thanks to Luis Great service advisor. Don't have anymore to say or write. Henry Bayhi
I specified asked to fill the liquid for the windshield wipers sprayer The sprayer does work. The idea is to have it work. This is the second time.
Great customer service from making the appointment to picking up the car. Service Rep kept me informed of repair status and expected completion time. Diagnosed and resolved a problem missed by another Subaru dealer.
Scheduled on line and was able to get the car intake done efficienlty and get a rental car as the updates and recalls took 2 days. The only odd thing was the automated system thought that I missed my appointment
Quick turnaround. Great customer service.
Susan is always top notch when it comes to taking care of us
Service advisor, Susan was outstanding. Appointment was on time, excellent communication, and car received on time.
Excellent customer service and very timely.
Was out of State so wet never connected to set appointment the audio is now sold
Fixed radio issue by replacing whole unit. At the time found cam oil leak and fixed it all under warranty with no cost. Big job and I had not seen any leak on my own. They could have ignored it.
Got in and out in less time than expected. I had concerns about a recent alignment. Was able to go out with tech to drive the car to see if issues could be duplicated. Appreciate that service advisor did tha.
Subaru Hawthorne provided great service!
I took my car in for first oil change and care check. Wait was one hour and I stayed in the waiting area. It was nice to have comfortable seats with coffee machine and plenty of charging station for phone or lap tops. I was disappointed that car wash service was out of order but over all I had a pleasant experience.
Everything was perfect as usual
The staff was friendly, helpful and efficient. The only suggestion I would make is if the mechanics change the dashboard settings to obtain data, that the dashboard be returned to its original setting. Otherwise, first class service from Toyota Santa Monica.
Great, quick, and helpful service.
the service I had was finished quickly and the I was kept informed about the progress.
Professional service advisor; reasonable price; courteous; good updates.
They went above and beyond in customer service
Efficient and friendly service. Great team work and overall thoughtful and caring customer service.
Service advisor was efficient and professional. Very helpful in many ways. Car ready when promised.
Great experience and communication
Love my new car very much! :))))
Great service, amazing people
Subaru Pacific team members are always professional and willing to help and explain to you what type of Service your car is due for and explained the prices. Keep you updated through your phone app.. make sure you make an appointment
I have trust issues and the service staff are always pleasant genuine and low pressure. Great staff Brianna and Ryan! and the guys who pull out your car when service is complete...very nice!
Susan is an incredible service advisor. So kind and professional. Always going the extra mile!
Taidy is wonderful ! She was really helpful
Luis is always helpful, courteous and honest
Super helpful amazing staff in service. Highly recommend this dealership they care about their clients.
When I got my car serviced, the battery cable to the positive terminal wasn't attached properly. My car battery kept losing power. I went to have the battery checked thinking I needed a new battery at a car parts store and they told me the battery was fine, didn't need changing. A friend of mine checked it and found the loose cable and fixed it.
no comment no respond not recommendation about next services I didn't like it,i had appointment waiting time discomfortable, I dot go there any more
Technical Rep very easy to work with, knowledgeable, and very friendly!
Timely service close to home. Was able to drop off on Sunday and pick up tiesday.
Just received an email that the service was incomplete.
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