Repairs done on time & weel done
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Everyone friendly and respectful
Excellent service, including complimentary rides from and to dealership, and reasonable prices.
IT WAS A GREAT EXPERIENCE. THEY TOOK THE TIME TO EXPLAIN THE PROBLEM, WITH THE CAR AND WHAT THEY RECCOMEND NEED TO BE DONE.
The timing was right and I was taken care of at the time of my appointment. t
They couldn't find what caused drain the battery They guess maybe was electrical issue
Awful. The worst service I have ever experienced
Quality service done quickly.
Always have subaru diagnosed and repaired by dealer you purchased from. I went to a smaller subaru dealer and no diagnokstic mechanic available. Subaru Pacific did a great job and am confident in my travels.
THEY ARE AWESOME!! HIGHLY RECOMEND THIS DEALERSHIP! I HAVE BOUGHT 4 CARS FROM THEM.
I liked that a rental car was provided since it turned out the car had to be left over night. Ryan was very responsive and helpful. I was annoyed to discover that even though I had made it a point to specify that I wanted the factory recommended tire pressures of 35 front, 33 back, I discovered when the instrument panel started showing tire pressures that they were reading 36 on 3 and 37 on a fourth. Air pressure pumps used to be simple at service stations, now they charge and often do not work.
Efficient. Staff exceptionally nice.
Great customer service! Friendly staff!
They charged $700 for a 40,000 mile service, they didn't put enough oil in the engine, so the next day the low oil light came on . They didn't call me back when I complained.
I have not bought a car for a number of years. Was looking for a mid-size hybrid sedan. Saw a vehicle the dealer had listed on cargurus.com, it was an excellent price & had the upscale limited package I was interested in. I went thorough the site & received an email immediately & reached the salesperson, Evie, the next morning. She was readily available that day, but I went in the following morning. During the purchase I was offered the dealer options, but not with any pushy or hard-sales tactic. The car was ready for the test drive. Didn't have someone to drive my old car home, the dealer provided transportation for me to come back & drive the new car home. When I came back to pick-up the car, it was washed & serviced. I cannot say I had the same pleasant experience when I had gone to Toyota & Nissan dealerships, before Hyundai. This dealership is really outstanding & made me feel that my satisfaction was their #1 top priority. Evie listened to my requests & had the nicest disposition & demeanor of any car salesperson I have ever dealt with-extremely professional & well-spoken. I am a100% happy customer and will return to Hyundai Santa Monica for any future needs. You cannot beat the warranties and the high-quality build of their cars. I felt the Hyundai Sonata Hybrid limited rivals some European luxury sedans & this dealer further enhanced the experience, could not be more pleased. I love my new car.
Service was good, but price as usual was too high. Only use the dealer service center for things that cannot be done by anyone else. They wanted to charge me $1000 for new tires, I went elsewhere and saved nearly $400.
Really appreciate the top notch evaluation and expert service and support including yearly updates on my vehicle as they occurred.
Punctual and clear communication
Efficient service, courteous associates. I had found a coupon online for the dealer service department which saved me a lot of money on the routine service.
excellent customer service and car completed to my wishes.
Service time provided approximately 2 hours at 0845 completed time of delivery 1150 almost 12 noon. Tire pressure light came on while driving. I received assistance to reset after paid service. Very displeased
Although it took a long time for my service to be completed, I was satisfied with the results, recommendations and customer service I received. It seems the delay was caused by a elongated download issue.
Love the service hate the prices
Pacific Volkswagen makes it easy to take care of my Jetta. I make an appointment, drop off my car, get a ride home, then pick it up when promised. The work is done on time and it is done correctly.
Services representatives were all courteous, attentive, and thorough.
Everything and everyone was great!
Great communication, advice and work.
Great ! Very professional team.
Prompt, courteous dependable service. My service representative quite engaging and represented Subaru quite well.
Like everything. Fast and professional service.
Absolutely the greatest people! I don't know why I waisted my time in the past with other dealerships. From the hello to the closing of the deal Paul did his best to make it happen for me. Very professional and personable and helpful. Also Tiffany Salerno the finance manager was the friendliest and informative person to deal with. Totally the best experience!
Good communication with person very well knowledge
Tried their best to find problem and were very cool and did what they could.
Great service, I was sent a video of my inspection to better for things to update in the future.
This is my go to dealership Always helpful
Fast service, and I trusted the recommended repairs for my car.
Great service, management and office.
Great place, was able to get a car and also gave us some deals. Coming back to release
Luis is super helpful and is honest about prioritizing service needs when there are budgetary concerns.
The service was completed in timely manner
Always a pleasure getting services done!
Deceitful marketing practices.
Standard 10,000 mile service and it was performed quickly at no charge.
Recall software update. Everything went smoothly. Staff was professional and helpful.
Attentive and thorough! Please to sit and wait for car if short repair.
Timely, efficient with honest no pressure recommendations.
I love the attention and updates from the service advisors.
Very helpful on last month minute visit and very reasonable on cost.
Service was great and fast! Carlos was a great service advisor.
Love this dealership. Always felt very well taken care of especially by Evie who took a personal interest I making sure we were happy and went the extra mile to get us the car we wanted with everything in it that we wanted as well.
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