Their service department is quick everybody's nice. We just purchased a used car and the experience was good.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Fast and wonderful customer service!
Everything else was great, only, I was not able to get the inspection video and asked for a few time.
pros good customer service. short wait time at the service line, both in & out. cons: long service time
Quick service. Professional service advisor!
Very quick and efficient. Interesting video of service.
Service on car fine. I was told it would take 2hours so waited at dealership. Turned into 4 hrs with no unexpected mechanical issues. I had to purse service agent multiple times to find out the progress. I am used to service agent updating me regularly without having to track them down.
first service at santa monica - it was the annual service. it was efficient. answered yes to below question but if maybe was a choice i would have checked that.
Excellent attention to detail.
Efficient. Great customer service.
Terrific service representative. WAs surprised that the estimated cost that I was given on the web when I scheduled was not correct. Ended up paying a lot more. If the website is out of date it should be corrected.
Very accommodating. Great customer waiting area with a coffee machine.
New tires! Alignment, Fluid flush
Great service, speedy and well taken cared of
Great customer service! I walked through the entire process.
Quick and efficient- liked that my service tech was able to take the time to go thru multi point inspection recommendations.
I brought the car in for break inspection and was told I had over $6,000 worth of service that was deemed "critical". The car was recently worked on, by the service department, just a few months prior for its 60,000 mile service. It feels questionable that none of the alleged current issues were mentioned during that major service or were they over looked? Either way, I am very disappointed with my recent experience with Subaru Pacific service department.
Customer service was amazing! Thank you
Close to home. Friendly and quick service!
My experience was good. Extra services were done on my car due to some confusion, but I wasn't charged because the services weren't pre-approved. This made my day. My service rep was kind and good natured and my car was ready the same day. The only issue is the lack of a nice waiting room. Luckily, I didn't have to wait.
Time conscious and professional. Recommendations are reasonable and advice on how to manage matters is appreciated.
Quick and friendly. I was there for under 90 minutes.
Services of Subaru Santa Monica was exceptional! Thank you!
Everything went well. No problems.
I was in and out with a nice guy who took care of me and we booked the next appointment for next time.
Fast and efficient, easy scheduling
From the time I pulled up until the time I returned to pick up my car everything was amazing all staff are always professional and pleasant the communication regarding what's going on with my car is OUTSTANDING!! I truly appreciate receiving the video clip showing the mechanic explaining the duties he's performing on my car.
My service advisor, Luis C. was very professional, friendly and quick to get me going. It was promised at a certain time, but was finished about and hour and a half earlier. I will always bring my car here for my service needs eventhough I live in Northridge and it's in Hawthorne.
I liked everything from getting my appointment for the date and time I requested. My service advisor Danny was prompt as soon as I arrived and his communication on keeping me posted was amazing.
Excellent staff service department.
Always top notch. They excel in there service
I always receive great service with the service department at Pacific Volkswagen. Luis provided great service during my appointment and was able to fit me in for an appointment on short notice and check to see if there were any coupons for the services I had done that day. I greatly appreciate his professionalism.
I received a mailing from Porsche notifying me about a recall notice on my 911. I called the dealer and told them I would like to schedule the needed action concerning the recall. We scheduled an appointment to have the task completed. Once I got to the dealer, the service advisor told me the Dealer has not received the necessary update for the fix (it is software in the car). I also received several error messages indicating that various components in the car were not working properly. Since the car was already at the dealer, I decided to leave it there so they could fix the error message problem. In the meantime, I was told the software fix the dealer was waiting for was to arrive within the next day or 2. One week later (after I had to call repeatedly to find out), I was informed it might be weeks before the software arrived, so I picked up the car. I would never even consider taking the car into a Porsche dealer if it needed something an independent shop can do. Unfortunately, warranty work must go to the dealer.
I truly appreciate that Subaru Santa Monica stands by its work.
Didn't try to upsell me. Accepted their maintenance coupon. Took 2 1/2 hours for an oil change that takes 20 minutes at Valvoline.
They were able to identify the defect that the new vehicle has.
Poor communication by staff relating to delays, the fact that when I had finished paying, I was just pointed to my vehicle.
They were efficient and honest
Polite, professional, friendly, helpful, thorough. Manfred was great.
Amazing top notch porsche service A-Z Perfect
I trust taking my car for it annual care to the service person.
They consistently do a very good job.
Ryan Simpson my service advisor was assigned to assist me is nice, helpful and has a great communication skills. Thank you.
Good service and communication--helpful figuring out my operator malfunction
Brandon, my service advisor is excellent. I had my car towed there instructing the tow truck to ask for Brandon. (Without speaking to Brandon 1st). Brandon contacted me quickly and saw to it that work was completed quickly.
the cost seemed excessive for a routine service
fit me right in and took alvaro if my problem. great communication throughout experience.
Kai was so helpful in helping me secure a used Audi!
Was good. Service closed earlier than the sales side and I accidentally came by with everyone gone, but I just went the next morning
Everyone is friendly. Waiting room is clean. Service is very quick.
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