Susie's the best service person.She is always up best smiling good day or otherwise.She greets me and when service is completed she explains everything that was completed. She will make great suggestions on any future work.. Need more like Susie. Donald Mcintire Marcia Mcintire
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
I arrived early and the young man who assisted me was excellent. Loungs area was comfortable and car was ready in the given time. It was a good experience , thats why I shall continue to use their services.
Too expensive, more than 600$ this time.
I liked the service. I did not like the high price.
Quick, efficient, excellent service. Also great communication.
Susan Ahn is the best service advisor. Always friendly and communicates the status of my vehicle promptly. Never have an issue making an appointment, sometimes even the same day. Highly recommend Pacific VW Service.
I was falsely told my car had been fixed and the recall part had been replaced back in July of 2025. If it wasn't for needing proof of service, I would have not known the part was not replaced. Very unsettling and great inconvenience.
Excellent service; Brandon is excellent. Everything is so expensive!
I had two fairly major services done and my car seems to be running very nicely now.
Oil change special was quick and professional.
Loved the video they sent me explaining everything
Service Technicians were very thorough and efficient during the Service Appointment.
Susan was helpful and took care of my car due to my check engine light issue.
Fadi Awed went above and beyond to help me. He and his entire staff truly know what the word service means. I will never take my beloved RAV4 anywhere else!
I went in to have my new key fob programmed. I had an appointment for 10:30 AM on Thursday the 12th. When I arrived at 10:23 am my advisor made me aware that the internet was down and I agreed to wait. The internet did not come back up for a few hours but I was compensated for my time. My advisor Liz is wonderful. THANK YOU Liz!!!!!
Always excellent and caring for my car.
Very helpful and went above and beyond from staying late and waiting for me to get there to view and purchase a car (used) not just for their new cars. And even had me come back when I identified an issue not known even on the initial inspection and test drive to correct it without cost. Then their finance department went above and beyond to secure an even better loan terms that saved me more money over and above the pricing on my vehicle.
Check in needs improvement. Service was good.
Great job! Super nice service.
Great service, kind and efficient
I always come to Toyota Santa Monica for service. The service rep, Mannuel, was very professional and courteous. He clearly explained my options for service, and also explained the 6-month service pre-pay option for my future reference. I greatly appreciated his integrity and kind helpfulness. The waiting area is very comfortable, with a TV, outlets to plug in your laptop, and a free hot drink vending machine and a cold water dispenser. Thanks, Toyota Santa Monica!
Great customer service very reliable. Very satisfied with the service provided by the team
Still need some help with Siri and screen as they don't always work
Friendly and Efficient and informative.
Brandon service advisor was very accommodating & courthouse.
Disappointed no more shuttle service.
Manfred Guzman was my service associate and he was excellent--friendly, responsive, expert and clear in explaining all aspects of the services needed/recommended. Work done on my vehicle was well done, although it took a bit longer than I had hoped. Everyone at the dealership was friendly and helpful.
Susan has always given me the best service I can hope for; she is the best!
Service manager Tony will never call you back. Not honest
I took it in reporting issues and they only did the service without investigating. Also called and left message for callback from service, never got returned
I'm very satisfied with this shop
Daniel is excellent! I trust his opinion on maintence and repairs, he is great resource and I'm always happy with the service he provides.
Great customer service. Chris Estrada made the deal happen. Luv my Bug.
Got hung up on initially, but eventually reached Alex. He was great. Overall good service. They don't have a car wash which was disappointing.
Great service, thorough and work completed on time.
ambiguos, some good support but 5 hr wait
I liked that I was well received. They explained what was going to be the procedures. The person who helped me was very kind and professional.
Easy peasy service appointment.
Took much longer than promised, which begs the question of why bother having an appointment or telling the customer a wait time if it wasn't going to be finished any time soon?The service staff tried to upsell and point out "issues" to get more money out of my father. Better coupon price than other locations though, so kinda forced into going here.
Stop sending me these service rate! I don't have complaints
In and out quickly. Easy to schedule and good people to deal with
Fantastic service and staff this is the only place I would get my car serviced. Ask for Susan.
Well run as usual. Non painful expertence. Quick and easy. No pressure overselling.
Excellent check in. Diagnosis done quickly and repairs to the tire pressure sensors done completely. William was a very good, personable service representative.
A tire that was being held for me was inadvertently sold to another customer. When I arrived to have the new tire put on, they realized their error and gave me a $50 credit to my bill, which I really appreciated.
Everyone was nice and helpful
Very good service. Jay was my rep and excellent, letting me know what services were needed and why the service should be done. I miss the old service of washing the car after the service completed.
All of the people at Hyundai Santa Monica have been so helpful and friendly, from sales to financing. Great team! Very knowledgeable about the vehicles (which I can't say is always the case at other brands/dealers). Even after we bought our car, they have been very supportive. And I absolutely love my new all-electric Ioniq5!
Subaru Pacific is trustworthy, honest, and upfront about what your car needs.
Professional Crew & Completely Satisfied
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