Marissa is the best! Great customer service, honest not pushy and always delivers in the timeframe promised.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Quick and easy, really a nice place to have car serviced
Great experience. Love my dealership.
I like the new personal they're bilingual What I don't like the waiting time
timely, courteous, great quality
The dealership won't fix it. They won't honor the warranty and have asked me not to bring the car back. I had to have it towed away. Don't go to this dealership. They just don't care. Really bad managers and management.
Daniel is an excellent advisor. Very helpful. Liked the video of the car reviewing key elements. A first for me. Service completed timely.
Exceptional support that exceeded my expectations for integrity in business practices, equity, authenticity, transparency, listening, facilitation, respect and promises kept from initial sales contact thru finance/contract details to Love Encore Delivery technology education support. The zero % financing offered was TRUE 0% financing. No shell games or tricks here!!! All around GREAT experience! And the car is fabulous a top quality product. Thank you all!!!
Ease of scheduling appointment and Great customer service
They were able to repair my service issue, even though I did not have an appointment.
Great team, professional work done. Found oil leak during inspection and offered to take care of it. Complimentary spare care offered
There were some small fixable flaws that could have been done considering the car was at the very top of the price range.
It was fast and easy. Friendly associates
My experience was amazing I didn't have to worry about anything because all the suburu employees were so amazing nice and made me feel like I was one of their family members
They knew the vehicle very well - it felt like it was coming home!
Good fast service and kind consideration
I liked how quickly all of my concerns were handled. I also appreciated that I was not pressured into doing all of the services recommended.
Efficient and friendly service
service was excellent, waiting was not long, communication was excellent.
A bit of a wait, but people are nice here.
Customer care in the service department was excellent. Luis Cornejo was our Service Advisor. He has helped us (my husband and I) multiple times and he is very knowledgeable and always gives us good customer care. He is friendly with a good attitude. All the representatives at Pacific Volkswagen that we have encountered are very accommodating. I would like to see the free carwash return after service is done. Just a suggestion, it would be nice. Otherwise, Job well done!
Very informative very detailed, went above and beyond expectations
My service advisor, Susan A. Was great as always, in and out very quickly. Everything was great.
After being asked to reset an inspection light, they refused. I am rarely given an update on the estimated time for the repair. The service advisor that i always seem to get is rude and abrupt. I was erroneously charged an extra 450$ which was refunded after I noticed it on the printed receipt. I couldn't see a total before I tapped my bank card.
Great customer service and over all they treat their customers with respect and care.
Awesome experience! They were so nice and flexible with me which I appreciate!
Swift and complete. Smooth. Happy.
Fantastic experience. Start to finish. Highly recommend the whole team.
Friendly customer service was a 5 star.
Everyone was very polite, competent and helpful. I was also informed of and took advantage of great tire savings. Thank you!
Everything done well. Pleasant surroundings, professional staff.
Really great crew! Really great crew!
Polite quick service addressed all my issues and checked for any additional items that might be of concern later
Pacific Volkswagen found me a company that could reglue my rearview mirror to the front glass windshield. So Pacific Volkswagen was great. But I had a Carfax report from you when I purchased my pre-owned certified VW and this report said my car had never been in an accident. So I was surprised when it was pointed out that my windshield was not the original factory installed windshield. For some reason it had been replaced, something that was never disclosed to me, so of course, I had to pay for the mirror being reglued and attached to the windshield, even though I had a 2 year warrantee. I will go back to the dealership and see if they will reimburse me or if you could do this for me, that would be great. The repair company showed me that it was just not glued well by whoever replaced glass and so that is why it fell off. The repair company says if it would ever mess up, they will come back, no charge. Thanks, Mark
always polite and explain the work that going to be done. got instant text with video about what was fixed
Service personnel were attentive and competent
No more or no less for the services I expected. Thank you! Recommending services NO is not negative. I just assumed whomever own Subaru would go to you for services.
Everyone is always amazing- they are responsive to my questions.
Dear Subaru I was in your Pacific Subaru Dealership service department on February 04, 2026. I had an excellent experience thanks to Jim Clarke. He is professional, knowledgeable, organized, and honest. He managed the entire process efficiently. I appreciated how he took the time to explain the necessary service and repairs without any high-pressure upselling. It is rare to find such integrity in auto repair. My car was ready exactly when promised. Jim and your business deserve 5 stars.
Excellent quality service, fast vehicle registration.
Personnel are friendly and efficient. Comfortable place to wait for your car.
Great service team, took care of my truck quickly and got me back on the road.
Easy to schedule appt. Car was ready in the time frame estimated.
He did everything to give me the right price and get me in and out of there as fast as possible. Quality work always.
Jay Hernandez like always was amazing and so helpful. My car is like new!!! Thank you!
Got off to a bumpy start bot Alice Kong stepped in and discussions smoothed out. He answered all my questions and explained details. I ended up purchasing the vehicle I wanted and am satisfied with the experience and the people!
Brandon our service advisor helps set our appointment and when we arrive they are ready to service our vehicle. Brandon fully explains what is needed based on our time and mileage. Brandon keeps us informed on the progress of the service and lets us know when complete!
Excellent service! The service attendant is helpful and thorough.
Auto and customer care a top priority.
Susan is always the best when it comes to getting our cars serviced
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