Jay my service advisor is the best and very professional at his job
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Emily was amazing , helped resolve a couple of issues
Subaru Pacific has the best customer service and I am always grateful for their help!
this would have been a higher rating but it's been a week since i heard back from you guys regarding a part that was supposed to have been delivered last week.
Have been going for 25 years and so happy with this shop.
My Advisor Susan was very helpful and reliable.
The staff did an amazing job getting my vehicle in and out
the customer service is hit and miss. As a customer I should not have to ask every hour what is the status. I had an appt as the 1st customer of the day and it was known I was waiting. All I had was an oil and filter change, the free service my car is still within the warranty. The counter person Jason was more concerned about his cell phone and texts than keeping customers apprised. I waited 3.5 hours. Horrible Customer service. This is not the first time I have experienced bad service.
Great service and customer service
There was problem with trunk of the car since I bought it. I had to go multiple times for them to fix it. At the last service they charged me $ 250.00 to replace the springs which I paid while the car is under warranty. Unfortunately they put two poor quality springs that when I open the trunk it yuyus multiple times. This is the type of Service they do for the car that is under warranty ( only 6000 miles).
It was great!! Jay is the best.
Good and fast service . Good location and near my home
Excellent experience. Our sales rep Anthony G could not have been better. Finance did a great job carefully walking us through the options.
Always super nice and very thorough.
Susan Ahn is the BEST! Always ready to go, always on time, absolutely fantastic to work with. Service is always great, always receive my car when promised. All in all a pleasure!
Professional service nice staff
Everything was fine except one thing. When I arrived for the service, I asked whether the dealership had a payment plan program and the person said no. After service, I paid online and went to pick up the car. A new person closing me out told me that they did indeed over a payment plan and handed me the pamphlet. I did not appreciate the fact that I paid in full when I could have paid in payment.
Quick service, finished on time.
It was quick and efficient, they checked the car and everything was fine.
Great facility and great staff. In and out.
Polite, good atmosphere and did what I requested.
Everyone was nice enough but I don't think they did anything. Pretty sure they didn't even rotate the tires. If they did, they would have noticed a big piece of protective fabric shield that was hanging down. I don't think this car ever got on a rack.
No one smiles. They avoid service requests that pay little from Hyundai.
Great service no problems So far
It took me several communications to book my appt. I called, left messages, and emailed. Finally, several days later, I was forced to book it over the phone with your AI assistant. Turns out that none of the additional notes I left, for several things to be inspected, were tracked to the rep who received me, despite the AI saying it acknowledged my notes. This led to another issue, when I dropped off my car, I was informed at that point, instead of in advance, that it would take several days to inspect and fix everything. The notes online only said it might take a day, several days would have been nice to know up front so I could make arrangements. Once the car was with Pacific, I was not informed of changes to the timing of completion, unless I called in several times for updates. While the fixes were made, the communication was poor. And I'm not even sure the fixes were done correctly because one of them was I was getting constant error messages about the rear sensors not working, and less than a week after getting the car back, the whole rear camera function stopped working. If they are related, then the previous fix or general systems check up weren't done well.
The staff is very friendly and courteous. The office and shop is clean and they don't take long to service your vehicle.
The service advisor, Jim, was amazing, providing great customized service.
Quick, Friendly, Efficient, Excellent Communication complete with video
Great experience. Provided a loaner and took care of issue quickly
Everything went well. I would recommend them to anyone living in the area.
Very good service manny thanks
Professional, with great service.
I have been driving Subaru Forester and use the services at Hawthorne location for many years. Very happy with the services at this location.
fast and efficient service. quick drop off and easy pick up.
Ii was kept informed and was comfortable. My service advisor was pleasant and explained things to me.
Great service. Timely completion. Great staff
As always, the staff was kind, thorough, and on time.
Efficient and very friendly. Service time reasonable. Wait area very comfortable. Definitely would return as service needs occur.
Adjusted service based on car needs & mileage. Ended up lowering overall cost!
Excellent work and collaboration and blessed to be with them!
Colleen is always very helpful and pleasant
Service was prompt and Brandon was very professional and friendly.
It was a smooth process, and my advisor Brandon was very helpful.
I missed my doctors appointment because my car sat for two hours after it was already done. Took it in at seven am and left at ten thirty . Poor communication.
Fantastic Service! Very communicative.
Thorough inspection of the vehicle with supporting video and explanation. Took care of issue causing check engine light to come on. Good communication and follow up.
The dealer has great service!
A reminder sticker was not affixed to the windshield, I requested one be mailed to me and I have not received it yet.
No one called me when my car was ready and my car still has the alert that it needs service. This is a repeated problem. No one resets this and I have to go back to have it reset.
Service Advisor Chris Leal was polite, clear, and honorable. He honored the original quote and ultimately made sure my needs were covered. My only issue was the delay caused by a third-party paint vendor: the car was not ready by the promised Saturday pickup, which required an extra trip. Once it became clear I could not be without a car, Chris arranged a loaner to bridge the gap. I suggest a more reliable vendor.That said, I'd confidently refer Chris Leal and would do business with him again.
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