It was fast, easy, and convenient.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
It's not a bad place to be stuck while your car gets serviced.
Ease of appointment, professionalism and personal attention shown by staff was exceptional. All needed service completed
Everyting went fine........
Much better than any of the other Subaru dealers I have been to.
Everything was great. No issues with the service, dealership, or service technician. Would appreciate more service discounts dealership towards routine maintenance.
When I checked in with a manager, he told me what it was gonna cost. He said it would be ready. Soon and I ask him, I assure you he says, that's what I told you.That's what it'll be. The Uber ride to the lunch spot was terrific unexpected. But greatly appreciated.
The customer service was excellent and the mechanics were clean with my vehicle. Good job thank you!
My service provider did a great job handling my service. I especially like that he did not try to push any unneeded services on me. Service took a little longer than expected, but everything was done correctly.
Routine scheduled maintenance. I was in and out in 1 hour.
Excellent service experience like always
E X C E L L E N T ! ! ! E X C E L L E N T ! ! ! N E V E R B E T T E R ! ! !
If I could give a minus rating I would. Extremely disingenuous and unprofessional! Steer clear of this dealership
They were responsive, and answered all my questions. They have a beautiful dealership and I feel I got a good deal.
Tony (Luis) is still the best. He goes out of his way to do the most important service needed and tries to save me money when an expensive option is not currently necessary.
The worst experience I had went in for a 50,000 mile check up and was there for over 4 1/2 hours with an appointment
All service was provided in a timely manner.
They are efficient and provide quality service
Quick and thorough happy with service
The cost of normal periodic maintenance has increased significantly at Subaru of Santa Monica to the extent I will now take my 2018 Subaru to an independent repair shop. Over $1,000 for an 90 minute normal 30,000 mile maintenance is just not worth it - that is almost 8% of the current value of my car.
everything was great. Quick and personable I had no appointment but was helped right away. Say thanks to Ryan Robbert
Very attentive to detail Friendly servuce
Friendly and professional staff!
I loved everything from start to finish. Everyone was very friendly and professional. I came in for 2 recalls and was very happy with this service and was done in one day.
Excellent service! The service team is thorough and reliable. Thanks !
Had an oil change done. Customer service was great and our overall visit was pleasant.
Daniel and the entire team treated me well and took care of everything in a pleasant manner.
PROFESSIONAL and FABULOUS and TIMELY
Prompt and professional and very responsive.
As scheduled - fast and efficient.
Jim, the service manager, was great. Car was delivered when promised, and the the issue corrected.
Quality service: quick, easy, and informative.
From the scheduling of my service appointment to my service advisor's help, everything was done with caring and efficiency.
Beware of this place - my car wasn't fixed and I still have the same problem that I dropped it off for. I'm bringing it to a different dealership this week. My sales associate tried to bait and switch for sales upgrades and used clever scare tactics to make me believe my car would malfunction if we didn't get all his recommendations
The folks at Subaru Pacific are efficient and courteous.
Great service, very helpful, nice people, great hot chocolate
I like the way Jim Nolte the sales representative handled the entire purchase explaining everything carefully and answering all my questions.
perfor3med service timely and as promised.
Excellent service; got in & out quickly
I appreciate the staff, but can't help but feel that management has changed their customer service approach to upsell more than usual without seeing costs from the customer point of view. I understood the recommendation for new tires, but went elsewhere to buy them at a better cost savings and more detailed quality recommendations.
Hamid is a good guy but I did feel a little pressured and things weren't laid out for me before I got into signing the contract. They kept adding more fees on the down deposit which wasn't discussed when we shook on the deal. Also I did find a minor scratch after purchase. I have to be honest here. I just would've liked more transparency.
Danny was kind, friendly and the best support I've received to date.
Fast and efficient experience
Oil change took 3 hours. They didn't do the tire rotation I asked. What else can I say. Its my first time in this dealer and I was just disappointed.
Great Service- put it simply :)
really helpful!! thank you (:
Salesman customer service was excellent. Getting minor repairs was cumbersome but is now in process.
Jim Clarke is the best!!! He will take care of your service with a smile and in the most efficient way!!
Very efficient! Close by and always good service.
Great experience. Very reasonable price (with coupons) and super nice advisor and technicians.
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