Top tiered service from Susan and her Team at Pacific VolksWagen Service!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Like the service but hard to reach customer service over the phone
Workers are very nice. Wait time was a little longer than expected.
I didn't like that my repaired axle now rattles and makes an annoying noise which has me concerned. Otherwise I pleased. Kevin Reyes was excellent on communication and moving things along. Thank you, Kevin
Great Experience. Car was ready at set appointment and Rep and Manager very extremely helpful and forthcoming with information regarding the vehicle. Would recommend
Friendly, easy service. Thank you!
Great service and wonderful service rep.
Great service from this dealership as usual and oil change & tire rotation done in a timely fashion. The service reps are always friendly and knowledgeable and they always keep me informed while I'm waiting.
They programmed my new key. Always a good experience so far.
The service office were all very nice But not sure about the expertise of the mechanics Took my car in to have oil change and tire rotation basic service has been on a trip for two weeks when I came back to drive my car the oil canister light coming on. I dropped by a couple times and they said the oil was efficient in there finally had make an appointment for them to check it out and told me that would be an $800 bill to take out and replace a faulty oil level sensor!! Not doing that!! I can check my own oil dipstick without their computer malfunctions
Jim was incredible! The amplifier on our sound system stopped working, Jim ordered the replacement part, which came earlier than his estimate, and he had it fixed right away. So grateful for the service and for Jim's attention to us!
Took twice as long as estimated with a reservation; person organizing service was less than cordial.
Always 5 Stars, from the excellence of my service advisor Liz Q. to the superior service from Josh D. Who always returns my vehicles as if new again!
Very efficient and fast service
They was so good and fast. Including the car wash
Great job done. Very friendly people
I really liked Sales Manager & Salesperson, unfortunately, they made a mistake on the quoted and agreed to price and then when I came in with a cashier check for the agreed to price, they said they made a mistake and the price was actually $600 + more then was agreed too. I refused they finally agreed to eat their mistake, and we closed the deal. It left a bad taste in my mind. I would recommend them, but I thought car dealerships had changed and were better than this. Also, when I first started the negotiation, they immediately told me the asking price was actually more than was stated on the internet.
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Software recall which was never communicated which was supposed be a couple hour appointment became 3 days and at one stage I was informed it could be 5 days. No manager followed up, I was informed on day 2 a tech was going to take my car home overnight for a test ride & at no time was there any real concern from Hyundai staff acting like this is normal operating procedure.
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My service agent was super helpful and I was in an out of there.
Helpful and honest. Detailed.
I don't have any problem. Everything was nice and quick.
very bad experience ,bad costumer services,waste of time
Great as per usual. Great part of Subaru ownership.
I think the mechanics who worked on my car did a careless job. I have bought all our cars from Subaru Pacific including two referrals. One was my brother John Mounsey and the other Andrew Powers. I thought after my first complaint, more care would have been provided but they did it again during the second visit to fix the first problem. Unfortunate, but if I'm going to spend this much on normal checkups why pay extra for less. I'll go elsewhere. Daniel
Everything was excellent. Joanna is the best service representative. Everything was taken care of on time.
Great and friendly service Made my purchase so easy and had a great experience
Everything carried out great and customer service was impeccable.
Inspection results were explained clearly, cost and time estimates were reasonably accurate.
Jay Aviche is so helpful whenever I have a question or need my car serviced.
per my daughter, the service people were helpful and kind. i truly appreciate good customer service (especially these days).
Was not able to fix the problem with the car.
the service advisor was friendly, helpful, and provided us with a 15% discount for the services performed. It was completed in a timely manner and were updated by text as the work progressed.
The mechanics were able to solve the problem by reusing the existing part and just charging me for labor.saving me $200.
Everyone that helped me and finally figured out what needed to be done was wonderful. The Foreman at Santa Monica really went all out for me. I so appreciate all his help. Also, my service person and the manager kept me apprised of what was going on. This took almost 3 weeks of what seemed to me very extensive research to finally get the right parts. Thank you for all the care I received.
Fadi Awed and his team were absolutely amazing with my GR86 (which I purchased from Toyota Santa Monica). They ensured the vehicle was returned in pristine condition and driving properly during its regular maintenance check. Cannot appreciate this team enough for their dedication to their customers.
Easy appointment process. Great service advisors.
Ben and the team were great, I was constantly updated on the status of my vehicle.
Everything handled by the service attendant by the service attendantprofessionally
They do a nice job of demonstrating why their recommendations are appropriate. All staff are knowledgable and polite.
I ordered an extra key; they told me it would be delivered in 2-3 days, but I have to follow up for more than one week. Until now, I still do not know when I can get it.
The technicians are friendly, dependable, and do a thorough job.
Solid service. Don't try to oversell you.
Car was left open in the rain. Now have horrible odor
Service is the best for my car. If I had any problem I would ask the service mechanic for help.
Finally a reasonable price for an oil change. In and out in 90 minutes.
They Always give great service!
Car only had 69k and they wanted to put a new engine in it. Cost 13k. Car well maintained. Never another subaru
Great service - professional and complete.
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