Ok body but took a while for software updates
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Ben Blada was excellent, he explained the service details and communicated changes well. The maintenance and repairs were completed on time. It was more than I expected to pay but I expected repairs done correctly at dealership.
Nothing;?our advisor is very helpful and it was a quick visit.
Routine maintenance. Really quick. Comfy customer waiting room.
I have good experience with the sell person and bad experience with financial manager person. I was not able to reach anybody capable to update my contract for 15 days since the buying day. Only after Toyota Brand Engagement group interfered I was able to get some info and updates. So in my experience it was good while I was buying and bad with any following up. Also in my case advises of a financial manger for extended services were wrong: later I got rid (hopefully) from this extensions.
Easy to schedule online. Appointments are usually available for same day services. Service writer stays in touch throughout the time the car is in the shop. A complimentary car wash is a great perk!
I liked the promptness of the service person. I got there right at the appointment time, and the service was taken care of immediately
Very helpful and friendly staff - would highly recommend taking your Subaru to this dealership for routine maintenance.
all good.... friendly staff.
Thanks, again, guys. I'll keep your notice in mind for the next visit as well.
I DIDN'T LIKE THAT THEY NO LONGER WASH CARS AFTER SERVICE.
5 stars doesn't mean explanation is needed
The best service center of every make of car I owned
Top notch service and great attitude especially at 7am. Definitely worth it.
Their explanation was so kind. They explained for each item.
Cid Sanchez, their trade director is one of the most professionals that you could meet at a dealership and on top of that a great human being.
Great service all around. Definitely recommend.
Very friendly and helpful staff; the service was very expedient.
Jimmy and Yineli always go the extra mile for their clients. Although the parts for my High Voltage Hybrid Battery were on back order - Jimmy kept me posted regularly, gave me a nice Electric loaner and returned my car in tip top condition. I've been servicing my car here for half a decade and the team is easy to work with. A shout out to Martin - the specialty trained technician - and to James at the Valet. Thanks guys!
My car was serviced in a timely matter.
Kevin, the service agent, was very patient and receptive to my concerns. He got the job done. I am so grateful.
Steve Moya is a superb service advisor.
Reliable and easy. The agent was polite and helpful.
The service was done quickly. My service advisor, Kevin was professional and informative. I like the location and as I was waiting I got my morning walk in. I enjoyed my visit and got a discounted oil change as well
They're always helpful, kind, professional and make us feel like family. They're the best
service was very quick and my advisor was helpful!
Excellent communication throughout the service process!
Friendly professional and top rate service
Good service, timely. Communication was and clear and helpful.
Worst dealership I have ever used.
Jim from Subauru Pacific is very knowledgeable, friendly and humble man treated me with respect. Best advisor I've dealt with. Thank you, Jim for treating me like family.
The service person, Teddy and the Manager, Mr. Tim were very helpful for caring my car.
I made an appointment for an oil service and it took the service department nearly three and a half hours to complete the work. I was waiting and in pain due to a back injury. The wait time was unacceptable.
Had a great experience purchasing my dream car with the team at Toyota Santa Monica. Thank you to Dean and Nancy!
Best service ever. My advisor Alex was the best
Advisor was professional and personable. My car was ready at the promised time
Taidy was excellent. Service quick and great
Easy check in and waiting room was comfortable.
Wonderful attention from Jay Aviche.
As always, the people there are very nice. My only complaints are about the amount of time I had to wait for completion.
Quick and professional. They also replaced recalled parts during the service.
Great team. Punctual and attentive.
Professional services. Thank you!
Hour and half excess waiting time!
Service staff was excellent. We discussed what would be done, about how long it would take and the cost. No surprises at the end.
the wait estimate was about right, went a small time longer. Clear communication from the shop coordinator on items to be done and the results from the inspections. The cleaning of my vehicle could have been better by cleaning the inside surfaces of the windows and windshield.
Totally unwilling to do any kind of negotiation on pricing.
Perfect job from beginning to end
Everyone was very professional and had great attitudes. It makes getting maintenance on my vehicle easy and stress free.
It was courteous, quick and thorough. Glad I went there.
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