From drop off to pick up, Susan is the Best!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
TV not on No food. Probably will not come back
My experience was seamless and exceptional! I appreciated the mechanic making a video with updates on my car. Christian was also very helpful, welcoming and nice.
Nice, clean waiting room. Friendly service and communication was excellent
I was charged over $600 for a maintenance and inspection, but was not given any specific details on the state of my car (brake conditions and tire life, etc). I was told my 12v battery was at "45%" and for another $400 they could put a new one in. (For only the cost of $130 battery, I replaced it myself). I told the shop I was taking the car out of town, so I wanted to make sure it would be good for a roadtrip. Luckily, my car did make it to my destination, but after I fully charged it, I was stranded at a busy intersection with a "check electric vehicle system" error message. I called the local Hyundai dealership and was given a tow and a quote of $5400 for a motor related to the HV battery! Luckily it's covered under warranty, and I was staying somewhere that I could extend my trip for a week for free. However, the amount of money I spent to have my car looked at the week before my trip only to end up stranded is leaving a very sour taste in my mouth. I have all my work done at Hyundai dealerships because I want to take the best care of my car, but I don't feel that this location took the best care of me.
Experienced and knowledgeable personnel. Very professional individuals.
So far all has been great! Tydie was amazing in helping me through the process
It is the third times that I have taken my new Jetta 2025, to this dealership from whom I bought that this car has problems: The trunk door does not close properly and needs to be fixed so I don't hit my head to it. I noticed since one month ago the rear brakes makes noise and there is scratches on the outside ring and the technician said it is working correctly.!!! I really appreciate it to help me this car that I love so much to be fixed either at Pacific or another dealers in LA. This is my 5th Jetts and it is not fair to treat me like that. Thank you;
Excellent service. Professional, knowledgeable; timely!
Wery good service. I will recommend it my friends
I waited for my car in the waiting area and told them I would be there when it was done. After many hours, I went to check as I hadn't received a text (as promised). They needed to order parts and said they would be in in "2-3 days." It's been well over a week. Yes, I know there can be supply shortages but I should have been told "usually we get parts in within 2-3 days but it depends on where we can locate it. We will call/text you with any delays." By stating that, it doesn't get one's hopes up for a quick repair. I've had to call TWICE for the status because no one ever got back to me to tell me about the delay. It's my horn that's not working so it's a safety issue and should be given a priority.
Not much to like. It took 2 hes ro "fix" the TPMS low pressure fault. Ai Gave me a diagnosis which I relayed to the service front desk. Had to make return visit the next day to fix again. The problem? The same diagnostic reset repair AI said it was the day before. Should have been fixed in 15 mins on day 1.
Great and fast service. My car is always in good hands when visiting the shop.
Service was fast and easy. My advisor did a great job explaining everything
Great job! Always recommend!
LIKED: Comfortable & clean waiting areas, even for longer waits. Courteous, informative, friendly staff. Confidence that the work/maintenance is done properly. DISLIKE: Paying over $450 for routine maintenance (oil, lube, air filters, check fluid levels, etc.) on my car. I waited for about 1 1/2 hours and the work was accomplished in about an hour. I truly feel that, in spite of all the plusses, the cost for this routine maintenance is exorbitantly expensive.
I already took a survey. The service advisor when called She Spoke so Quickly. I had to ask her to SLOW DOWN.
didn't fix my wheel issue. unprofessional. Instead, they will replace one first and continue to let you replace other parts.
The dealer never contacted me, not even with acknowledgement. However, they did use my information to send me more ads.
Service was great. Waiting time was a bit long. Other that all was excellent!
Wait time was minimal. Service was great.
Poor customer service, bad follow up while I was waiting for my car, was more interested in upselling services not needed. Kept me waiting unnecessarily - no commitment to get me in and out fast, despite promises.
The discounts they offered and the communication from the shop
Always good at Subaru Santa Monica
Everything was A+. Thanks all.
Pleased to get same day appointment. Pleasantly greeted upon arrival. No lengthy delay in being waited on. Service was lengthy but I chose to stay. I came prepared to complete some work. Will, was informative and accommodating. The speaker on the completed service video could speak slower. It was a bit fast. I had trouble comprehending. Overall great service.
Professional and friendly service advisor, truly an asset to Pacific VW's service department. Susan is the reason I my vehicle services at PVW.
Service was outstanding and timely
Excellent customer service, nice lounge facility. Easy online appointment scheduling, will definitely visit again!!
Service went well but no shuttle service for clientsreally disappointing.
Job well done. I am a repeat customer and total satisfaction has been a constant. Thanks again.
The person who helped, Christian, was very professional and courteous.
All the the people were very kind and helpful
Santa Monica Subaru Service Center is efficient and professional.
Always very pleasant ! My service advisor Luis is great!
I went in becaue of a lady salesperson. She pushed me off on Val. I liked him. I could do without the money guy! He was a firgin jerk. I wouldnt trust him again. They had Val shuffling papers with the different amounts and pulling them away. They gave me a 500 discount. I asked for another 500. I thought they said they would go 250 more. I think they gave me another 100 and I got burned for 150.00. But was too tired for their3 on 1 interactions. I asked about the tires. I definitely didn't want to replace them. They said they were good. 2 days later I got a text from Carfax saying the tires need to be rotated and replaced..... So it that another 2,000.00 burn? There are quit a few marks on the body that should of been fixed. A lady said that was easy - I could do it. Thank you Wendy
They are kind of clueless and I have doubts that the work was even done. Terrible service department. I will not be going back.
Chris was great Everyone in the service dept was professional and friendly
Great customer service and follow up.
My experience was better that I expected and even better than my experience 3 years at the santa monica dealership. I love Pacific Subaru. Not only do i feel like i found the best car for me , but at the best price. Ryan (salesperson) was wonderful , very helpful, kind, and worked to make me happy. I did not feel pressure, just support in working out the deal of my car. He went above and beyond to make sure i was happy. Also his manager was so helpful.
They over charged me with additional services I did not need.
Very satisfied with my recent service and warranty repairs. Christian the SA was helpful and accommodating.
Reliable, ready when promised. Also worked with parts department researching tires. Very helpful.
The software updates fixed the glitchy electronics. The service was thorough, but VERY expensive.
Everything went great. Very timely completion.
They are always so professional and thorough at Subaru Pacific. Thank you for providing excellent service for my Impreza!
We were in and out for new front rotors, pads, and battery within two and a half hours. Excellent customer service from the moment we pulled up into the service lane. They kept us informed along the way during the entire process and provided photos of the work to be done. We were traveling from out of state, but felt right at home. Highly recommended dealership service center!
Toyota Santa Monica is the best! Especially ask for Jay or Manny. They are excellent!!
They were very helpful and did a great job
Good prompt service. Very professional people
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