Great service advisors Speedy service
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
They did not rotate my tires, even though when I may have a bubble in the front tire, I still didn't understand why they didn't rotate the tire from front to back
Subaru Pacific takes great care of my vehicle. Every service I've had on my cars, I'm on my third lease, was done in a timely manner and the free car wash is an added bonus.
Staff are excellent and always on top of it.
I love Pacific Volkswagen! I know a lot of people don't get their cars serviced at a dealership but I find Pacific's service department to be amazing. Susan Ahn is always super friendly, helpful and communicative! .
I truly hate this service center and only go because it is the most convenient to my home. I have been twice this year alone to have them address open recalls on my car and still have not been able to complete all of the open recalls. Their communication is horrendous and there is no consistency between service advisors. I do not recommend them at all.
good experience. they did my 6 months service, but my vehicle had a recall due to a software issue (Frontend collision warning).
Advisor was amazing. Looking forward to working with Armando again.
great service car ready when promised
The service was fast and of high quality. The people are fantastic!
I like when they send a video of your car and explain what needs to be done.
Hello, I always have good customer and fast results
Very poor communication. Quoted price changed multiple times. How can the price of a simple oil change vary by 50%?
Prompt and friendly service.
Nice waiting room with a view!
Susan Ann is the best service advisor! She is the only service advisor that we see at Pacific VW.
incredible service Carlos was phenomenal
Part arrived in a timely fashion and my car was ready when Tony said it would be. Plus the have nice caffe machine. Thanks
My service advisor Tony was very helpful and kept me updated with what I needed to know. I needed to replace a my reverse button and he made it easy. Thanks
Always excellent service. They never try to over sell or make me feel bad if I can't do a service at the time. I will never take my vehicle any other place.
Everything done on time as promised. The service advisor was courteous, informative and efficient.
It took a few hours, but the software update recall got done!
Great team - friendly and efficient
Manfred gave great service - fast, informative and very courteous. Thank you!
Service was speedy and seamless with all car needs addressed. My service provider, Christian, gets a 10-10!
Punctuality and carefulness. Staff is always attentive and cordial. Make us feel welcome
Got seen quickly, car was ready fairly quickly. The service area is clean, folks are friendly. The only issue is that they don't open the driveway until after 7am, and that means waiting in the street where you might get rear-ended as speeding cars try to get out of the blocked lane. They really ought to open the driveway early, I can't see the harm in it.
Great all around buying experience. Kai was super helpful and I continue to feel well-supported thus far post-purchase. Highly recommended.
The service and sales representatives were all professional, knowledgable. friendly and a pleasure to interact with.
Big shoutout to my service Advisor Brandon! I had a completely stress-free experience thanks to his clear and professional communication. He really takes the time to explain everything without any pressure, and his great attitude makes a huge difference. He's hands-down the best service advisor I've dealt with, and Subaru Pacific is lucky to have him on the team!
The staff is awesome. On time.
The only thing I did not like about the service is that they moved my seat, my mirrors, and the steering wheel . Since there is no "Memory" feature in my Subaru, it takes a while for me to get back to my preferred settings with trial and error required.
Service was quick, but not complete. After installation of the new air bag, I asked they check the airbag light on the dash and turn it off even if it was a separate charge. This was not done even after the service writer said he would check it out as I was there to pick up my car.
Excellent customer service. Price too HIGH.
Christian and I had a few bumps along the way with my recent service, but ultimately he took amazing care of me and provided exceptional service. Most importantly, he listened when I had concerns and made sure to address all of my needs. In the end, he went above and beyond my expectations and for that I will be a return customer. Thank you!
Jesus was helpful, had a great experience. We love our new Atlas!
A very professional experience. No high pressure upsell just come in for routine maintenance got checked in fast without issue. Good experience
The worst service ever! 1500 dollars and I don't even know what they did because no one explained it or walked me out. They just handed me my keys and pointed to where my car was! Terrible!!
Quick check-in. Professional service people. Quick turnaround. Good communication.
I haven't decided yet on the Hybrid model I preferred from different car manufacturers.
Unfortunately, the service representative was ill and had to leave work. I was waiting for a text from the representative that my car was ready. After 3 hours, I still didn't receive one and went to his desk to check. He wasn't there and I asked another service rep to help me and he was able to take my payment. There was no information about the inspection and if the car needed anything else. The oil change and tire rotation was completed. It would be helpful to have another rep take over the customers for someone who goes home sick. If I hadn't gone up to the desk, I suspect I would have waited longer and never received a text until I went up to the desk to check on it. I understand that an employee can get sick and has to leave work suddenly and that could result in a longer wait, but it would be helpful to have someone else help out.
Kevin Reyes he was nice I'm happy for the service I recommend hem thank you very good service
The woman I worked with was great! Pleasant and efficient.
What I like: service managers make it easy to get my car serviced. They keep me informed and the work is always good.
easy to coordinate parts purchase and install. friendly and efficient service. walking distance to metro K Line so easy to get to/from work while car was being serviced
thank you.... for a good service
My service advisor Jay was so helpful and took very good care of me and my RAV4!
good customer service , attentive, listened over all got taken care of
The people I interacted with were friendly and seemed knowledgeable. My car was completed earlier than expected.
They always provide a high, quality & honest service that customers like coming back
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.