The profesional persons working there.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
They fixed the car play. Very satisfied with the service.
Advisor is always willing to help, prompt with great communication throughout the visit, and every visit has been amazing.
Great place. Johanna is terrific.
Hospitality would have been better!
Service was prompt, and "downtime" was accurate and brief. Subaru Pacific is such an excellent dealership/service center that I usually plan some quick business calls and maybe some catch-up reading while waiting for service.
Finish job on time. No delays!
I truly appreciate the care taken by Jay Aviche.
Personable and well-informed staff (Brett); timely servicing Expensive, but I tend to trust the dealer.
Very customer oriented. Friendly staff and accommodating.
That Susan is a one of a kind. Thanks again.
All went as planned it was for a recall
well done, on time, and I came in with a tech/Starlink issue that took roping in a tech specialist, but it got done, same visit
Tony ,the service writer,was great ,and i didn't have an appointment,and they took care of me pretty fast. Loved the coffee machine. But no snacks. They use to have snacks to eat ,for the customers. The waiting room was clean and nice. Thanks forbthe great customer service.
Walked me through the in & outs of my warranty repair and really made the extra effort to make my Cayenne new again. I've worked with three separate Porsche dealers over the years and my experience with Porsche South Bay has definitely been the most positive one.
Friendly efficient professional service. Did not unnecessarily upsale. Answered concerns and gave options.
I like my service rep BEN BLADA. He's always very knowledgeable, efficient, courteous, and professional. He makes the experience easy, I think Subaru of Pacific technicians and support staff are great.
unfortunately, Pacific Volkswagen is near me. So, I have no chose but to use them. I would rather deal with McKenna Volkswagen Cerritos. It's too bad that Pacific VW has no other competition in this area. My preference would be not to use Pacific VW; however, I am stock.
Always great service , thanks Ben for the professional . Servicing my car last six years always a great experience
I had a great experience with Pacific Volkswagen for my 2017 Tiguan that was overheating. Susan Anh was a great help and I appreciated my service!
All went smoothly. No Issues.
6 hours start to finish, no warning phone call
They recently contacted me to let me know my Truck wasn't smoged and expect me to take the day off of work to go down there for a smog check. The communication between myself and the dealership is terrible.
Extremely expensive. Takes a very long time 4-5 hours to do oil change
Wonderful service, kind advisors
Service was quick. I am not able to submit unless I write more. It's like high school.
It said on the invoice that they filled my tires with air. They did not. They were at 30 PSI when they should have been 37/38. I wonder if they did anything at all.
My service writer Alex F. was terrific. He kept me informed on the progress of my car as i waited. The waiting area & restrooms are very clean. The service dept. property is very tight but efficient.
The service was quick and they worked on my car with great care.
great service...good waiting time, courteous advisor
Great customer service and they have a nice waiting area, especially for the little ones.
I have mixed reviews about my experience. I went into the dealership with credit approval from my lender and found the car I wanted to purchase. I gave them authorization to run a hard inquiry on my credit for one lender. The general sales manager did not follow my instructions and there ended up being eight hard inquiries between two credit agencies on my credit report. I was so upset I didn't even look at the third one. The general sales manager told me that I have good credit so I shouldn't worry about it, which was offensive to me. The next morning, I had at least five banks call me because I had a fraud alert on my account. They were all trying to verify that I had submitted a request for a loan, which I had not with those banks. I called the credit bureaus and they are unable to remove the inquiries from my report even though they say because they are inquiries run within a short proximity, It really only counts as one.. Nevertheless, it's going to be on my credit report for two years. I would not do business again with them because I don't feel like I was treated well as a customer with regard to my credit. I have voiced my concerns with the dealer and left multiple messages. I have not been told anything that the dealership is doing to remedy this situation.
Went in for a warranty part that failed. No loaner vehicles and terrible experience with Hyundai. Absolutely ruined my perception of the brand.
Quick service and good communication.
Brandon was incredibly helpful, professional and cheerful.
i always trust them and they're as quick as possible
Fast and efficient. It was an easy process.
Terrible. Ripped off. The service broke my car and asked me for more money to fix it. Unprecedented.
Quick and efficient with good communication.
The whole experience was great! The service advisor was awesome!
Excellent service; tell customer your process & billing process.
It was a great experience start to finish.
Excellent service! Susan was very easy to work with and helpful.
My experience purchasing a vehicle from Hyundai Santa Monica was extremely disappointing. Upon arriving at the pre-owned lot, I was ignored multiple times by dealership staff and had to actively seek someone out to obtain assistance. While Jessica eventually helped me with a test drive, the overall customer service experience was inconsistent and often dismissive. During negotiations, I observed another customer being offered multiple incentives and discounts while I was ...
Always painfully slow and unresponsive. I have never gotten my car back less than 3 hours after their estimated pick up time. Last time I got their at the estimated pick up time and after checking in, it took the service desk person 40 minutes to come back to me and let me know my car JUST had gone up on the lift to get serviced and would be ready in 30. They also always "run out of time" to give me my free car wash they repeatedly have offered me due to repeated timing issues as described above. Their waiting room is bare bones and they won't give you a loaner so plan your day accordingly. If it weren't the only close Hyundai repair shop to me I would go elsewhere.
Manfred, the service representative, was great! He kept me informed and updated with the status of my vehicle and even gave me a loaner during the time my vehicle was in service. Doug, the lead technician, who was able to duplicate the issue with my vehicle, was also fantastic and super friendly.
Good service. Friendly advisors.
Everything was addressed and handled in a professional and timely manner.
good service, good communication.
I like that most services take only a few hours at most. I wait in the lounge and get my reading done. Like that they have set out a few things to snack on.
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