Fast quick service Great customer service
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Customer service and attention to detail is excellent. Friendly and knowledgeable .
I had an appointment for an oil change at 20:30 am. Had to wait approx 2 hrs.before my car was taken. They did a good job. Told me it's best to come very early in the am so wait will not be so long.
I would not recommend coming here to friends or family. I was in a month prior and had a completely green and excellent vehicle inspection, 0 problems after my regular oil change and tire rotation. I have that inspection result printed out. Exactly a month later when I need to have a form signed for an out-of-state vehicle inspection to renew my out-of-state vehicle registration, they claim they cannot sign it without a new inspection, and suddenly find potentially hundreds of dollars worth of repairs needed. From 100% excellent and green to completely failed subsystems with less than a week of actual driving time on it. I was eventually charged $250 for a signature on a form that is now worthless because it says I FAIL points on my inspection unless I paid more for unknown amount of repairs.
Faster than expected. Seems like they have gotten their act together, compared to past visits.
Excellent care and fast! Will come again.
Excellent service from Fabian; great video; staff with good manners; car is running great!
Service was spot on they make sure you know what's going on with your car
Good experience from beginning to finish
Great, efficient service, wonderful to have complimentary service for the first year of service.
It was a wonderful, fast and easy visit! They took care of all my needs in one shot.
I was glad that service put coolant in my engine but sad that I need a new engine.
Fast service and professional service. Thank you Subaru team!
They took good care of me. Appreciate it.
All employees are very pleasant
Prompt. Responsive, professional service
Since the initial drop off of my vehicle I got 10/10 service from everyone
Great service! Always attentive and on time! Bought and serviced many cars from this dealership over the years
My service rep was exceptional getting my vehicle serviced quickly due to pending medical treatment that was needed
Hyundai Santa Monica is the best. They make my Hyundai Happy.
I don't think it's possible to say enough good things about my experience with Porsche South Bay. My Service Advisor Rus Timerhanov had my back every step of the way. I showed up having a really tough morning, without an appointment, and he took me in and did everything he could to resolve my problems. Rus was prompt with communication, set me up with a loaner, and was a true pleasure to work with. It was the smoothest service/repair experience I've ever had and Rus is to thank for that! If you're in need of a place to service your Porsche, look no further than Porsche South Bay!
The place was clean and comfortable. The coffee machine brewed a cup of fresh coffee that actually tasted good. And the staff treated me really well
Manuel was a kind and helpful advisor.
Everything was satisfactory from customer Service lounge area restroom
Great speedy service. Fair pricing.
The advisor told us exactly what needs to be done and how long process will take and how long it May take for part to come in
$4000, 10 days to fix, left outside and filthy and covered in bird droppings. Dashboard screen damaged with a false promise to get back to me in a day. It's been a week. Worst car dealership experience I have ever had.what do you have to say for yourselves?
Ben has always been very helpful and excellent. I know I'm probably paying a bit more at dealership but good peace of mind that service is done right.
My service person Susan was patient, kind, and extremely helpful. The waiting time for the completion of service was not long at all - about an hour and a half. I left a satisfied customer.
Great experience with purchase. Fair price and fast in and out.
They did an excellent job, they got to the bottom of the problem
Very good, very helpful. Diagnosed and gave time line
It was good. Service rep advisor explained everything in detail that needed to be done.
Great place to service your vehicle
Service was excellent. Have a good day.
The problem you fix 3 times is back. so actually 0 stars.
Great car in terrific condition (as advertised). Was displeased with the communication from the sales and financing staff.
The service advisor, Armando, was most knowledgeable and complete in the description of the tasks that would be performed as part of the servicing. He was super prompt with the status updates too. All in all, a very hassle free and pleasurable experience...
Quicker than their estimate.
Loved that the mechanics sent a video of recommended services and the associate explained them
Service advisor, Armando, was great!
Fast and easy service, highly recommend
Fast service and nice waiting room
I have problem about infor system conection. Unfortunatley they did not know about it. First day i am wating four hours but they can not fix it. I left without my car. Next day, i pick up the car but still problem. Finaly sales dipartment persons join the problem and solve it... I spent almost two days... i am so sorry.
Easy onboarding, friendly staff, timely information and updates on service.
Good service, the service advisor was very professional and keeled me informed how the work on my vehicle was progressing.
3 of my tires had to be replaced. My CarPlay hasn't worked properly since I drove it off the lot. Nov 2025.
Excellent professional services. Thank you!
Although I found the service of the individual I worked with to be excellent, I cannot say the same of Subaru Pacific. After months of waiting for resolution, when I finally came in for routine maintenance and to see my car restored to what it should have been at sale, nothing changed. On top of that, waiting in the dealership for two and half hours, when I was told it would be an hour to an hour and a half, wasted my time. I initially thought this surplus time was to ensure that the necessary repairs were made, but it was only after waiting for so long that I learned no attempt whatsoever was made. Why did it take so long, and why are things as serious as a malfunctioning buckle not viewed with the expediency and importance they are owed?
Always professional and answered any questions I had.
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