Always feel looked after at Toyota Santa Monica.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
I asked Hyundai Santa Monica for an out-the-door (OTD) price on a CPO car, and they provided one. Unfortunately, the price included several add-ons that put the vehicle outside our budget, so we ultimately decided to pass.
Awe it was long but definitely worth. Everyone at Pacific Volkswagen was great truly another amazing experience. I will always bring my Tiguan to Pacific Volkswagen. Thanks for your awesome service AGAIN!
I requested battery terminals to be replaced and they were done. The labor was very expensive but I guess it's standard for dealerships. The old battery terminals that was supposed to be disposed of was left in the engine department. When I popped my hood, it felt right next to my battery. This was brought to the advisor, Ben's attention. Ben responded promptly and apologized, which is why I'm giving it a 3 star instead of 2. But I would not recommend this type of service given the price spent.
I made my August appt. for my 15,000 mile maintenance in July. When I arrived for my appt., no one seemed to know what I was there for even though I was on their appt. list. The first person asked if I was there for an oil change. I said no, I was there for my 15,000 mile check-up. I was then made to wait at least 10 minutes. When a rep. assigned to me finally came out, first thing he made me do was move my car forward. Then after going inside, he asked me what I was there for & if I had an appt. I said maintenance appt. Hey said, oh, for an oil change? I said no, for maintenance. He said, for your 24,000 mile maintenance? I said, no, for my 15,000 mile check-up & the mileage on my car is only 12,500 miles. After a lot of typing into his computer, he finally found 15,000 mile maintenance for my car. He said it would take 1 - 1.5 hrs. I said OK. When I received txt that my car was done, I went up to my rep's. desk & he's gone. I had to ask the rep. in the next cubicle for info. on my car. He found the paperwork & handed it to me, asked me to sign & said to wait for my credit outside. He didn't;t say how my car had done. If anything was wrong, or if all things were good. I had to ask how it the check-up went. He said good. Nothing about what they did: filter change, tire rotation, oil change, NOTHING! I go out to wait for my car & after waiting for 5 minutes, I see my car going to the car wash! Not ready at all. So I waited another 10 minutes, outside with my dog. And I don't even know if my car was maintenanced correctly at all. I have had an issue with maintenance before, where Subaru Pacific forgot to tighten my oil cap on so that I drove all the way home to Las Vegas with oil leaking all the way & then had to take my car in to have oil redone & reserviced. And I'm not sure if it's mu imagination, but my car does not seem to be running at optimum performance. Acceleration has not been as good as before. Maybe it's time I switched dealership...
Fast and efficient service, and the service adviser Ben was great.
All good see them next Time always my favor place
positive experience -- Jimmy Molina communicated well thru the process.
The job was accomplished. I got good feedback, and I brought the car back in a couple days later for a much-needed brake job.
Always good service agent very knowledgeable
Brought in for oil change and TPMS replacement. Recommended that all 4 sensors replaced it only 1 was. The next day after service complete, the TPMS warning light returned.
Very professional attention by Taidy Garcia who solved my car issue in a very short time.
Fantastic service with very friendly staff
Everyone I dealt with....EXCELLENT !!!
Always a great experience. Love how Subaru Pacific employees are always available for questions and are always so thorough.
Excellent, friendly, and fast service. They may allowance for my last free service and adjusted my appointment time to fit my schedule. Relaxed in the lounge using WiFi to catch up on emails.
Everyone was very professional and kind.
The issue with the car was not resolved and there was no interest whatseoever by the dealership to address it.
I liked the service and I like the people that work there!
Professional and efficient. Provided Lyft service for ride home.
Service prompt and articulate communication
The team at Santa Monica Toyota was filled with expert mechanics and knowledgable kind people in every position. I called them from the tow truck after an accident and the first person I spoke was detailed and had a kind, reassuring manner. They did an excellent job!
Service was All Good, timely & service person was professional.
work was completed as requested and work completed timely with phone contacrt made by advisor when finished
I really enjoy this location. It's cozy and offers a variety of teas (not a coffee drinker, but even more coffee options) and snacks. I don't mind waiting for my car at Subaru Pacific because the staff is exceptionally friendly, the sitting area is lovely, and my car is in much better condition afterward.
Annual service a d inspection completed and two new front tires. Done in 1 1/2 hours.
none, everthing is good and quick
The speed at which the dealer got my service done was impressive!
Service took all day for regularly scheduled maintenance. Then it wasn't completed. My car still displays service maintenance required. I'm still getting emails about scheduling the same service from other dealers as well. Ultimately, the service was incomplete.
Poor service, bad customer service
The work was done in a timely manner. Communication was also timely. Susan (my service advisor) followed through on all my car's needs. Great service as always, but I do miss the convenience of the Santa Monica location!
I'm so happy with Toyota of Santa Monica that I will make it my go to dealership.
Joanna Morgan is the best, so kind, attentive and always there to help
Great. Don't ask me to write more for a review.
It would've been nice if the sales manager who's sold me, the extended warranty on my car would have explained everything while I was sitting in his office instead, he was distant. I'm still confused as to what was done to my car and what was NOT.
We feel the everthing is nice.
They make it easy by being open on a Sat.
Great service! everything was very smooth
Great customer service and efficiency! Weekend staff was very accommodating
Excellent Job, Alex was awesome
I had no problems so I guess I would recommend.
Rishay is the one that sees to my car, and she is very personable and super nice. Thank you Rishay!
Sales people had a bit of an attitude
I made an appointment for a long-awaited recall remedy repair but the parts were not in stock when I arrived for my pre-scheduled appointment. I was notified the parts were in the next day, so I made a second appointment to come in. When I called the day before I was told the parts were still not all in. I'm hoping third time's the charm.
Excellent service from my advisor and overall. Thank you.
I spend 5k and they did not clean the car. I know this extra but it you have the car for a week and a half and spend so much money it would be nice to get a carwash thrown in. The service manager was very nice.
They didn't wash my car. Quick service and good communication.
They were upfront, fast and very nice.
I liked that they record a video of your vehicle while inspecting it. It reassured me they wouldn't come up with bogus claims or charges.
The service is good and performed in a timely manner. Daniel is a great service person.
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