Everything went just as expected and as I was told. The maintenance was completed on-time and the car was cleaned nicely before it was returned.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Very satisfied with service specially service person excellent
Professional and friendly! Service was competent and communication and updates were very good.
Josh was great. After looking at few for my son, they didn't have a car on the lot we wanted. So Josh looked on-line and found one that had just come that seemed like a fit. My son test drove it and we ended up buying the car. Thanks to Josh for digging deeper. Then, we realized it didn't have the manual for the car and, after the sale, Josh ordered one so we'd have it. Very nice.
They are great! Very informative and thorough
Everything went well. I have to get used to the higher maintenance price at Subaru. The AWD maintenance is a much higher price than a FWD vehicle.
Service was excellent and staff was amazing and knowledgeable of the acts they're selling. I would recommend this dealership if you're looking to buy a Subaru.
They were prompt and finish when they said
The sales people were nice and helpful. The finance department messed up the paperwork. I am still waiting on the check for my trade-in and today, I received my paperwork with my middle name spelled incorrectly.
I had a service manager that was very detail oriented & attentive. His name is Alex Flores. He is a valuable employee! My wait time for my car was longer than expected. Over 4 hours.
They did what they were supposed to do
Pacific Volkswagen, Excellent job!
Outstanding service and very supportive service team, especially Jimmy Molina is amazing.
Great customer service. The representative listened to what I needed and worked hard to deliver. Thank you.
Delivered car when promised fixed. Did inspection of car to identify other issues. Confirmed with second opinion that they were correct.
Professional painless purchase. Was a great deal on this particular vehicle. Invested in 5 year FULL Warranty like leaving lot with a NEW CAR.
My CarPlay is still acting up my radio SiriusXM shut off, sometimes comes back on sometimes don't I'm gonna look into my next option, but I can't go back again to SANTA MONICA Toyota because they keep telling me the same thing we can't read create the problem while the problem has been happening since I drove off a lot just gotta be honest, but the car drives like a dream except for the CarPlay
My experience was great. Everyone was helpful and my car was ready in about 2 hours.
They damaged my vehicle, lost their pre inspection footage and didn't offer a loaner while working on the vehicle. Terrible client service.
Quick and easy and nice facility
Friendly and reliable neighborhood dealership!
The only reason I didn't give it a 5star is because of the car wash. Wash is fine but you get a really wet car each time. I spend a good 10 mi utes or so drying it because if you don't, you get numerous spots!
prompt, quick and fast service.
My service advisor, Susan Ahn is the best! We own VW's because we get to work with her.
I love Pacific Volkswagen! Service is fast, everything is clean, Susan is efficient and friendly. There is a little dog park nearby, great place to take your Volks!
Was charged troubleshooting for a leaking windshield wiper hose when I had informed the advisor the hose would leak and specifically in what area. Never got a follow up on my driver side mirror replacement, when it was supposedly ordered for my vehicle. Also this is the second time I complained about it. It was not replaced the first time.
Great service at this Subaru dealership always!
I have a 026 Tucson Linited Hybrid and received a recall otice about the instrument panel and cameras failing. I made an appointment as soon as I could. The staff Santa Monica Hyundai Service is terrific. It wasn't their fault that it took 3 attempts to really fix it. The first try took 3 hours and the problem returned the next day. They kept it overnight the second time to make sure it was fixed and the problem came back on the third day. Finally, they had to consult with Hyundai about the best fix for it. I got my car back after 16 days. For the last one, they provided a loaner. It's been over almost two weeks and the issue seems to be fixed.
Incredible overall experience
Very good customer service thanks
Quick and thorough, friendly staff
Great service, professional and prompt. Alex is the man!
Jay Avila was my service agent and I appreciate that he explained everything to me before proceeding with service. Also, he explained what was necessary to do now and what could be put off for my next service visit. He didn't try to up sell me on expensive unncessary service as happened at my last visit to another dealer.
It was very nice. Service department was unbelievable. I got there and they gave me an Uber to get home.
The service was fast and convenient
It was great. Very helpful. Didn't try to upsell me.
Great, "world class" service, knowledgeable service staff.
I won't go anywhere else! They're not pushy, they are extremely helpful, and I love my Subarus!!
Carlos Blanco at Pacific Volkswagen in Hawthorne was amazing. He provided excellent customer service to myself and my daughter. He went out of his way to make sure her car was serviced and continued to keep us updated. Thank you Carlos for all your help.
Pacific VW does a great job servicing your car. If there's an unexpected problem, like I had, Tony the service manager, is great about taking care of it personally. The team really came through for me
II was very happy with the service I received at this VW dealership. The staff is friendly and polite.
Customer service and short waiting time. Great car service.
Great service and friendly staff
Service advisor tried to upsell expensive, optional services.
Colleen was fantastic. Efficient, professional and great knowledge. She communicated well, everything I needed to know. Also, love the Wifi lounge and coffee and snacks. I was able to get some work done while I waited. Thank you.
Always professional and efficient. Much appreciated.
They kept me up to date regarding the status of my vehicle. Did not take long at all.
The personnel were friendly and very efficient.
My wife had a light pop up during her visit to LA. Jimmy and his Service Team used to be our local dealer, and they were right on it. It ended up being an easy fix, one hose. She got a loaner in the meantime and barely felt any interruption during her trip. Thanks again Jimmy!
It was a great experience. After the servicing of my car, it felt like brand new again! Great job!
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