I liked the service, they made it very easy for me.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
I didn't have an appointment but they squeezed me in anyway. Manfred was courteous and professional. Thank you!
They were all good! Great talking with them And they deliver the car.
warranty covered all major repairs with labor
Fast and excellent service! Great Team ! And always good deal with the best prices for goods and labor !
Overall great customer service and friendly staff
Efficient, professional and polite service advisor. We will be back for sure!
Sales supervisor was very efficient and professional
Service was friendly and professional.
The consistently high level of outstanding service to which I am accustomed.
Took care of my car quickly and excellently.
Diagnosed and corrected electrical problems.
Pacific Volkswagen was great
Subaru Pacific has been efficient with service.
Very good! Excellent service.
Did the job on time, and friendly.
They were terrible. Took far too long to fix a basic problem, and failed to communicate. When I picked up the car, the problem was only half fixed and they needed to take it back. Overcharged. Won't go back.
I had such a fantastic experience with Alex! He was communicative from the start and even helped to get my service done well earlier than I expected. Taking your car in is never the way anyone prefers to spend their Saturday, but Alex made it as easy as possible. I will request him next time I need my car attended to!! A++ service!!!
Quick and easy and they got things done.
Love location prices very high though for what services done nothing ever thrown in extra just more money from me.
The service was great. Very professional and speedy. They even finished the deal in record time. Unfortunately less than a hundred miles later the check engine light turned on. Im disappointed they missed this during their inspections. I am waiting on their response to this matter
Great experience with James at Pacific Volkswagen! So professional.
Service was good and staff was friendly
Polite and efficient good communication
Disorganized, unprofessional, and scores really low on the service center list.
The attention and service is okay, but the waiting lounge is small and a bit crowded on weekends, hope dealership will offer more seating options, and WiFi access will also be great additions.
Had to go for the battery system update, otherwise never would have gone. Poor service every time I've gone.
Great service. Susan was outstanding.
Great customer service. The staff was very helpful.
They do a great job. Appreciate the good experience.
Friendly and fairly quick. No frills.
Great service by Joanne who's been my service person for all my Toyotas for years. Thanks to her and ll the technicians.
Everything was completed but we experienced a lack of communication in notifying us the vehicle was ready for pickup. The inability to contact our service advisor or the dept. manager was particularly frustrating. The work was well performed but their communication system is not user friendly
The service was great and all personnel easy and friendly to talk with... I do not have any negative feedback. All better than 2 years ago. Thank Very much IA
Service people are nice, friendly and helpful. Mechanics do a good job. Everything is clean. Coffee machine is awesome. Always take a long time though, even with an appointment.
I didn't expect to be there 6.5 hours and the coffee machine didn't work, but other than that it was okay.
Fast and efficient; Susan was very helpful.
They will try to have you pay for things that you don't need, and the things you do are terribly overpriced. Avoid
Went in for 45k service. Told my rep what work I had already done, got an itemized list of what the service would entail, was able to reject what I didn't want done, and got a customer loyalty discount.
Great easy service, Friendly customer service.
The service representative could not explain my bill, how my prepaid service and 20% discount was applied/
Everything. Great staff. Friendly and most importantly competent technicians. Prices are generally fair
I had a fantastic experience getting my tire serviced here. The staff was prompt, professional, and transparent about the work needed. They got my car in right away, fixed the tire issue efficiently, and had me safely back on the road in no time. The waiting area was clean and comfortable, and the customer service from the entire team was top-notch. Highly recommend this service department for anyone needing quick and reliable car care!
Honestly is the most important thing expected!
Dealt with an emergency no start situation in a professional, timely manner and on a Saturday with a shortened schedule. Great customer service!
Great job; value our advisors. The bill was unexpected but the service dept was very supportive.
Love my service advisor Susan She is the best
Everything was done. Efficiently and on schedule and the staff were welcoming and informative about explaining everything
I still have no idea if there was a problem with the tires or not. No one explained anything and I tried to call the dealer to find out and no one called me back. I assume the rest of the car was fine. I will still use them but make sure I have all questions answered before I leave.
Comfortable while waiting. TV, Snacks, Air Condition. Clean restroom.
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