Excellent customer service!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
PRICE IS TOO HIGH. $600+ for an oil change. My brakes still squeak, my car was still dirty, and it took nearly 6 hours. What for? I drive 30 minutes to you all because it's the only one near me. Then I have to take a loaner out, pay for that and the gas on itwaste my entire Saturday waiting for you all to say you CAN'T fix my windshield wiper sprayer, can't fix my seat that won't adjust the height, and you don't even replace my windshield wiper blades. This was probably my last service with you all. Rates are too high, service is too slow, and there's no return value. Plus you gave me a 115k mile service and my car only has 70k mileshow dumb is that? What good is a dealership service?
Fantastic! Joanna Morgan is extremely helpful and effective and efficient. Joanna is kind, considerate and personable. I'm so glad that i have a local Santa Monica location and Joanna!
Alex, the service concierge, was 5-star, but the service wasn't. I came at 8 am for a battery replacement and agreed to a 12,000-mile inspection. Six hours later I learned a third-party device blocked the replacement. Hyundai's policy was to pay a steep fee or return to my selling dealer. Dealerships should work together for customers.
Service at Subaru Pacific is always easy and quick.
Excellent work. Ben was so helpful & sent me a video to help me program my garage door opener for my car.
I was provided with excellent customer service. I received car updates throughout the time while my vehicle was being serviced through text.
They were efficient and effective in, performing the necessary tasks associated with my initial vehicle check up.
Earv Arias made buying the used 2025 Jetta Sport that we found online an easy experience. Connected my phone to the Jetta for me as it would've caused me a lot of brain damage doing it myself. (I'm 67.) Very accommodating, gave us all of the info about the vehicle's history, very pleasant to deal with. Berdj Hakverdian in Finance streamlined the procedure of payment so it was quick and easy. We were delighted that Chris Estrada was still there. He sold us my 2014 Passat 12 years ago.
All recall issues were completed
My service was awful!!! They wrecked my car for the settings to alert me to come back to them as a dealer for Service. I only signed up with this company for an extended warranty.. their prices are crazy. I want to get out of my extended warranty with them and I'm going to have to do my own research to do this because I will not allow any company to take advantage of senior citizens.
Friendly and professional service.
i waited 4.5 hours for an oil change. they didn't communicate with me at all despite numerous requests for an updated eta. then, they texted me to pick up my car and i waited another 30 minutes at the dealership.
Service team was great! Very attentive, communicative, and helpful.
They fixed everything under warranty perfectly, and providing a loaner car made the whole process super convenient.
I was told I needed new breaks when I took it to another mechanic he said I had plenty of breaks.
I do not recommend this dealership, my experience was the worst. I recently purchased a vehicle Subaru 2024 and drove for one day, vehicle has been at Subaru since then. Customer service is horrible. I will never purchase a vehicle from this dealership again. I will stay with my Honda, never did I have a problem for the past 30 years.
The service team was great. Fabian worked with me and kept me informed of everything. Appointment setting was easy too.
Brandon was professional & arranged assessment of my vehicle to be completed in a timely manner. I have not received follow up yet to notify me of when my new radio/monitor has come in. Please notify me when it arrives at your facility so I can arrange installation. Thank you! Susan
Good service, fine job, very expensive.
the only feedback I have, is that there should be a shuttle service
Service report was informative and helpful.
They did everything on time as scheduled and were polite and helpful throughout the service. Thanks CJ
Had a good experience and representative was great.
Could not make a deal despite me trading in my subaru impreza for another subaru vehicle.
The problem still wasn't resolved. I dont think it's their fault, though. I think this car is a lemon.
Service was thorough and communication was good. Options were explained in detail.
Staff helpful and friendly. Didn't try to oversell me.
Just fine. I got the recall fix done and the oil change. There was a glitch, which is whichever service person parked my car for me to pick up left it in accessory mode. When I got there, the battery was so dead it could not be revived. Toyota replace my battery and tested everything at no charge (as was right). So I wasted a few hours and some aggravation, but all was OK in the end.
Friendly service. Very good communication.
All went well. Liz was very helpful. Very friendly staff
Subaru Pacific is a great dealership. Their service department staff are always very friendly, helpful and efficient.
Susan is the best! She always looks out for the client.
While still under the three year maintenance program they try to talk you into unnecessary premium options.
Excellent service. I highly recommend this dealership. Two thumbs up.
Service department is great it's the sales people that suck
The experience at Pacific Volkswagen was Great. I made the appointment, arrived and was immediately seen by the Service Technician and a couple of hours my vehicle was ready and I was on my way.
great service and awesome warranty!
Bad experience with the shop.
My car was ready in less than 2 hours. I would prefer getting a text, since I don't like to be interrupted answering the phone. But they left a clear message, so I just showed up to pick it up when I was ready.
Had to take my car in there three times to fix an engine issue. Very disappointed with their service team
Service was great Susan is the best
The associate was extremely helpful, the service quick and cost effective.
Reasonable time to complete the minor service, car is washed, waiting room is clean and the service advisor was very friendly and definitely will come back for the next service
Service was handled quickly and smoothly. Shay took care to arrange despite being away.
Everything is perfect on time
Professional and courteous service as one can expect from a Hyundai dealership. My ratings would have been 5 stars instead of 4 if the car had been washed.
Every interaction with Subaru Pacific - from sales to service - has been fantastic. I recommend Subaru Pacific as often as I can.
My recent service was excellent. Daniel and Tony are the best. They always take care of my Volkswagen. Thank you Pacific VW
Everything is fine, the service and the person
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