I was put in the waiting room for more than an hour and nobody didn't care about me. Chris came up and took care of it nicely after.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
All the necessary work was handled efficiently.
The technicians and service manager were amazing and very helpful.
Great customer service and facility.
The service advisor was knowledgable, kind, honest and highly communicative. He made me feel like family.
They are always courteous and informative. Only problem is I had to go back to get help with small door under steering wheel that hadn't been closed.
Poor pickup and service and didn't wash and clean vehicle or reset computer. Also poor record keeping got email after my had been service that I needed to make service appointment just received another email yesterday stating my car almost ready to be returned had it back for over two weeks
Very quick and professional service. I felt that they went out of their way to keep me in the loop, contact me when it was ready, washed my car etc. Good service
this is their new facility. service, sales, accounting great offices nice waiting area. coffee etc its the staff that makes this terrific the is my second GV70
Highly efficient and honest pricing for routine electric vehicle (2020 Kona EV ltd) maintenance. The business is in process of remodeling but they have an excellent temporary waiting room (coffee, snacks, sodas!) restrooms and service office. They have great text message program which sends updates as to the status of repairs and estimated costs. The mechanic sends short video clips of the car. This was my first visit and I will continue to go to this service location for my Kona.
Kevin was the best advisor I ever had. He explained things so that a person like me who knows nothing about cars could understand him,
pleasant and uneventful, rapid and thorough
Great service experience, friendly staff, fast quick service. Thank you.
Service was perfect as always
Every time I go to Pacific Volkswagen they are so nice and take very good care of me and my VW Atlas. It is always a pleasure. My service Representative is the best I feel like she is family.
Was second in line at 7:00 so got in and out quickly. However, all tires set to wrong pressure and under inflated.
Service performed as requested.
Did not feel like I was being pressured into doing anything unnecessary. They communicate very effectively, respect appointment times. I will definitely be returning
Poor customer service 2 days to diagnose the vehicle service experience quality has been considerably deteriorating at Pacific VW over the last couple of years feels robotic, over priced and impersonal! The only exception is Susan Ahn she gets it!!
It was EZPZ. In and out a few hours later and all is good.
Fast, friendly, efficient. They took the initiative to explain the different levels of service and which one was most appropriate for me, so as not to spend more than I had to.
They still have not fix issue with my car. They said will call me once appointment with VW tech from corp. Still waiting. 3 week. 4 visit. Still unresolved and pending. This is for a new car I bought there.
Pacific Volkswagen, the customer service good all the service are usually good. When you make a schedule plan to leave your car for two days or plan to reschedule it again.Also I didn't like that they charge me $29.99 tire rotation, but they didn't rotate my tire. How do I know I had one tire with little damage because I hit the curb, it was still in the same spot, so one week later I went over there. I told them that they didn't change tire, I want my money back. They say because the tire size doesn't match so they don't rotate those tires. Then why did they charge me $ 29.99?
Service representative was very helpful. Gave detailed information in a courteous manner. Service was prompt
Everything was serviced quickly and properly. Great work.
great service, carlos is proactive, cool place to hang out as well. ridiculous inventory. prices always on the higher side, offset by the quality of work and service
Comfortable waiting room, friendly folks and complimentary exterior wash! Service was quick and easy.
Nice stuff Nice service Short waiting time
I love Subaru Pacific! Customer service, facilities, maintenance quality, all excellent!
The service was good. The three stars instead of five are because of the following three things: (1) I had to wait for my car an hour longer than I was promised, (2) the tech found a nail in one of my tires, but the service rep did not communicate to me correctly which tire it was, and (3) the service rep told me I needed a new tire, but a local tire shop in Santa Monica just removed the nail from my tire free of charge, and the tire has been fine so far (five days later the tire pressure is just fine, and the tire does not loose any air).
It ran like clockwork. Very satisfied.
Service was excellent, everything was good.
It was my first time buying a car and they made me feel comfortable and they we're so reasonable.
SM Subaru are always great with service. I travel from Ventura County to have the service done here. Top notch!
They're just excellent! the best service all around, they provide transportation, great lobby, and experience, thank you!.
Service staff was friendly and the car was ready in less than an hour.
Very personable efficient service. Wished the dealership continued with Uber service.
We brought our Forester in for 1 specific issue, which now indicates a new battery is needed, however, the service technician gave us a "laundry list" of other services which are unnecessary at this time especially given the vehicle has only 28,799 miles! The total estimate was more than $1500!! I don't appreciate this type of "up-selling
The service Advisor was great! the rental car provided not so great. I had an appointment which included a loaner, yet they ran out of cars and I had to wait an hour. Once I got the car, it smelled from someone smoking in it along with a stained back seat and paint splotches on the passenger side
Super efficient. Susan was my advisor. Great service. Very pleased
Answered all my questions, turned the car around quickly. They are moving into a new center, so the customer waiting lounge is pretty bad right now.
EXCELLENT !!! THANK YOU !!!
The advisor was very helpful, but the rotation was not done well and one tire was not properly inflated. I returned the next day to have the tire reprogrammed which was done, but the tire that needed more air was not inflated as requested. I was told it had been done , but it was not. This is a minor thing but inconvenient and disappointing.
Good communication; the car has a smell persisting from the work performed
The service dept., as always, very professional and my service advisor, Susan Ahn, if she were not there I would probably buy another make of car, she always goes the extra mile.
Excellent service. I love to come to this location.
Great communication. Attention to all details, big, small and infinitesimal...
very prompt and orderly. attempts to upsell were kept to a minimum but still made per "factory recommendations". Very disappointing that they have terminated shuttle service to nearby destinations via Uber or Lyft
CUstomer service was great amd on time..
I had an issue with a tire and they were very helpful and professional.
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