The service was good. ..
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Had a great maintenance service at the dealer they gave me excellent service and provided detail information about my car and provided video of items that were being handled a 360 detail service.
I was very disappointed to hear this dealership had stopped their courtesy Uber service for customers recently. I did not know this when I made an appointment and would have planned a different time to bring my car so I could wait. The focus on automation and apps in recommending and approving services also seemed to result in less friendly customer service. Just felt it was trying to move me forward. Customer service has definitely gone down from my previous visits.
The service guy was nice. Toyota wanted to rip me off $1700 for service and parts which I didn't need all. I took my car to my body shop guys and All I needed was a new battery. Cost for service and parts $239!
Had car for 4 days. Didn't do a good job of keeping me posted. Didn't put paper down so light gray carpet was soiled. I keep it perfect.
Subaru dealership always provides great service. I do wish they would run diagnostics instead of only visual inspection so that one could tell if some repair was imminent considering the vehicle was already 6 years old
Had an excellent service with Marisa Garcia polite, friendly, cheerful, respectful worker.
Manager and service rep were very helpful.
Susan provides the best customer service that I've ever experienced She is the consummate professional who hears, sees and always supportive if Pacific's customers Simply put, she is such an asset to your dealership and she's down right AMAZING!!! Thank you Susan!!! Tracey Bledsoe-Brewer
Taidy Garcia is always a great service advisor, but the tech who worked on my car forgot to replace an oil cap underneath, and the oil made a mess on my garage floor overnight.
I got in the same day I called, on a Saturday! and the oil change and tire rotation was finished in 45" Outstanding!!
Had an appointment. Service took 6 hours. Service light remains on.
Good service jay take care my car very good
Excellent customer service!
I have a white color 2018 Subaru Impreza. I brought my car in for a new gas filler door. They installed a "black" color gas filler door. How would you feel? Yes, not satisfied. Their response was really lame. Customer satisfaction? Zero!
I'm always seen on time without pressure to do things that aren't required.
Excellent service technician. Good communication.
Pacific Volkswagen is the best :-)
Very fast efficient and friendly service.
The personal at Pacific VW are always very good. My only complaint is the cost to get my vehicle serviced and fixed.
Fast and efficient. A very comfortable service wait area.
I am assured I can rest easy knowing my car is in good hands and Pacific Volkswagen does a thorough inspection and service.
I needed a replacement part, and it was there and installed. The job was finished as promised. Thank you.
Great service , customer service was on top of the communication and kept me update on the progress
Exceptional as usual. They always exceed expectations
Agents/staff were courteous and friendly. They were informative and helpful in explaining what was to be done and what the estimated costs were.
I've been ill and had to put my car search on hold. Once I recover, I will resume my search
Well taken care of. Thank you Pacific VW
Great service. Gave my daughter a loaner car so that she could make it back to campus for class.
Blamed dmg on me and tired to get me to pay. Went to another dealer they fixed under warranty.
THIS WAS MY FOURTH VISIT FOR THE SAME PROBLEM AND i AM WAITING FOR A PHONE CALL FOR AN APPOINTMENT TO FIX MY 2024 CROSSTREK
Everything great, best service, good people
I did not get satisfactory service. Very unhappy.
Excellent service and absolutely seamless.
Excellent work was done !!
Great customer service! Comfortable atmosphere.
The car required a software update. It was updated however the wait was terrible 2 hours and 40 minutes
Both Jackie and Chris were very helpful.
Slow, not equipped or trained or ready to service or fix new Genesis cars. We would not return to this location.
I've bought 2 cards from them over the last 15 years, so this was very disappointing. The oil was changed and the battery serviced, but cost too high. Also, they wanted $240 just to investigate why the stereo died, not including any repairs, so I declined. Santa Monica Subaru service nickle and dimes you now - they used to be much more customer-friendly. I may look elsewhere for future service.
Charged me 950.00 inspection fee when I bought out my lease.
Very polite team, but unfortunately they recommended services for me, which I didn't need. The cost for these extra services were almost $1000. The sad part is, that I noticed on the undisturbed level of dust, that they didn't even check it if I really needed that service or if it was anything wrong with it. This is this first time this happened, and I've taking my car to them for years. So I am disappointed, but hopefully this was a one-off bad experience.
I have worked with both Jackie and Chris. Both of them were great.
Great customer service with knowledgeable staff.
I have reason to believe they are just resetting my dtc codes and my car is left unsafe
Well taken care of! Great service, friendly staff, and everything done quickly and as expected.
My experience is always pleasant and I appreciate my service advisor Marissa who's always keeping me in the loop.
Quick and professional. However, very pricey. Luckily, it's only a twice a year occurrence...
Quick and efficient. Delivered as promised.
I will not waste more of my time for this by bringing it back. The washer fluid port on the left side was knocked off somehow and the right side was low in flow. So I took it in for replacement. When I tested it out after getting home, the right wiper fluid nozzle, which was supposedly also replaced, is still weak and not spraying properly. Either it wasn't replaced, or replaced incorrectly and not tested for function. Since the original quote for this work was over $800, then "discounted" to over $400 if additional work on the car was done, I would expect better. The actual person who did this work makes them look shady and unethical.
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