As always, well done, on time.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
They did no tire replacement but the service department here is horrid that's being nice. They always undermine the client which is awful. They try to avoid all confrontation and conflicts, they leave you in the dark with most things. I will no longer take my vehicle here, I don't recommend anyone to get any service done here if you can drive elsewhere do so. They said one thing was wrong and it was entirely something different
The representative was very helpful and easy to understand. The service was completed quickly and the waiting time was short.
Fair price, good service and timely delivery
Made a appointment, better than expected
Friendly and honest service today.
Excellent service staff completed a thorough servicing with great feedback !
professional work, Excellent service
My rating has to do with the disappointing news since I was told I need to do a $4604 repair on my car due to a leak. I have brought my car to Subaru Pacific for regular service/maintenance since I bought it there to avoid exactly this type of major expense. This is the type of repair I expect for a car that has gone well over 100,000 miles. Is it my bad luck, or Subaru cars are not as reliable/long lasting as they claim? I certainly can't afford $4604 and need to find an outside shop.
Said I had a defective tire(23000 miles), but the cost was not covered by the warranty or the extended warranty I'd purchased when I got the car.
It was very good and my service advisor Alex Luna was very helpful!
Good customer relations, quick service and very clean car after the job
Until about 6 months ago, we have had great service. The last 2 times we have brought the car in, the service has been disappointing. I brought my car in a couple months ago for routine service recommended by Subaru. I was told everything was fine except my brakes needed to be replaced. I asked if we needed to do it right away and they said I can wait until the sensors started making noise and I could bring it back in. The didnt mention that my alignment was off and was wearing down my tires.
work was done in good time, price was way to high, $80.00 for two front windshield wipers.
Alex did a great job of keeping me updated and explaining the situation. He's very knowledgeable.
They called and told me I needed a filter change what they didn't tell me was that it was the AC filter.. had to look up the code on the invoicethen they added antibacterial to it and I can't drive the car without the windows down,., the perfume is so strong that it makes my eyes water going back to have the filter swapped out
My service advisor, Ben Blada, made sure that my vehicle was checked thoroughly and repaired promptly. He provided my repair options in a clear and understandable manner. I really enjoyed working with him.
good dealership fast service
Took much longer than expected
The 2017 Range Rover got away from me, but the dealer was very helpful.
I was able to schedule an appointment the same day. The wait time was much shorter than expected. My advisor kept me informed on the status via text.
Everything went perfectly with replacing the battery in the '22 Subaru
I went in for my scheduled appointment and ended up paying out of pocket when I have extended maintenance coverage. They provided me with the wrong information. My car did not need the service they made me believe was urgent. Not sure if they work on commission but it appears that they do.
We were quickly assisted upon arrival. I gave the reason for coming. An analysis was taken. We agreed on what would be done. I was informed of other needs to be done at that time. The assistant was very professional and cordial. Everything was done in a timely manner. I was pleased.
Everybody at Subaru Pacific is always so friendly and helpful. Love this place...
Kathy is a rockstar. She was able to help by servicing my used Hyundai Veloster by getting the service team to repaint the hood and fix other dings around the car before driving it off the lot. All the respect and love go to her.
Daniel was great. Very helpful. He was informative and scheduled my ride home so I didn't have to wait for the vehicle. He called when it was finished, he called and informed me of what was found and what was performed.
Daniel Jang was super helpful and the service was fast and easy!
Very helpful & professional
Excellent as usual. Staff are very professional and work is done in a timely manner
Had to wait for the car. They had me in and out in no time.
I was taken in when I arrived, and they completed the work sooner than expected.
It was a very professional experience I have always been satisfied with the work that they perform on my vehicle I recommend them to anyone and everyone
Excellent service all around!
They do good work but I feel slightly expensive
Great. Service was done quickly and service provider was very helpful.
Fast service and friendly service advisor.
I had a great experience and the staff was very welcoming, definitely put my mind at ease as this was my first time buying a car by myself.
Excellent customer service
Unpleasant service person who could have cared less about giving service
Excellent sales person, finance person, and tech person.
Luis is always very helpful, and he has great communication and customer service as well!
I arrived at my appointment time. Greeted immediately, car checked in. Service completed. Great waiting room, wonderful service.
Efficient and well managed serviced. Location is convenient.
My daughter took her Subaru to the dealership for an electrical issue. They tried to do some unauthorized work which was tangentially related to the issue which didn't fix the issue. They gave my daughter a hard time when she asked them to undo it. Even though they undid it and didn't charge her, it definitely left a bad taste in our mouth. We wont go back.
Waited for service first thing in the morning. Finished in allotted time even with additional step added. GREAT job!
Professional service staff kept me informed on my car's status. Vehicle was ready for pickup on time.
Excelent service we take our cars only there
I wanted to give 2 stars but it said "fair" and this dealership isn't fair. Took the car in for a recall and was told I need $3200 worth of work. Just taking advantage of people. Wouldn't go there again unless it's absolutely necessary.
Top Notch experience with Luis. He took my instructions and hit the mark, making me and Fritz (my car) purring down the road home.
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