efficient and clear. thanks!
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
I needed a replacement battery and stopped at Pacific. It was a little challenging at first because I couldn't find my receipt. Once the receipt was located I was able to get the battery replaced.,Good work!
The manager nikos gave me a quote for a Kona 2024 on the phone 378 a month tax included nothing down. First payment free I agreed. When the finance guy took over he changed it! He charged us for the first payment without telling us! The payment was 379 a month! I said maintenance for the 3 years! He said just a very basic oil change this is not our first rodeo we lease 3 cars every 3 years! I'm not happy
Excellent work and great support from Michael
basic service, but done promptly
Easy and efficient experience
Arnas was very helpful, attentive, and knowledgeable- we had a great experience at Hyundai Santa Monica.
Totally disorganized. Sales people uncooperative with one another. Dealership unfamiliar with vehicle's features.
The sales person I work with was young, but hard-core kept in touch with me every day for a week, I expected this, but I had other things to do. I made my choice went to them early in the morning on Saturday bought the car my choice we're taking good care of the credit department went home and found the old license plate in my backseat called the sales guy. He was gonna come pick it up and never did to this day won't talk to me.
Enjoyed the experience since it was professionally and expeditiously done.
We requested oil change and multi check point. Paying around $140 and they found nail on tire and replaced it which we didnt requested . And wasnt sure if they even changed oil . Lady pretended as i am sorry. But was saying " thats not a huge mistake at all" different branded tire one side without notice to customer is big mistake Every one . Plz dont come to this location They even quote me $99 for cabin air filter replacement. I can do it $22 myself takes 30 sec
Excellent service, on time and easy to book. I do miss a complementary car wash.
Brandon gives friendly and courteous service Pleasant to deal with first thing in my morning in a professional manner Thank you for complimentary car washes too!
Over priced to the extent they tried upgrading the price of a four wheel alignment to over $700 from $170 due sensors. What a scam. Sent me 3 emails sense offering me alignment for $170. Laughable.
My technician was pleasant and explained everything.
Brought car in for one-year service. Maintenance was done at time of appointment and within two hours. Dealer rep who helped me was friendly and efficient.
The service was very good as always. I didn't wait to long and the coffee was good .
The service was good. No issues and happy people.
I had a good experience at Subaru Pacific, everyone was professional and friendly.
They customer service is simple excellent.
Wonderful great customer service
Service's schedule is perfect as planned. The work is done with carefully finished. Customer care excellent.
Good service, however it's a confusing location layout with no clear signage. Was told they would call me when the car was ready but they never did. I had to call and kept being asked by anyone I talked to who my service person was. I had talked to so many people that I didn't know which name they wanted. Why is the onus on the customer for that? It should be in the system when they pull up the record.
Service was friendly, knowledgeable & attentive. Took excellent care of the problem.
Service was awesome! The Subaru team are amazing..
-Attentive customer service personnel -Service completed in a timely manner -Attention to detail -Good and clear communication from staff. -Competitive price on the service Happy customer
Went in for regular scheduled maintenance on my Crosstrek. Very comfortable lounge with a good WiFi connection. Easy to get work done while I waited. Good coffee too. Work was completed as scheduled. Very happy with the service team.
The entire staff were prompt and respectful with the service provided. Great folks at Subaru Pacific.
Great coupon provided for brake service!
It was a nice experience.
There is nothing like a woman in the car business who has the ability to show compassion while being professional as she assists you with your needs and concerns. Initially, the man who was assisting me was rude and disrespectful. That is not how you treat your customers, new or otherwise. Yessenia's professionalism more than made up for it. More women need to be involved in this industry.
As always, their service department was excellent
Been going to Pacific VW since the 90's. Always good.
All the sales staff were courteous and went out of their way to make obtaining a new car a pleasant experience.
I am satisfied with the service at Subaru Pacific. Thank you.
My treatment was wonderful. I recieved the extended service warrenty notice in the mail and took my 2019 Outback in for a malfunctioning radio and associated computer components, and they said it should be completed in 2 1/2 hours. They were done in 2 hour and 15 minutes! And the Subaru Pacific company paid for it completely. As they said they would! Needless to say I was extatic, I signed on the line for the service to show they did the work and I was on my way! No problems!!
All went smoothly with my service. I am happy to use Subaru Pacific for my services.
The video report of the car tune-up inspection by the automotive professional who performed the service was informative and to the point. He provided a point-by-point summary of findings, and suggested his recommended replacement parts for safety purpose, etc. Much appreciated that. The customer service professional that took the photos of my car at time of drop-off, and who drew up the service contract and processed payment was courteous, easy going, and professional. Highly recommend.
Subaru Santa Monica exceeded all my expectations. I want to thank specifically Daniel Jang for taking care of me and my Subaru. My battery kept dying mostly due to low car usage. Daniel had it replaced and arranged for two-way transportation so I could wait for it at home. He saved me time and money and gave me peace of mind. It makes me feel good to be doing business with Subaru.
If I could rate lower than a 1 I would. These guys tell you, "Your car will be in the shop for 2 days." They didn't bother to call and update at all! I called back after a day and they hadn't even looked at it. Called at end of day 2, still hadn't looked at car. They then went on to tell me a VW diagnostic test took up to 48 hrs once you hooked the car up. Hilarious bc autozone diagnosed my car in 2 minutes, 3 days later VW diagnosed it with the same issue. Took the car & got it fixed elsewhere.
At Subaru Pacific dealership, employees exemplify proactivity and dedication in servicing customers' vehicles. Their professionalism and knowledge ensure every interaction is informative and beneficial. Beyond technical expertise, they actively help customers save money by offering thoughtful advice and cost-effective solutions without compromising quality. Their commitment to customer satisfaction is evident in their attentive service and willingness to go the extra mile.
Brandon a service advisor is well informed and kept me advised of the status of my scheduled repairs.
Upon bringing my car to the service, no service advisor cared to come outside to look at the car, allow me to explain and show the issues I have. Then they took the car in already. A lady missed to type in all of my concerns which ended up in missing to check/service/repair. It took more than a week to get the car back and some issues were not solved. Parts that needs to replaced is still on back-order and as of today after more than 3 weeks, no call from the dealer.
I was satisfied with the knowledge and capability of the people who helped me with my car purchase.
Thank you to Yessenia Cortez for going above and beyond the call of duty. I am a longtime patron and will continue to be a patron thanks in big part to her professionalism and excellent customer service.
Service department helpful and courteous
Terrific service! I sat and waited, it was all quiet had coffee while reading Wall Street Journal I brought with me. They kept me informed on how long it would be until completed.
Routine service for my lease. Service was great and CSR was very kind and helpful.
SERVICE REP ALWAYS VERY HELPFUL, EXPLAINS JUST WHAT'S NEEDED RE SERVICE. VERY PROFESSIONAL. SUBARU PACIFIC HAS TAKEN EXCEPTIONAL CARE OF OUR CAR. WE ARE "SUBIES" (SO TO SPEAK) FOR LIFE.
We brought our Crosstrek and our Outback in the same week for service. Yessenia Cortez made it all so easy! She is very attentive, and we greatly appreciate that.
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