Efficient. Very nice staff.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Easy to schedule maintenance appointment online. On Thursday, made appointment for Saturday. I was on time, and so were they. Nice waiting room with comfortable seats, a seating area away from the TV so you don't have to listen to it, and free coffee, tea, and hot chocolate.
Well maintained vehicle, oil changed, tires rotated, brakes checked, etc
Bad: did not respond to my emails asking about issues
It was faster than expected and the associate was very helpful.
better experience than Santa Monica
Very friendly and helpful Service Advisor Colleen Hierz and my car was returned repaired and freshly washed!
Service Advisor was helpful and Respectful
Quick, efficient and friendly
Great Service, courteous, friendly service representative.
Id4's Noisy suspension strut mounts were promptly replaced and a loaner car was offered. Pacific Vw is possibly the best Vw dealer for parts and service support.
Never have had a problem yet. All courtesy work.
Awesome service, great communication, very nice place to wait. I could not have asked for more!
Great service! Quick and comprehensive too. No complaints from me!
Their online sales person seems to be AI, not live. Completely useless
Have never completed a negative review of ANY business before. That said, Porsche South Bay repeatedly fell down in providing the most basic of promised and paid for services. A very poor representation of the Porsche brand! Over the last 9 months, the car has been in and out of the shop there for major mileage services and they failed to properly change the oil (4 times), refinished wheels in the wrong color/with defects (2 times) and did not conduct requested inspections (3 times) which ultimately uncovered need to replace AC line (which, thankfully, was covered under warranty for a few more days by the time I convinced them to look into problem/noises I was hearing). I take great care in maintaining this car and never felt that they respected my pride in ownership. Still have a number of inquiries re: their servicing that have gone unanswered (after paying thousands out of pocket) and they do not seem inclined to provide the basic services for which they've been paid. Go elsewhere!!
Super easy to get basic maintenance at this location. Friendly staff, too!
Service advisor Ben Blada has been a pleasure to work with on our three Subaru vehicles.
Fast, efficient, effective service.
I was shocked by the high prices of various services. I will not go back there again.
The Subaru Pacific employees were outstanding! My Forester was serviced in a timely manner. I recieved updates as I was waiting and my service advisor Ms. Garcia, explained the service process and answered all my questions. I would highly recommend Subaru Pacific for there outstanding customer service.
Everything was explained, then dealt with in timely fashion.
couldn't help with AC. i just bought my car from them last year
personal was great, ready when promised
Great service, everything turned out good.
Worst experience ever. Couldn't find my keys. Was waiting for over an hour. The staff was friendly, but very poorly run.
Quality service by quality service staff. My experience with Oscar Escobar at the service desk was outstanding. He informed me of all the work done, and made me feel like a VIP. Thank you Oscar!
Very difficult to get ahold of an actual person at the service department. I had to call over 8 ties before getting ahold of someone there.
Great service. The first person who attended me was very professional
Finish within two hours. happy
Service was great not the prices
Unreliable. Often taking way longer to complete the work. Often work is not done right. Long waits. Had a scheduled 8am appt and was told it would be 3 hours before they could even look at the vehicle.
Overall good. The filter they suggested me to replace was a bit expensive than expected.
Great people, very helpful and they're experts at what they do.
California Volkswagen's are horrible. To change my battery they told me 4hrs! I had to go to work so I had no choice but to wait. I then decided to get tires that they said they had. 5hrs later they express they only had 3 tires and had to keep my car since they had taken everything apart. They forced me into a rental & made me pay for their mistake. They don't offer courtesy rides anymore & neither do you get a complementary wash; yet upcharge for everything. And the appt setter,she is mad rude
Excellent service Thank you!
It was ok, when they told me that I need a par of new tires I was not happy and then when my advisor told me that they did not rotated my tires in previous services i was very disappointed with the service department because I trusted them but they failed me. To this day the advisor suppose to get back at me with a possible solution to my tires being wore out way before time. you see I only have 15, 500 miles in my car
Everything done in a timely manner and interaction was with friendly employees.
service and service writer did an excellent job
Very fast, efficient and super nice service associate
Prompt service, did everything I asked for. Great communication. Thank you!
Pacific Volkswagen really does set the bar for professionalism when it comes to the automotive business.
I wasn't at the service shop, I bought a new 2025 Forester Touring on July 20, 2025 and it was the worst car buying experience I have had. The unethical and deceptive behavior of the sales and finance teams is unconscionable. The lack of concern from their GM Danny is unacceptable and disheartening. I've tried calling multiple times on July 31, Aug 1, 2, 3 to speak to someone in finance and have also left messages with Anthony and have still not received a return phone call. This is just bad business practice.
Unfortunately I had a bad experience and at the end of the day it was corrected. I had to return several timesI requested a refund and it was honored for the inconvenience.
I looked at a few different VW dealerships in the SoCal area and Pacific VW offered the best customer service and helped make a deal both parties were happy with. Thank you to our sales associate, Jesus!
All good going in for warranty repair next week
They tried to get me to buy new tires and do a clutch repair which they quoted me over $5000 which I don't need to do either of these things. This is why people, that no better, have their own mechanics.
Was able to get a last minute appointment. Fast and friendly service.
The worst and I was a returning customer. Misrepresentations (being kind). Abusive manner towards the elderly. Did not take "no" for an answer when pushing an extended warranty. Transaction dragged on for 4 hours. Should have walked earlier but got close to the deal I wanted. Stay away from any franchise/dealership run by LACarGuys. Had a somewhat similar experience with a Kia dealership they owned. Incredible attitude.
Efficient and thorough service. Team is always super helpful.
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