Excellent service and support in a warranty case
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
Personal very professional and understanding plus very helpful
They were very quick and did service within a few hours
Very friendly and caring staff. They took care of the car in aligment of my needs and some! They are my new dealers here in my new city!
Fast and friendly service. Thank you!
Fair price no upsell fantastic people
Everything was like they said and they even gave a discount on the filters
Setardaron...mas de lo devido. Casi 3 horas. Seme ase mucho tiempo la verdad
All items were addressed. Completed same day. Disappointed that the car was not washed. Especially after a $1,200.00 bill. Usually it is washed after service.
My service technician Emily did a fantastic job. She took the time to listen and followed through by keeping me informed along the way. The mechanic serviced my Subaru Outback Touring, keeping it in tip top shape. The vehicle wash was the cherry on top. I will always take our vehicle to this dealership. Thank you!
Great service! Steve was excellent (very communicative) and the service was quick and well done.
They tried to add service items that are not required as part of the vehicle's scheduled maintenance. They represented those services as being "recommended" and were vague and opaque when asked for details. They refused to explain what was actually recommended by the manufacturer (Subaru) so we had to do our own research. If we had taken their recommendation, we would have spent nearly $1000 over what was necessary.
Very good and done on time.
This problem started with my car having a completely dead battery that I replaced myself. My car started with the new battery and I thought my problem was solved. A couple of days later, I had the same problem starting the car so I got a jump from AAA and drove my car to Subaru Pacific. I was given a free diagnosis, 2 hour charge of my battery and car wash. Fantastic effort and no underlying problem was found. A few days later, my car wouldn't start again. I jumped the car myself and drove it to where I purchased the new battery. They thoroughly cleaned the battery cable connectors and found some corrosion on those connectors. My lesson, get your car to your dealer or service location and let them install a new battery and identify any problem issues related to the installation.
Coolant was leaking, but in service said - it's OK that you need to refill coolant. But it's completely wrong, it's not OK to do it 2 times per month!
dealership plant is horrific. Waiting area terrible. Service reps seem to have given up or never got training on how to work with customers. First and now last Hyundai
Service and speed of service was great!
Subaru Pacific was Amazing. The staff was super helpful. I traded in my Kia Seltos for a Subaru Solterra. I love the 2024 Solterra EV it's a great car.
It was great. The mechanic told me was done to my car.
Jimmy was great and helpful while purchasing the vehicle. But once I bought it, that was it. Not helpful anymore. I was disappointed because he seemed like a nice guy. I found a tear on the front glass windshield tint, and a piece had broken off the gas cap so I wanted to find out how to fix it. I emailed and called a couple times and he never returned my call. Oh well. So much for customer service once you get what you want, right?
perfect service and on schedule
People there are not too friendly!
The staff was very courteous and professional. Can't wait until they have all the construction done! There was confusion on what area was to be the service area and sales area up the street. I got different information from different people that were employees
They did a great job. Very professional. Thank you.
The representative who managed my car's service provided excellent customer service, responded promptly to the questions I had before the servicing and following. She patiently walked me through the recommended service options. The car maintenance took less time than was estimated initially. I was pleased with the overall service. Thank you.
Always satisfied at SantaMonica Subaru. They are very helpful.
Absolutely wonderful and caring people
Great people and great service. Really helped me get my dream car.
As usual the staff was very helpful and very nice. The service was done very quickly.
great service advisor Susan Ahn
I always go to Pacific and see Service Advisor, Susan Ahn for great customer service!
It seems like these kind of services are getting longer and longer. I had to wait 4 hours. Anyways, It was a decent experience. Nothing unusual happened. Be safe out there
Efficency, on time. Love my service assistant Yessania
Keeps my car in good shape.
Excellent service! Waiting room coffee machine needs to offer more choices, hot chocolate, tea, etc.
Customer service was excellent. The communication and car service was very good.
I go to this dealer because of the PEOPLE that take care of me. Susan Ahn is a straight shooter and when it comes to money out of my pocket, I appreciate that. People hesitate to go to the dealer because it cost more than an independent shop. But I find comfort in knowing that my car is getting the proper service it needs.
Excellent customer service!
Service department damaged my car and did not own up to it. They were not communicative or helpful. Would not go back.
service department damaged my car during service and denied it. they were not communicative or helpful. I would not go back to them.
Service was prompt and as promised.
Serviced car prior to long, 1k mile trip through CA + AR Mojave deserts twice, experienced no problems, car performed and a/c as well. Done this more than once and so far expect to do it again soon.
Would not recommend getting your car serviced here.
Always a great experience at Pacific VW, they have taken care of me and my family's cars for years. Ask to work with Susan!
Great appointments, fast service
Always double triple and quadruple check that whatever they say is recommended service on your car that you tell them to call/inform you if they will no longer be performing that service anymore for whatever the reason may be. It's not only a courtesy call but also keeps the line of communication open and makes customers feel less blindsided when the service is done
It took more than 2 hrs to change a tire!!! And still after no one called me to inform that my car was ready. I had to walk to one of the cashiers to ask about my car then the cashier started helping me. Poor custumer service!
From start to finish, I was thoroughly impressed with their customer service. The team made the entire process smooth and pleasant. I'll definitely be returning and recommend them to othersthey left a great impression on me! Thanks guys!
Had a good experience that day
Professional service by professional Hyundai service members.
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