Service was fast and I was kept well-informed.
LAcarGUY customer reviews
Carfax · 2892 written reviews · Updated 2026-11-13T14:01:35.993Z
I received much valuable information about the condition of my 2013 Subaru Impreza. - a wonderful automobile!
Costs. I was told my battery could be re-charged, but Subaru Pacific wanted me to purchase a new battery.
Poor cust service. Never a pleasant place to visit. Very long delay and the rep was not attentive at all.
They always treat me with respect.
I liked to receive very fast and great service.
The service was done fast and the staff was professional and cordial
friendly service. there was an issue with the oil filter (leaking), so I had to take it back in to replace.
Good. It was a good experience
Excellent, fast and super friendly service! Always a pleasure! Love my Subis!
I was treated with courtesy and clarity. The service required was extensive and the report was clear and the need specified. At pickup the work done was explained in detail. After the service, there was a distinct improvement in the ride of the car.
Great, quick & efficient service !
No service performed. Only a check/in for a warranty item. No issues
I like the attention from Taidy Garcia
They did the job but weren't great at communication.
The brand new replacement part had a scratch. They installed it anyway as it had far less scratches as the original part. After 1.5 hours, my car was returned with a new scratch on the bumper due to their carelessness. This dealership is the worst in communication, competence, and customer service. BTW, they ordered the wrong part twice. The only reason they finally ordered the correct part is because of my online research.
Helpful and worked in a timely manner
Didn't bother to see if the problem could get fixed
Amazing customer service from our service attendant Colleen was great!
Recommended a service using a photo over 1 year old- of a filter I had already replaced. That does not build trust.
Always great with Luis. Goes above and beyond. Thanks Luis!
Easy online appointment. Ben Blada was knowledgeable and professional. Waiting area very comfortable. Car was ready when promised.
This was my first experience with Pacific Volkswagen. I was treated very kindly and professionally by my service consultant. My car was ready when she said it would be. I will be going back every time I need service.
They don't offer shuttle services anymore
They got the work done, as far as I can tell. This was only planned, routine maintenance. But there have been so many changes at Genesis Santa Monica that it was way too difficult to get the appointment set up. It did go when (finally) scheduled, a plus; and they did provide the loaner they promised. But until Frank Lopez stepped in, it was hard to see how this would get done. Thanks to Frank. And their phone system is absurd. There doesn't seem to be any main number to live people, such as an operator or receptionist onsite. So you get bounced around to a lot of voicemails and it's hard to know who's who, who's in charge and who's responsible for what.
Hurray_yyyyyyyyy yyyyy_ yyyyyy
just had a long wait when unexpected oil leak and low battery were discovered during routine maintenance but very grateful to have problems fixed
Best dealership ever. This is one place that feels like home in the sense that it's so easy and organized. You are always greeted and well taken care of.
I was not told there was anything wrong with my car until I pointed it out.
3 and half hours waiting for a simple oil change is not good, there is a need to increase staff, despite this one detail, everything else was great.
She very easy to understand and very good in customer service . I am happy to have Colleen Heirz as my service adviser .
Efficient and friendly service. I really liked the video summary of the inspection.
Susan A. was the greatest service advisor thus far. I've been going to them for seven years now.
Very good - everything done on time.
The appointment availability was great! I was done within 2 hours. My service advisor, Brandon, was awesome! Very friendly and polite. He even walked me out to my car afterwards.
After the service, eye sight malfunction sign came on and off It keeps doing it
Excellent with car wash. Thanks
It was good until I was asked to have more work done. my car is at 44k miles and was told to do work that is needed at 90k miles....took it for a second opinion...this was not cool
I was greeted on time,for my appointment, with a smile. Waited for my car. Everything seems fine.
I do not like waiting for routine service. I have been there for over 3 hours waiting.
Bad communication. They had had to order some additional parts, but never contacted me when they arrived, or responded to my messages. After a week I actually had to drive to the dealership to find out what was going on. Also, the service was monstrously expensive. Would not recommend.
Frustrated at first by the several messages asking for a call back. It never happened. However, at the dealership, my service manager was amazing. He was very helpful in explaining everything. So I left actually feeling like a valued customer.
Great service, great communication!
The service employee was friendly. Service rendered on the car was done on time.
Prompt, efficient and polite.
After servicing my car and letting me know I need a new battery I had them retest on my next visit and tested fine. If I would have done the replacement without questioning it, it would have cost almost $300. I questioned this because I had replaced earlier this year and had less than 2000 miles on it. This does make me question the validity of whether their recommendations are valid!!!
The service coordinator was superb. Got me in/out seamlessly and did excellent job explicating the overall service. One thing I would suggest to Carmax (in advance of service) is NOT to send myriad "reminders" to schedule service as it was "over-kill.
The agency is efficient and a supportive environment. Brandon is informative and kept us informed throughout the entire day.
Stephanie was very helpful and nice
Very nice, fast service..warm and expert
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.